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Please allow substitutions, Omaha Steaks

Posted Mon December 7, 2009 12:00 pm, by E C. written to Omaha Steaks

Write a Letter to this Company


Dear Mr. Simon,


I have been a customer of Omaha Steaks for over three years, ever since your company opened a retail location in Des Peres, Missouri in August of 2006. Both my husband and I enjoyed your products and purchased them every other month.

Sadly, however, this has not been the case for the past six months and I will explain why. Your Ideal Gift, which has been run under different names in the past (Perfect Gift, Perfect Grill, etc.), contains an item that both my husband and I cannot eat – crab. We love everything else. The steaks are juicy, the hamburgers delectable, the pork chops are amazing. Yet we’re stuck with an item that we can’t eat and do not have any friends close enough to give this item to.

My attempts at trying to get this item substituted for another of equal or lesser value – say chicken breasts or any other item not seafood related - in your retail store have been met with refusal and I am forced purchase this item, only to have it languish in my freezer until I throw it out. This, in my eyes, is a complete waste of money and (no pun intended) leaves a bad taste in my mouth for your concern for customers who have dietary exceptions. You are, unintentionally, excluding customers who would otherwise be bringing in money to your stores.

What I am asking is for consideration when it comes to customers with dietary exceptions in your retail stores. Yes, I can call and place an order and get a substitution there, but I am then forced to pay shipping, just for the privilege of not getting an item that will make us sick. I don’t see how this is fair to your customers.

Please consider this request and allow your loyal customers with dietary exceptions to make substitutions within reason at your retail stores.


Reply



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by millerwilson Posted Wed December 22, 2010 @ 5:03 AM

What I am asking is for consideration when it comes to customers with
dietary exceptions in your retail stores. Yes, I can call and place an
order and get a substitution there, but I am then forced to pay
shipping, just for the privilege of not getting an item that will make
us sick. I don’t see how this is fair to your customers


Savings
Account Online

Reply

by RedheadwGlasses Posted Tue December 8, 2009 @ 12:47 PM

You don't have to be close to someone to give them the crab. Give it
to a neighbor or coworker.

Reply

I've already tried that tactic by E C. Tue December 8, 2009 @ 3:37 PM


Wow, I'd take 'em in a heartbeat! by RedheadwGlasses Wed December 9, 2009 @ 12:46 PM


Send them to me... by dulynoted (aka duttycalls) Wed December 9, 2009 @ 4:21 PM

by Nate. Posted Tue December 8, 2009 @ 11:53 AM

There likely is a good reason that they do not allow substitutions.
I suggest you order online.

Reply

by Steve OH (IO) Posted Tue December 8, 2009 @ 10:26 AM


Reply


There's a good tactic! n/t by Nate. Tue December 8, 2009 @ 11:50 AM


LOL!!! Good One! n/m by RowdyRetailer Tue December 8, 2009 @ 11:35 PM

by PepperElf Posted Mon December 7, 2009 @ 5:33 PM

you know that's not a bad idea
i don't know if they'll do it but...

there are people out there who are allergic to seafood or shellfish
items

and there could always be a chance that in taking the fish item out of
the package that the allergic person could end up touching the flesh.

which could trigger an allergic reaction


(ok maybe not, with all the packaging... but it'd be a good reason to
tell them at least)
=)

Reply

by The Original Nethead Posted Mon December 7, 2009 @ 5:17 PM

It beats throwing it out, if you can't donate it somewhere or give it
away. If all else fails, if there are other customers in the store
ask if anyone wants some free crab. I'll bet you'll get some takers!

Reply


by Tom S. Posted Mon December 7, 2009 @ 4:46 PM

I am asuming this Ideal Gift combination is a good deal even if you do
not use the crab. I cannot fathom that you otherwise would be
purchasing it.

If you are unable to have a substitution for whatever reason and you
are concerned about wasting food, then why not just omit the offensive
crab from the package when you order/purchase it at the store?

You still are getting the good deal on the rest of the items and at
the same time are not buying something you will not use.

It is not the best solution, but at least you will not have to store
then discard something you do not want.

Reply

by Donno Posted Mon December 7, 2009 @ 2:53 PM

why that pesky shellfish thrown in irritates you. I live on red meat.
Medium rare burgers, steaks, mmmmmmm. Lamb, the other red meat. I
have four ribeyes sitting in the fridge right now. Sadly, I can only
eat one at a time. I'll have to freeze the remainder until such time
that I can consume them. So much meat, so little time.

