I am writing today to unfortunately complain about Nordstrom’s customer service for the first time in the 20 years I have been shopping at their stores. Yesterday evening I had one of the worst shopping experiences of my life at the Downtown Portland Nordstrom location and thought everyone should be aware of this. One of the reasons I have always respected, admired, and above all shopped at...

August 12, 2009

RE: Nordstrom shoe department
Transaction #: 3790
Reg#: 9056
Rng#: 8148793
Sel#: 8148793


To Whom It May Concern:

I was in your store this morning and was stunned at the service I received. I have been shopping at Nordstrom and usually select Nordstrom over other retailers because of your wonderful customer service.

This morning I was...

I went to Nordstrom a couple of weeks ago during their anniversary sale. According to my receipt I went on July 18, 2009. So I went to the BP department and I found this really cute ruffled sleeveless shirt. I looked for my size and couldn't find it. One of the workers asked if I needed help and I told her I needed a size small on this shirt. Her reply was whatever is out that's all we have. She...

OK so I know it is my fault for leaving a something with the Nordstrom Rack alterations department for so long, but here is the deal. I went there late last fall to purchase a new navy blazer for a wedding. I chose a Burberry 3 button, purchased it with a credit card, and took it back to alterations. I was told I could have it in roughly 10 days, I think. Well, the wedding wasn't for a month, so...

In February of this year, I purchased the Marc Jacobs Classic Q Hillier Hobo bag in black with silver hardware. The sole reason for purchasing this particular bag was because of the longer strap that came with it. Within a few weeks, I noticed that one of the metal pieces on the strap would loosen. Eventually, it completely fell off and the strap became unusable. The handbag department said to...