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 Find My Blazer, Nordstrom
Posted Fri June 12, 2009 12:00 pm, by Christopher B. written to Nordstrom, Inc. - Department Stores
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OK so I know it is my fault for leaving a something with the Nordstrom Rack alterations department for so long, but here is the deal. I went there late last fall to purchase a new navy blazer for a wedding. I chose a Burberry 3 button, purchased it with a credit card, and took it back to alterations. I was told I could have it in roughly 10 days, I think. Well, the wedding wasn't for a month, so I was not worried. The wedding was called off, and the blazer was not needed, as I wore a cashmere blue blazer when needed during the winter. I had a horrible car wreck in October, and the Burberry blazer from Nordstrom slipped my mind... Until now. I called them, gave them all of the details about the coat, about me, and about the transaction (from the receipt) and they said they couldn't find it, told me to call back and speak with a manager. I called them back and the manager essentially told me it was my fault, and since I only had the receipt, not the claim ticket, I was out of luck. I wasted $300 to not have this blazer. When I told the manager I had forgotten about it, she replied snidely that she didn't believe I could forget about a $300 item. As if life can't get harried or difficult enough to forget about a coat. And to make matters worse, we have been shopping at Nordstroms for years, spending a small fortune, and thinking its the greatest. Now, I am furious for them misplacing my blazer, not offering any apology or remedy, and more importantly, for making me feel like it is my fault. The manager kept asking me if maybe I could look in another closet, or maybe I had forgotten that I picked it up, or maybe someone else picked it up... It's either there, or you they lost it. Simple as that. I will never shop there again
Anything other than telling me it is my fault. If I had my druthers, they would refund my money or offer me a new blazer in the price range. Something, a show of good faith and to appease me, as I was very uncomfortable with how the manager I spoke with treated me.
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by Stephanie J. Posted Mon June 15, 2009 @ 5:20 PM
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Hello,
My name is Stephanie Johnson and I am the Store Manager at the
Nordstrom Rack at the Mall of America. I am concerned about what
happened over the weekend. I would love a chance to discuss this with
you further. My number is 952.854.3131.
Sincerely,
Stephanie
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If you had the blazer altered, you should have been given both a
receipt and a claim ticket. If I am understanding this correctly, they
are stating that the item must have been picked up because you do not
have the claim ticket and the jacket is no longer there.
Maybe I am wrong but if the manager is able she should trace what
happened to it. I mean the blazer does have a stock number and she
could ask someone (maybe her general manager) to locate the stock
number and find out what happened to it instead of assuming that you
picked it up and just do not remember doing so.
Please let us know the outcome of this. It will be interesting to see
if someone in the upper management handles this issue differently.
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by Donno Posted Sat June 13, 2009 @ 9:22 AM
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You know, the ones that say "Items left over x days..."?
I don't think the store should have to put you coat under lock and key
for half a year or more until you get around to picking it up. Life
happens, and people move on. You moved on without a care, and no
longer even have the claim ticket. But you expect them to still have
your coat?
To the people asking why the store didn't call you - the coat had the
other half of the claim ticket attached to it, with a number matching
yours. 99.9% of the population would come back and get the item that
cost $300. After the coat is done and the initial call is made for
pickup, it is your responsibility to get your property. You hand them
the ticket, they retrieve the coat. This is done thousands of times a
day.
You have no proof they owe you anything, so I don't see why they
should do anything to "appease" you. You could be scamming them for
all they know. And it is unlikely, unless you are very well to do,
that you would "forget" a $300 coat.
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Normally
by Donno Sat June 13, 2009 @ 2:02 PM
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90 days!
by MayDay Sun June 14, 2009 @ 11:49 PM
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by SusanB Posted Fri June 12, 2009 @ 2:50 PM
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Although I agree that a phone call letting you know your blazer was
ready for pick-up and possibly a follow-up call when it wasn't
retrieved was in order, expecting the blazer to be held for roughly 8
months is unreasonable. Nordstrom Rack (essentially an outlet store
operating under the name "Nordstrom") and their alternations
department are two different entities. You receive a receipt when you
purchase the item and a claim ticket when it is left for alternations
and said claim ticket is required to pick-up the item.
I'm sorry to hear you were involved in an auto accident and hope that
you have recovered from your injuries.
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They couldn't call you? Surely they had your contact info from when
you made arrangements to have the jacket altered. I have a real
problem with the fact that they didn't attempt to contact you.
$10 says an employee took it home after noticing it languishing in the
backroom for nine months.
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by Lisa H. Posted Fri June 12, 2009 @ 12:08 PM
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I think most places have a policy about how long they will store
something for you. Did you ask about Nordstrom's?
Yes, life happens, and I'm sorry about your car accident, but really a
lot of time had passed.
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