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Low Price Guarantee

Posted Tue August 18, 2009 11:02 am, by Raymond D. written to Office Depot, Inc.

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I made a purchase at your 1329 SE 17ST Fort Lauderdale Fla 33316 on 8/07/09 of Panda Internet Security 2009 soft ware and a few days later I was shopping at a Staple Store and I noticed the same item on display for $10.00 dollars cheaper it was not a sale item at Staple's it was a regular price I was very disappointed. So Today I spoke to your store manager Patricia at the 17st store and she stated that I need a Flyer and I informed her it was not a sale item at Staple's she stated There is nothing she can do again very disappointing to me I asked if Calling the Staple Store and she stated Office Depot Policy is not to do that I would like you to honor your low price guarantee

Refund Me The price Difference from Staples and Office Depot and Honor their Low Price Guarantee


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by Just Jeffrey Posted Tue August 18, 2009 @ 11:41 AM

For reference, the policy is: "Nobody beats our prices ... Guaranteed!
Should you find a lower price at any other store, we will match it on
the spot - guaranteed! (Must be an identical, in-stock item. Excludes
free product offers, special orders, services, Internet purchases,
liquidation, ad errors, clearance, refurbished and close out items.)
If you show us a lower price from another store on a brand new
identical item at the time of purchase, we will match it. If you show
us a lower price from another store on a brand new identical item
within 14 days of your purchase, we will give you the difference. Our
price is the final price you pay after any discounts, coupons, instant
savings, and mail in savings."

All it says is that you have to SHOW them. But it doesn't say how.
However, the policy does say "We reserve the right to reject any price
match that cannot be verified by proof acceptable to us in our sole
discretion."

So, the way of verification is up to them.

But, gosh, if it's not something they've advertised, I just don't see
how you can prove the price.

OK, actually I do, because I've run into this before.

You need to purchase the item at the Staples, bring in your receipt to
Office Depot, and they'll give you back the difference. You then need
to return the item to the Staples. In other words, a pain in the neck
and not usually worth it.

That said, the purpose of the guarantee is to give you confidence as a
buyer. If you've annoyed at them because they won't call to verify
price, then it kind of defeats the point.

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