30 Day return policy too strict?

Posted Sat October 3, 2009 4:09 pm, by Michael M. written to Office Depot, Inc.

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My 74 year old mother-in-law was visiting my house and needed a toner cartridge for her printer. So I took her to the Office Depot store near my house. She lives an hour away from me. Turns out that three weeks later the printer malfunctioned and was no longer usable and was replaced. The toner cartridge in question was not opened. So several weeks later, she came back to visit me to return the cartridge to the store near me. We were told that we could not get a return on the item because it was past the 30 day return policy.

While I understand and respect your 30 day return policy for a cash refund, I don't understand why Jason, the manager of the store did not even offer a store credit. It was a flat denial. As an Oracle employee who works out of his home, I have spent a lot of money at your Office Depot Store in Norristown, PA over the past several years. I will now travel the extra mile or two and go to Staples instead.

Not happy with Jason's decision not to try and work this out.

In this economy, I would think that Office Depot would instruct their managers to make good customers who frequent your store often happy and not lose a customer over a 70 dollar item. Perhaps Jason needs some customer service classes.

Thank you.

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Re: 30 Day return policy too strict? by RedheadwGlasses Posted Sat October 3, 2009 @ 10:38 PM 30 day policy seems reasonable to me. "several weeks later" equals what? a month? two? three? Lesson learned for $70. Perhaps you need lessons in reading the return policy printed on receipts. Reply