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 001
Posted Fri December 3, 2010 12:00 pm, by Andrea T. written to Office Depot, Inc.
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It has been clear since the 22nd that there is something wrong with my order, and you have been stringing me along. Check your ECE email strings. Your customer service person called and said it was being delivered on the 29th. I specifically asked that you stop telling me what the UPS website says and I specifically asked that you look into this. It was an insult to have them call me and just repeat your unhelpful repetitions about your records.
You have completely ignored what I have been telling you since the package failed to be delivered on the 17th or the 22nd. I have clearly been expressing to you (pleading with you) that THERE IS SOMETHING WRONG WITH THIS PACKAGE. It should have been upsetting enough to you that it didn't arrive the next business day, but you seemed to think it OK to keep stringing me along each week.
Refund all of my money immediately for the entire order. I'll leave it to you to find your missing totes. I will not do business with you again.
This is a write-up of what I sent your ECE staff but they have been frustrating and not helpful so this is my next recourse without wasting too much more of my time.
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