NordicTrack ASR 1000 Elliptical

I bought the Nordic Track ASR 1000 Elliptical in September of 2008.
In January of 2009, the spin wheel (Eddy) started making noise. I
called customer service who had me explain the noise----so they sent
me the new parts. When the service guy arrived he said is was the
wrong parts. So he ordered the new part (the Eddy Mechanism) When it
came that part was defective. So they ordered another one.

In summary, I have not been able to use the machine since January
(it's now April 1st). The machine came with a defective part and the
replacement sent to me was a defective part. The service man is
coming next week to put on the third Eddy - with no guarantee that it
won't be defective. Customer Service treated me like dirt and could
have cared less. ----Don't buy this machine or anything from
ICON/NordicTrack

Has this problem been resolved. This same thing is happening to me. I
purchased this same machine and the console blinks blue but you can
never press anything or do anything. Please let me know, I am very
devastated after waiting a few weeks to get it and then putting it
together by myself and it doesn't work???

I hope to hear from you.
Holly

I add my voice to the frustrated customers who bought this machine
that is collecting dust. But I have made some progress.

First, the missing part is what they call a "jumper". It is
just an adaptor needed because the wires from the base that connect to
the console are both males--a clear manufacturing error. I managed to
get them to send me this part twice, and would be happy to send the
extra that I received to one of you that needs it. Just call
415-691-6156 and leave a message. But they have a supply of these
wires now. Badger them into sending it to you overnight mail rather
than standard mail, which they will do to save themselves some
pennies.

Second, having now plugged everything together, it still does not
work. So perhaps I need a new console, which as you all know is back
ordered with no ETA. They also say I might need a new transformer,
which is consistent with another writer commenting on the poor
electrical experience with this machine. The customer support person
insisted I needed a new power plug and was explaining to me what a
power plug is; in fact, she ordered part #51 (see page 32 and 35 of
the manual) which is indeed a transformer. I hung up and called back
to get someone else on the line to verify what was ordered.

I have been on the phone with probably 6 different customer support
people and these people know nothing and their supervisors refuse to
get on the phone. I did get them to pay for a local technician to
check the machine. He says it was put together by us correctly and
felt that the console is the likely culprit, although he had not
worked on this particular model before. I will have him return to
replace the transformer when it arrives.

I do not want to ship this back. It is big and bulky and we live in a
rural area that makes shipping such things difficult. We chose this
particular elliptical because it is shorter than most, fits in the
space we have available, yet has a commercial frame.

No one should buy this machine or any from Nordic Track or any other
company owned by Icon Services, which is the parent company. They have
zero consideration for their customers.

If I sound calmer than I should for having wasted so much time and
money, it is because we are having the best ski season in more than a
decade and I get my exercise on the slopes!

I too have experienced the same problem from Nordictrack. My husband
and I had a planned new years workout but the ASR 1000 Elliptical is
not helping. It is just collecting dust. Nordictrack doesn't seem to
care about its customer. They can't even give me an estimate on a
time frame to receive my new console, (which never worked from day 1).
I called today 3 times to get their return division and was on hold
for more than 30 minutes each time. I was reading online that they
have a 30 day return policy so I emailed their customer service and
informed them that I would appreciate a phone call from their return
division amd that I wanted the email to be their notification of my
desire to return their machine. I never received a call but an email
from a customer service rep who told me that I needed to call the
return division! I don't get it. My plan is to call the Attorney
General's office tomorrow to see if others have had the same problem
with them selling equipment that doesn't work, while knowing the
customer would be suffering. On top of all of it the customer is
responsible for shipping!!

Today I decided to return the machine because there is no ETA on the
parts to fix what is clearly a manufacturing defect. However, the box
to ship this item back is also on BACK ORDER! You can not win with
these people.

So IO suggest to everyone DO NOT BUY NORDICTRCK!

On a Sears site this model is offered, and two reviews (dated Nov 2007
and Jan 2008) are posted. These customers also had electrical
problems with the console, and found poor customer service at Nordic
Track. One of these people sent his back for a refund.

It sounds like they know how to fix the problem. As an electrical
engineer, I would be willing to hang in there for the fix. However, I
can understand that a lot (most) people would want to send back
something that should have never shipped.

It looks like shipping on these was free, from what I can see. Maybe
you can send this boat anchor (I think I saw 195 pounds somewhere)
back for a full refund. I would call them and say "You sold me
something that was never tested, and doesn't work. I am not
interested. You need to pay to have this shipped back." Tell them
you know others received the same crap. Good luck.

You have a great complaint, but the vacation issue is a red herring.
Standard, acceptable weight loss in the medical community is one pound
per week (don't let "The Biggest Loser" fool you -- you're not going
to lose 5-10 pounds in a week unless you're devoting every single day
to working out and eating right AND you have to wear nothing but
shorts and a sports bra on national television). So a six-pound
weight-loss before a vacation really doesn't mean much.

The fact that NT is selling this machine, knowing that there is a
specific flaw, is so unethical, it would infuriate me if this happened
to me.

At this point, can't you return the machine and demand your money
back? Surely your purchase falls within the return guidelines (one
month? two months?).

Also, if you bought this with a credit card, you may have some degree
of "purchase protection," so you could contact your credit card to see
how they can help you.

Good luck!