I agree that throwing seafood into the mix seems a bit odd. I guess
this is to appeal to those poor souls who don't consume red meat or
pork. My dad lived on red meat, until he died. He was a really happy
guy. Using chicken in place of the crab is a good idea.

Reply


you what the best is... by Brendalala Mon December 7, 2009 @ 4:10 PM


that should be, you know what the best is ... by Brendalala Mon December 7, 2009 @ 4:11 PM


Your own drool by LadyMac Mon December 7, 2009 @ 4:39 PM


Yes by Brendalala Mon December 7, 2009 @ 4:47 PM


You two by Donno Mon December 7, 2009 @ 7:05 PM


Sounds great to me! by LadyMac Mon December 7, 2009 @ 8:32 PM


ehh by Brendalala Tue December 8, 2009 @ 8:40 AM


HOLY COW, DONNO! by MA Cunningham Wed December 9, 2009 @ 11:44 AM
by Richard S. Posted Mon December 7, 2009 @ 2:40 PM

I have ordered from Omaha Steaks for many years. There is one package
they offer with sole. I do not like fish so I am in the same boat as
you. However I still order the package any give the sole to my
parents. You say you do not have anyone to give the crab meat to. What
about your neighbors or a local food pantry or homeless shelter.

I think Omaha offers package deals to get rid of excess inventory. It
also gives people to try a little bit of everything Omaha has to
offer. If you do not like certain items in a package deal, you have
the ability to purchase things seperately. Of course you will pay more
but then this way you are not wasting food.


Reply


by Brendalala Posted Mon December 7, 2009 @ 2:04 PM

I hope they consider your request, seems like a good one to me!

Otherwise, you can give the crab to me! :-p

Reply
by Mundo Cani D. Posted Mon December 7, 2009 @ 1:47 PM

to not allow a substitution for a specially priced offer. They set the
price based on what they put in the box. If you want something else in
the box, then you really don't want the special (and at the special
price).

If I've read this correctly, you're buying this stuff at a store. Why
not try their Web site? They have so many options, it's wild. (I just
ordered some stuff from them.) I'm sure you can find a combo closer to
your tastes at a good price. Many times, shipping is free.

Reply

Because by E C. Mon December 7, 2009 @ 3:49 PM
by Marty5223 Posted Mon December 7, 2009 @ 12:28 PM

WE have the same taste! My freezor has that exact item in it from the
same special! I was just thinking today I need to pack it on some ice
and take it with me for the holidays to someone that will eat it!

Reply


by RowdyRetailer Posted Mon December 7, 2009 @ 11:57 AM

Id stay away from the red meat, many other healthier options out
there.

Red meat has too many negatives to make it healthy imho


Good Day

Reply


This really doesn't have anything to do by LadyMac Mon December 7, 2009 @ 12:59 PM


RE by RowdyRetailer Mon December 7, 2009 @ 1:56 PM


What does it have to do by LadyMac Mon December 7, 2009 @ 2:17 PM


RE by RowdyRetailer Mon December 7, 2009 @ 2:33 PM


But... by Brendalala Mon December 7, 2009 @ 2:17 PM


RE by RowdyRetailer Mon December 7, 2009 @ 2:34 PM

Its not good by Tooter Thu December 10, 2009 @ 12:42 PM


Maybe the TOS can be changed by Donno Mon December 7, 2009 @ 2:41 PM

Perhaps it should be by E C. Mon December 7, 2009 @ 3:55 PM


i'd love to make a comment to *someone* here, but that last thing i want is a warn. n/t by Chadg Mon December 7, 2009 @ 4:43 PM


Well... by NathanG Mon December 7, 2009 @ 4:55 PM
by Zan Posted Mon December 7, 2009 @ 11:21 AM

I'm basically with you on this, but for one thing. They DO allow
substitutions via mail, just not in the retail stores, if I understand
correctly. When you purchase the package in a store, is it already
made up, in a box or what have you? Because I can see why they
wouldn't allow subs in that case. Even if the items are in the stores
individually, it may have something to do with inventory levels - they
may have the exact number of items on hand to make a certain number of
the packages, and if they have to take out one item and sub it with
another, that's at least one less package they can make. Online/mail
order is likely a different set up and they can put together
individual packages for you with less trouble. I know it stinks that
you have to pay extra (shipping) to get what you want, but at least
you can get it.

Reply

No, it's not.. by E C. Mon December 7, 2009 @ 1:18 PM


Is this a specially priced... by Just Jeffrey Mon December 7, 2009 @ 1:32 PM

It is.. by E C. Mon December 7, 2009 @ 3:47 PM

In that case by Zan Mon December 7, 2009 @ 4:28 PM




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