Nordstrom Suit

How does a suit alteration not fit? Don't you wear the suit while
they measure it?


How long was it between your latest measurements & alterations and the
wedding?

WOW.

Nordstrom's makes a big -- no, a HUGE -- production about the quality
of their customer service. They need to put their money where their
mouth is and refund the purchase.

I am a bit confused. You purchased the suit at Nordstrom, but did they
do the alterations? If THEY did them and got them wrong, they should
offer to do additional alterations to make the suit fit you.But the
suit can't be returned. If you had the alterations done elsewhere,
Nordstrom owes you nothing. You will need to go to where you had the
alterations done and have THEM fix it.

I have never picked up an article of clothing after having it altered
without trying it on before leaving the store to make sure it was
right.

The reason why you were "forced" to buy another suit is because you
did not try on your suit BEFORE the wedding. You tried it on the DAY
of the wedding. In order to make the needed alterations, you have to
try on the suit well before the wedding takes place. That way the
alterations can be done in a timely manner, & you will not have to
spend the money on another suit the day of the wedding.

The suit cannot be returned & refunded because it was altered. It is
no longer the original size when you tried it on at Nordstrom's.

I understand that you are pissed at Nordstrom's, but you did not try
the suit well before the wedding took place. I would be pissed at
myself if I did that, NOT at the store.

I do not see how the manger telling you no, your altered suit cannot
be returned = being treated as a criminal. I also do not understand
how you were insulted just because the manager told you no, your
altered suit cannot be returned.

aren't typically returnable, simply because they are no longer the
"stock size" they were when they were manufactured.

But I have to wonder how you had custom alterations done to your
suite and never tried it on before a major event. My fiance had 2
suits he bought and had altered before a formal event at my work last
year. He picked them up on a Thursday morning and tried them both on
as soon as he got back home, just in case he needed to have further
alterations.

That you waited until the day of the wedding to find out the suit
didn't fit, forcing the purchase of yet another suit is also not their
fault.

I don't believe that the intention was to "treat you like a criminal"
but they told you NO and for whatever reason, you believed that
translated to poor customer service. It's not - it's pure common
sense. You can't custom alter clothing and demand they take it back
if the alterations aren't sufficient. They just need to alter it
again and you might have to invest a little more time in the future.