Disappointing Experience at Nordstrom

Wonderful letter! If I were you I'd be very fusterated. Good job
maintaining a very polite tone. Most letters on here aren't nearly as
mature as this one. I hope you get a reply from Nordstrom. =)

What a nice, polite letter.And you're right, if they're behind that
fancy counter representing not only the product they're selling but
the store itself, they should have good product knowledge. They always
taught us at Hancock's that if we couldn't answer a customers question
to say " I can't answer that, but let me find someone who can." Basic
customer service 101! I hope you hear from them, as I hear they pride
themselves on excellent customer service.

I really think they dropped the ball on all counts. The reps should
know the entire product line and what, if any, added incentives there
may be. They're doing their company and the customer a disservice.
Your letter really comes across as genuine, the issue you bring up is
valid, and I like your attitude both in the letter and in your replies
in the thread.

Good letter...I like what you had to say and you were
non-confrontational about it.

I'm really surprised the sales reps were uneducated about the types of
products they sell. Yea like others have said, maybe they are fairly
new to the job but you would think Nordstrom's or the company itself
would educate them on what they need to look for in the particular
product.

In addition, perhaps the company's products should be either labeled a
certain way or the boxes or packages can either be a certain shape or
color to differentiate between the different products.

So the perfume salesperson made a mistake. It happens. (I bet you've
made one or two in your life, right?) It would have been easy for you
to open the box and check to see if it was the correct bottle,
especially if the salesperson didn't seem to know. Maybe the first
Philosophy rep was new at the job, but the second one helped you,
didn't she? It sounds like two honest mistakes on one shopping trip,
not a decline in customer service.

Thank you so much for the comments. I was so hoping I wasn't coming
across as nasty. You know, I didn't even think that the associates
weren't actual Nordie's employees. Well, maybe someone from Nordie's
will let representatives from each product line know they need to have
a little more training for their associates. As far as the free gift
goes, I agree and normally time my purchases with the bonus offers.
But it still didn't compare to the annoyance of finding out I didn't
get the pretty atomizer bottle I wanted for my dresser. :)

I think this is a good letter and perfectly valid complaint.

However, I think (but could be wrong) that the women who work in
cosmetics don't actually work for Nordstrom. (For example, the
Philosophy sales rep probably works for Philosophy.) My hope is that
this letter will still trickle down to the right people.

Again, I really like this letter.