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How long does delivery take, Nordstrom?

Posted Mon March 1, 2010 12:00 pm, by Kelly B. written to Nordstrom.com

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I am frustrated about how long it takes to get an item when it's shipped directly from the vendor. I ordered two pair of Cole Haan Air Sara Short boots, and it took more than a week to arrive. Ten years ago, this was okay, but these days that's an eternity that customers don't expect to have to wait. I exchanged one pair of the boots for another size, and here I am waiting again. I called last Tuesday, to request the exchange. Knowing how long it took me to get my first order, I requested expedited shipping, and was told that's not available from the vendor. Really?! Okay, so when I checked on the order status today, I found that they didn't even ship from the vendor until Saturday - four days after I ordered them. Does that sound like Nordstrom's legendary customer service to you? Not to me.

I ordered the same pair of boots (in a different color) from Dillards on the same day, and they arrived four days before the original Nordstrom boot order. Dillards didn't have all the colors I wanted, so I turned to Nordstrom. Now I wish I had ordered from Zappos; maybe I will yet.

I tried to leave this feedback on the feedback form at Nordstrom.com, and got repeated error messages that said no special characters were allowed. I took out the dollar sign, dashes, etc, and still got the error message. That was very frustrating.

To add insult to injury, I tried to send the feedback through live chat, and got an error message that only 250 characters are allowed.

Nordstrom has really let me down.

Step into the 21st century and realize that good customers will not put up with these frustrating practices. There are too many options to go elsewhere.


Reply



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by Retail Veteran Posted Wed March 3, 2010 @ 11:39 PM

Processing your order takes 1 or 2 business days usually. Shipping can
take upwards of 5 or 6 business days depending on where you live in
relation to where the item is coming from. The only way to get faster
shipping is to pay the extra cost for expedited shipping.

Reply

by MA Cunningham Posted Wed March 3, 2010 @ 4:12 PM

then shouldn't your complaint be aimed at them? Nordstrom's did not
delay things, the vendor did.

Reply

by Just Simply Bella Sera Posted Wed March 3, 2010 @ 7:59 AM

Taking a week or more for an item to arrive does not sound all that
unreasonable to me, especially if you elected to use non-expedited
shipping.

But if you're really that concerned about the shipping times, perhaps
you should write to Cole Haan since the boots were supposed to come
directly directly from them AND they don't offer expedited shipping.

By the way, I've ordered from Zappos myself, and the last time I
ordered (two years ago) the item took over a week.

Reply


by RedheadwGlasses Posted Tue March 2, 2010 @ 12:28 PM

1. I'm not a fan of this complaint. "Oh no, it took a week to get my
boots." I do not see the big deal in waiting a few DAYS to get an
order.

2. I think your bigger complaint should be about their nonworking
feedback options!

Reply
by Nicole F. Posted Tue March 2, 2010 @ 1:27 AM

Doesn't sound unreasonable to me and I am certain that their terms and
length of wait were clearly spelled out as you ordered the item.

It is not unreasonable to have a processing time of 1 to 3 business
days and then a ship time of 3 to 5 business days. This leads to a
total of (average) 5 to 7 business days for the entire order to be
completed and in your hands. These are common terms, I believe.

If you want faster service, you have to pay for it.

Reply
by Jennifer S Posted Mon March 1, 2010 @ 8:39 PM

Also wanted to add that Nordstrom ships from a warehouse and from
their stores. If something you order is not at the warehouse, they
ship it to you from the nearest store that has your item, this also
has an impact on how quickly you receive your order. As I said below,
I just ordered from Nordstrom and I placed my order on a Friday night
and I got the first shipment on Monday because it was shipped from the
closest store which is 65 miles away.

Reply


by Donno Posted Mon March 1, 2010 @ 6:13 PM

I don't understand why that would be the case. I expect to wait the
exact same amount of time to receive an item, since trucks, planes,
ships and people travel the same speed they always did. The internet
may be the information super highway, but you can ship a pair of boots
over it.

This may be the 21st century, but one of the things retailers are
doing to survive and be profitable in this economy is to stock less
merchandise. While a retailer can offer you expedited shipping, it may
not have that option from the vendor.

As you say, Dillard's has a limited selection available on a fast
turnaround basis. To get the harder to find color, it makes sense you
may have to wait a few extra days.

Doesn't it make sense that an entry in live chat would be limited to a
few lines of text? Can you imgaine the CSR getting bombarded with a
letter when they expected a question or statement?

I always enjoy a few day wait to get something - it adds to the
anticipation.

Reply

by Harleycat Posted Mon March 1, 2010 @ 5:02 PM

Did you pay for expedited shipping?

Reply


Good question by Bill R. Mon March 1, 2010 @ 6:25 PM

She did not pay for expedited shipping by Jennifer S Mon March 1, 2010 @ 8:36 PM




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