Crappy service with a crappy phone

Posted Sat January 17, 2009 12:00 pm, by nancy z. written to Nextel Communications

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I had been a Nextel customer for approx. 5 yrs when I purchased a I860 phone in late 2007. I had the phone about 3 months when it completely failed. Since I had insurance, it was replaced with what Im pretty sure was a refurbished phone, since it never worked right and the back piece never fit correctly on it.
Most of the time , this phone was in a "no service" mode. I called Nextel numerous times asking to be let out of my contract, since I couldnt use this phone, but still had to pay my monthly bill. I had a friend call and he was let out of his contract even tho his problems were not to the extreme as mine. The last straw was when I was in a serious car accident(Jan 2008)and couldnt even call 911 because my NEXTEL phone said "no service", even tho 3 people standing around my car were talking on their cell phones with no trouble. I had to be extracted from my car, had numerous broken bones, lacerations requiring stitches and I was taken to the hospital in an ambulance. A couple weeks later, I tried to get out of my contract again with no success.
Fast forward to Aug 2008. After calling unsuccessfully monthly to get out of my contract, during a two week period in Aug of 2008, I called daily. One the 9th day, I talked to someone who promised me a new phone, and that he would make it to my Christmas list because I would be so happy with my new service. This was on a Tues. The new phone was suppose to be sent out next day air;wed, no phone;thurs;no phone,fri. no phone;Saturday, I called NEXTEL and told them to keep their phone, that I no longer wanted their crappy service or their empty promises.
So now, they think they deserve 200 bucks for a broken contract. Even tho I paid my monthly bill for a phone I couldnt use.I could usually recieve calls, just couldnt make any.And since I was on the road alot, I needed a phone in case of emergencies;or so I thought.

Eat the 200 bucks; you got enough money out of me for a service I couldnt use to begin with. Stop the phone calls to my house, stop the bills. I have a folder of my contacts with every individual at Nextel documenting my troubles with you. This is not good publicity for your company;especially not even being able to call 911. I was even told I was only in a 'good'area for service by your reps and not 'the best'.

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Re: Crappy service with a crappy phone by Veovis W. Posted Sun January 18, 2009 @ 1:53 AM For the service problem did they ever replace your phone at all? There are certain times when the phone manufactured by someone else other then your provider malfunctions it is not their fault but since they hold the warranty they should have atleast tried that when you were having all these service issues.That is always one of the steps that should be done in this case since your problem does seem to have happened everywhere. I am really surprised based on your letter that they have not tried that at all. Sadly these contracts that they sign you into are a pain as they list in there that they cannot gaurantee service. So sadly unless this is happening to every Nextel customer in the area they will not let you out of your contract unless you pay them the ETF fee. And when they have these types of problems they are really not apt to let you do it either. I would call them until the replace your phone being htat is something it sounds like that they should have done a long time ago. Reply