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 False Advertising
Posted Sat November 11, 2006 3:08 pm, by Lynda R. written to Nextel Communications
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There is a commercial running for Nextel for the i580 for $49.99. I went into the store and told them that was what I wanted and she said it was incorrect and that at least FOUR other people had come in asking for that phone at that price. She told me to call Nextel and tell them. I contacted Sales first and they said the phone was 279.99 and they couldn't give it to me for the advertised price. She told me to check online. I did, it was $279.99. I called customer serivce then and they said that was not right, the phone was $279.99. I asked to speak to a manager and after being on hold for a while, the rep came back and said her manager said if it was new service then you could have the phone for $49.99 which is not what it says on the website, (for new service it still says the phone is $279.99) so I know they are not telling the truth. They knew I was an exisiting customer.
I would like Nextel to let me upgrade my phone to the i580 per their advertisement. If it was a mistake, then they need to honor their error. It is false advertising.
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