Misleading web site information

Posted Thu September 8, 2011 3:44 pm, by John S. written to Olive Garden

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We were excited to hear you were opening a new restaurant in Niagara Falls NY. We checked the web site, found the store and naturally assumed it was open. So we packed up, crossed the border and got to the store only to see it doesn't open until September 19! We returned home and I wrote a complaint note on your web site. A fella named Mark from your guest relations dept. wrote back. Seemed to be a form letter; had no opening date and left an incomplete sentence!

We would like some sort of discount coupon. We incurred cost and inconvenience when all that would have been necessary is a banner on your site indicating the actual opening date.

We really miss your stores here in Ontario and visit when we are elsewhere whenever possible. Have frequented teh store near the Walden Galleria in Buffalo as well as your Winnipeg store last summer while on vacation. This entire experience has left us severely disapointed.

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Re: Misleading web site information by Michael C. Posted Tue January 3, 2012 @ 1:46 PM Let your fingers do the walking....and a phone call would confirm things a lot quicker than a drive to somewhere. Reply Re: Misleading web site information by PepperElf Posted Mon September 12, 2011 @ 8:11 AM I hope you were able to enjoy the city still... I mean there's so much more to Niagra Falls than that. Reply Re: Misleading web site information by RedheadwGlasses Posted Fri September 9, 2011 @ 1:11 PM I thought Canadians were supposed to be too polite to complain about anything? ;) Reply you dont work in a convenience store in maine! GRRR! by Chadg Fri September 9, 2011 @ 3:51 PM Re: Misleading web site information by RedheadwGlasses Posted Thu September 8, 2011 @ 7:39 PM I agree, the website (which I just checked) could easily say something like "opening this fall" or "Open mid-September." I think they jumped the gun by getting it on the website before the store was open. Reply I see what you (and the OP) are saying. The site says "Come in today for lunch or dinner! " by Steve OH (IO) Thu September 8, 2011 @ 9:37 PM Re: Misleading web site information by Retail Veteran Posted Thu September 8, 2011 @ 4:12 PM You could have called the store first to ensure it was open. That would have saved you time and gas. Reply Makes sense to me. n/t by Steve OH (IO) Thu September 8, 2011 @ 4:14 PM makes sense considering that they by Bill R. Thu September 8, 2011 @ 5:29 PM Red's got a good point. by olie Thu September 8, 2011 @ 7:54 PM OliveGarden.com -- News/Media Tab results by Bill R. Thu September 8, 2011 @ 8:08 PM Why? by Mnemosyne Fri September 9, 2011 @ 10:54 AM Do you call everyplace you visit to see if they're open? by Bill R. Fri September 9, 2011 @ 11:14 AM