|
|
 No Returns on "Technology Items" from Office Depot
Posted Fri May 29, 2009 12:00 pm, by Kevin S. written to Office Depot, Inc.
Write a Letter to this Company | Rate this Company
Me and My fiance recently purchased a Monitor from office depot on memorial day. We had read on the boards that a number of people suggested a certain monitor for graphic arts majors.
When we went into the store everyone was helpful in making sure we got out the door with the monitor...not a single person explained that:
1 there is a 14 day return policy
2 Oh and by the way, if its a "technology item", your screwed, we don't give your money back under any circumstance.
2 days after purchase we realized the monitor had some bad pixels on the screen and the back light for the monitor was terrible. Thinking that like almost any other company they would let us return it for a refund (or at the very least a in store credit, we took the monitor back.....
The store tells us its a store policy of no refunds. So, we call customer service, they tell us, "no, you can refund it, we'll send a pick up driver to the store to pick up the item! and then send you a refund check in the mail"
We go back to the store the next day and get told "No, we don't allow that, they have to go to your house!" and then proceed to setup a house pickup with Customer service to get the driver to come to our house.
We then get a call a day later (now 2 days of back and forth driving) from the dispatch saying "nope, we wont go to your house, you have to go to the store!"
We get a number for their corporate office and they tell us "Nope! we are not giving you back anything, you can exchange it, that's it!"
Absolutely disgusting. Horrible Service and Underhanded policies. I could understand if they had made it very clear there was no refunds or credit given (we would have left it at the store and bought somewhere where they actually WANT repeat service)
This is your warning. DO NOT buy from office depot. EVER. They have changed their refund policy and will not refund your money for any "technology item" (like 90% of the things your going to buy in a store like this)
Change policy. This is the 21st century, outmoded and outdated underhanded practices like this need to go away. Im not even gonna bother asking for a refund again. We already have disputed the charges with out credit card company. Actually, its the first time in my life i have actually had to do this.
 Reply
| Log In/Create an account | 9 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by Thristam Posted Thu June 4, 2009 @ 6:00 PM
|
|
|
Their response:
"Thank you for contacting Office Depot via Planet Feedback. I am
sorry to hear of the problem you encountered with the recent purchase
of your monitor. Our technology return policy is on the red sticker
sealed to the monitor box. It is also posted in English and Spanish
at the register on a counter mat and also on a 8 1/2 x 11 sign at each
register.
With that being said, I am equally sorry for the incorrect information
you received from the store and when calling Go Depot. Our policy on
opened tech items is an exchange only and an exchange should have been
offered to you at the store immediately when you returned with the
monitor. Go Depot should have never placed a return pick up for a
tech item. As a consumer myself I can certainly understand your
frustration. I am addressing the issue with the Manager of the CSR
that placed the return pick up order as this needs to be addressed as
a training issue. I have emailed the Store Manager for further
information. After I have a reply back from you I will reply back to
you so that we can exchange out this monitor for you. If I can be of
any further assistance please do not hesitate to contact me directly.
I look forward to speaking with you. "
Reply
|
|
|
My Reply
by Thristam Thu June 4, 2009 @ 6:02 PM
|
|
|
|
|
|
|
|
|
by calm Posted Sat May 30, 2009 @ 1:18 PM
|
|
|
I agree that they ought to have explained the procedure to you as soon
as you asked, and that they should have explained it correctly. They
were absolutely in the wrong here, and I hope that on the basis of
this letter Office Depot takes steps to ensure that it doesn't happen
again.
On the other hand, I don't think a store is unreasonable in refusing
to accept returns for items that can't be sold as new, and that would
include monitors that have been taken out of the box. If the monitor
is defective, as yours was, it is not unreasonable to replace it with
a working monitor. If they had a policy of no returns for working
electronic devices but money back for defective electronic devices,
they're just offering an incentive for people to try to damage their
belongings in ways that might not be recognized as the result of owner
behavior.
If you had asked for the return policy before you paid for the monitor
and they had told you you could get your money back even if you had
opened the box and used the monitor, I would agree that you ought to
be able to get your money back. If there had been a sign in the store
promising money back on any product for any reason, or one promising
money back for electronic devices in particular, or some other sign
that inaccurately promised cash back for monitors, I would agree that
you ought to be able to get your money back. But I don't think that
the policy you describe is either unreasonable or out of line with
what other retailers offer, and therefore I don't think that just
because you didn't investigate the rules until you wanted to return
the monitor you should be given your money back. Nor do I think the
policy is "outmoded and outdated" -- I think that a big reason for
having a policy like this is that they sell expensive and
easy-to-damage products like monitors.
I already don't shop at Office Depot for reasons that have nothing to
do with the return policy, but if I had been willing to buy something
from them before I read your letter, reading your letter would not
convince me that I should change my mind. I'm sorry that you aren't
happy with the monitor you got, though, and I hope that you have
better luck the next time you're monitor-shopping.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
by Donno Posted Fri May 29, 2009 @ 3:25 PM
|
|
|
It is clearly stated on the website:
"Technology products may be returned or exchanged within 14 days of
purchase with Original Receipt, in original packaging and with UPC
code intact. If product box is opened, we will offer an exchange
only."
This is very clear to me. With any electronics purchase, I find out
the return policy before buying.
As far as the confusion over returning it to the store/picking it up
in your home, they need to work on that. How ridiculous.
Reply
|
|
|
|
|
|
|
These are the questions you ask before you buy electronics.
I only buy office supplies from office depot. When I do buy
electronics I go to Best Buy.
I just bought a new computer last year for Christmas, and I asked
every question under the sun, because it is not often I buy
electronics, and I needed to know the same information as you.
Good Day
Reply
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
