Train Employees to Actively Listen, Office Depot

Thanks for the responses guys and gals, I've actually received a
response back from someone whom can put me thru to the DM. I had a
lot to do that day, and like for my time to be spent productively. I
wrote the letter after getting home, and well- had nothing more
productive to do. If a shopping experience/ personal interaction ever
throws me for a loop, sometimes it just rolls off, or sets the tone
for the rest of the day. I don't like it when I say something and it
goes unnoticed, or "in one ear and out the other". Really doesn't
make me feel that my business is appreciated. I would go elsewhere,
but I like the open-air at O.D. Walmarts are too crowded, our local
Kmart is a bad habitat, and everywhere is too far a a drive thru rough
construction and not convenient to where I live. Unlike most people
on this site I find, I don't like making a public scene to embarrass
someone else, or risk looking like a fool myself. Waiting on
management to come out of hiding wasn't on my agenda, but rather wrote
the letter hoping that the staff in general would recv the feedback.

was to avoid this happening - but since we don't have O.D. here, I
don't know how they operate.

With Target and most others, a gift receipt automatically generates a
gift card BECAUSE it is a gift receipt. You can't get cash or credit
back with a gift receipt.

But I agree with Rowdy, I would not have left the store without
speaking to someone in authority. Someone in that building knew how
to undo that transaction or who to call to get it done.

It is not irrevisible, it is the quickest way no doubt. The sales
clerk does not know how to fix it, a manager should.

You should have asked to speak to a manager. Why would you leave with
nothing?


Good Day

Is it just me...or is anyone else confused? I have NEVER been able to
return anything bought on a credit or debit card....without the
retailer swiping my card again. If you can't present the debit card,
they either refund in cash or on a gift card. I have never heard of
them taking a gift receipt and that alone being enough information for
them to issue a credit back onto a debit card.

Very rude of her and she did it because it was the fastest way for her
to make the transaction.

I would call the person who put all these wonderful gifts on their
card for you and ask if they would mind going with you (if possible)
to urchase headphones. If this person cannot go with you then go
online, show them what you want and ask them to purchase these and
have them delivered to your home or maybe to the store for you to pick
up.
(Not sure if they have this serice or not).

But I totally agree that someone needs to teach this employee how to
talk to customers to see what they need before she does what she wants
to do.
(I hate pushy people who do things like this and then have no concern
when you ask whyand they walk on like you have been dismissed!)

That is poor service indeed. I can't imagine that they wouldn't think
to ASK whether or not you wanted a gift card for a gift receipt
instead of putting it back on the card. Who returns their own stuff
with a gift receipt.

I agree. Your reference to it being a "gift" and the "gift receipt"
should have been cues that you needed a gift card or store credit of
some kind, not to have (another person's) card refunded!

Now you have to have an awkward conversation with a gift giver. Not
cool.

I do think you should have spoken with a manager then and there--that
was a teaching moment for that employee, but at this point, I doubt
this complaint will actually reach that particular person.

That part confuses me.