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 I have no signal, I have no service, let me out of this contract, Nextel!
Posted Fri November 10, 2006 12:00 pm, by Kevin S. written to Nextel Communications
Write a Letter to this Company | Rate this Company
I signed up for your service in Jan 2006, and bought a Motorola I710 phone. When I got the phone I didn't have a signal in my area. I called your reps and was told that the I710 was not a good receiving phone, and The CSR recommended that I buy a different phone. I fell for this and bought an I850, but surprise! when I got this phone I had the same problems.
I have no signal inside my home, no signal inside at work, and when I go outside to call I lose the signal and drop the call, or the call is so garbled that the other person can't hear me.
I have called and emailed the Customer Service dept many (about 10)times since then detailing the problems I am having and asking for help in correcting them. Twice I got a call back from one of your people and was told both times that they would have a supervisor call me but that hasn't happened yet either.
The last time I emailed the complaint (Oct 26) it garnered a lightning fast 4 day reply just to let me know that they are working on the problem and someone would contact me soon. And also to remind me that if I cancel the account I would be charged the 200.00 per phone early termination fee.
Nextel has definitely not upheld their end of the contract, so you are the ones in default.
Cancel my contract and waive the early termination fee, I will consider the money I have already paid to you to be a hard expensive lesson learned.
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by carlos g. Posted Sun March 2, 2008 @ 12:14 PM
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If your phone shuts off when you close your phone, it's the Flex Cable
that is causing this.
Nextel
Phones
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by miguel contreras Posted Sun March 11, 2007 @ 11:47 PM
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my phone turns off when i close it and the batteries are full, and it
still goes off. what can i do
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by tbred Posted Mon March 5, 2007 @ 4:58 PM
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how do i contact rick nolte. same problem-no service from my business
office to communicate with my employees. i have 5 nextels on this
plan...
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by a s Posted Sat December 23, 2006 @ 5:04 PM
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This might help......
Tim Donahue
10128 high hill ct
great falls va 22066
Try writing him a letter explaining your problem..He may no longer be
with nextel but he still knows people there.
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Kudos to Planet Feedback and to Rick Nolte with Sprint/Nextel
Executive Services. Mr Nolte called me this afternoon on my Nextel
phone and experienced firsthand the connection problems I have been
having. He very nicely laid out my options and explained that I could
try another phone at no cost to me, I could switch to Sprint and try
their service or, He would cancel my account and waive all the early
termination fees.
Thank You Mr Nolte for treating me with respect and honesty. Anyone
who deals with customers could take a few lessons from you.
Thanks Again
Kevin
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by Kirsten Aue Posted Mon November 13, 2006 @ 4:19 PM
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Nextel/Sprint is the worst in cell service. My husband and my son both
have nextel/sprint and they are *always* having the same problems you
described. I have alltel and rarely have any problems. I think this
company will be in trouble when people's contracts expire.
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by mary jo Posted Sun November 12, 2006 @ 11:22 PM
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Wow! I feel for you. While I too dont understand how it took you so
long to realize that phone was no good I think they could have done
more to help you out.
They could have at least offered you the other phone free of charge I
think. But anyway, seeing as how so many months have past I dont think
they are going to help you.
I dont have a phone thats under contract.I have a prepaid phone but my
ex used to have a Nextel and it was nothing but problems.
Good luck...but I wouldnt hold my breath if I were you.
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They jerked me around for the first month of the service about
changing phones. Then after the free cancellation period was over.
They wouldn't respond to emails and when I called I would be put on
hold and no one would get back to the phone.
I am a single parent with a full time job and going to school. I do
not have time to wait on hold for some ill mannered CSR who obviously
doesn't want to help me to decide that I have been on hold long
enough.
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by Sava Posted Fri November 10, 2006 @ 9:44 PM
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And exactly how long did it take you to realize you were having
difficulty making or receiving calls? Didn't you use your phone at
all after your initial purchase in January 2006?
My mom signed up for Sprint awhile back, and found the same problem -
no service inside stores, offices, etc., garbled reception, the whole
works. She cancelled the contract a week later, no penalties. She was
given a certain frame of time, upon contract signing, in which she
could terminate service if she wasn't happen, no penalties incurred.
I'm not familiar with Nextel's contracts, so I don't know if they have
a similar clause.
Still, I guess Nextel figures you've duked it out for 10 months
already, so obviously you're getting SOME use out of the phone! You
say you've contacted customer service "many" times since you got the
phone - 10 phone calls in 10 months, really not all that many calls,
considering the nature of your problem. If it was that serious, and
you were getting service that poor, I can't believe you weren't in
touch with them more frequently!
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