Orbitz Ruined My Vacation to Hawaii

What?! Why does Orbitz owe you cab fare? Orbitz doesn't owe you the
difference in airfare. You chose to buy a more expensive ticket.
Sorry but the Airline YOU chose to fly has gone out of business...that
was not Orbitz's fault. You cannot ask Orbitz to reimburse you for
stress and anxiety, lol. What price do you put on that and how will
that impact our economy? We all could get compensated for that one!
YOU GET BACK WHAT YOU PAID AND COULD NOT USE! Oh and by the
way....Orbitz has this really cool thingy that you could have signed
up for called E-MAIL ALERTS that would tell you all the info about
your flights in advance but perhaps you were too busy to sign up for
that? I'm also not sure what country you visited, but rest assured
the News everywhere carried the fact that Aloha Airlines went
bankrupt! You just missed that information. It sure does pay these
days to check with the airlines before getting to the airport for a
flight huh? I'm sorry about your ruined trip to Hawaii, hope the
weather was nice?...it rained here.

You should not have to contact the airline a few days before your trip
to confirm they are still in business! This was totally Orbitz' fault
but as usual, companies don't take responsibility when they screw up.
I am amazed that the airline went out of business and you were out the
cost of the ticket. Did anyone ever mention reimbursing you for that?
You might want to think about filing a complaint with the Better
Business Bureau. This is unacceptable.

Um, that IS the point of using an online discount travel site. The
legwork is on you. Next.

Oh, by the way, they aren't going to give you any of these extras you
asked for. You get your money back, and that is it. It may take some
legwork on your part though. I hope you are up to it.

Again, as several people here have stated, Orbitz isn't a service to
do it all for you, they are a discounted travel site. It is up to YOU
to double check your flight info, easy enough to do both online or
over the phone.

Way to go for the 'gimme' Only thing you're owed back is your original
ticket price and hopefully you will have learned a valuable lesson.

I've used Orbitz many many times now without once having an issue with
them, unlike several full service travel agencies that did screw up
arrangements. Orbitz has been fast, efficient and cost effective.
Personally I hope that they don't refund anything further than your
ticket price. Life isn't fair, things sometimes go wrong, so get over
it, be grateful you have the disposable income enough to actually go
on a vacation as many people in these times do not.

I made a huge mistake booking thru Orbitz ONCE...and it never happened
again. Their customer service department is rude, contrite and acts
like every customer is wrong and you should not have called to voice a
concern about something that is wrong.

You really need to ask for the $500 ticket that was cancelled to be
credited to your credit card account. And doesn't your credit card act
as an agent between you and the disputed company?

Have you tried to contact Aloha Airlines by letter or other means to
see what they are doing about pre-purchased airfares that could not be
used?

There's that word again: RUINED. While you were drinking Kahlua and
Cream in Kona, were you so stressed out that all you could think about
was getting back home? I seriously doubt it.

Furthermore, I would really like to know what criteria you used to
come up with the dollar amount of $750 for "delays, loss time on
vacation, stress and anxiety".

I agree that if you didn't receive notification from Orbitz, then you
are probably owed the amount of the original ticket of $500.

Chung-wen:

When we see blog posts like this at Orbitz Worldwide, we get
concerned. We want to ensure all our customer have the best
experience possible when they travel. As a part of our protocol for
the closure of Aloha Airlines, we actually communicated via email with
every customer who made a booking on that airline about their
closure.

We worked to ensure that a) we could either rebook impacted customers
or b) communicated to them how they could work with their credit card
companies to secure a refund.

We'd like to investigate more about why you did not receive one our
OrbitzTLC Messages about Aloha going out of business.

With the information you provided, I dont have enough for our customer
relations team in Chicago to work on for your case. Can you email me
at bhoyt@orbitz.com with more details...like your record locator #,
contact information etc?

Thanks.

Chung-wen H.,

I think if you check the small print on the Orbitz site they are
probably held harmless when airlines stop flying.

I think you are confusing Orbitz with something they are not or you
would not be talking about having to do the legwork. You get what you
pay for with these outfits.

Had you used a full service travel agent this whole letter would be
moot.

As for your request for payment...good try.

BillR.

"but what is the point of using an online travel site if I have to do
all the legwork anyway?"

Wrong way of thinking. If you don't want to do all the legwork, use a
travel agent, not a website.

Oohh! You had me up till the gimme grab.

All you are owed is a refund of the ticket price you were charged by
Orbitz. Yo don't get cab fair and payment for stress.

Reading this nonsense has caused me stress. Where's my check?

man that sucks, I'm glad that I read this, now I know not to use them
for my future plans either, hope you get ur maoney back, you deserve
it!

And yet another lesson as to why one should use a travel agent, not an
online booking company.