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 Customer Service
Posted Sun December 10, 2006 8:02 am, by Thomas O. written to Outback Steakhouse
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I am a married father of 3 children and it seems every time my wife and I ask our children where to go for dinner for their Birthday, our children each without hesitation want to go to the Outback.
Part of the desire to go their besides the great food, is that each time in the past when I've told the waiter or waitress that it is my child's Birthday that they make a big deal about it. They come out at the end of the meal and sing and bring out a desert etc. Very cool stuff. So it's worth dropping a hundred dollars or so for this great treatment my kids have come to expect.
This past Friday night (12/8/06), all 5 of us went to the Outback for dinner to celebrate my daughter's 11th Birthday. I did the same as I always do, told the waitress...During our meal, we saw other tables immediately near by where the staff was bringing out desert and singing etc. All the time, my daughter was watching this...Not at our table though...we waited and waited. At the end of our meal the waitress came over, dropped off the bill, looked at my daughter and said Happy Birthday and walked off. I could see the disappoinment on my daughter's face. I didn't want to make it worse by making a scene. But, I'll tell you that I am very, very disappointed. I just told her, oh well , we're going to have lots of great things all weekend...and what bugs me after all of this planning is that, this was supposed to be a part of her celebration and we were let down!
We have made it a practice to go to the Outaback about 6 times a year for these celebrations,each time spending over $100.00 and had never been disappointed like this.
I'd like to know what you will or can do to make this up to us? Comp a meal for all of us? Not sure, but I can't get these Birthdays back.
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1. You have a minor but probably valid complaint, but it's clouded by
the poor writing (bad grammar, misspelled words, random
capitalization, etc.) and by the last paragraph.
2. The last paragraph: You want FIVE FREE MEALS because someone
didn't sing happy birthday do your kid? Really? This truly ruined
her birthday? You imply as much: "I can't get these Birthdays back."
No, you can't. I had the flu when I was about 8 or 9 years old. My
mom let the party go on, and I had to listen to all my friends have a
great time without me, while I puked and laid in bed (not at the same
time). I'd say that's a ruined birthday. Your daughter had a
disappointment, not a horrible day. Deal.
3. You should have spoken up, either to your waitress or to the
manager. You didn't have to do it front of your family -- you could
have excused yourself from the table and gone to speak with the
appropriate person. But you didn't do this, so you also play a part
in your daughter's allegedly ruined birthday.
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Retard
by TomOBrien Sun December 2, 2007 @ 6:19 PM
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by Firebrat Tracy Posted Sun December 10, 2006 @ 8:49 AM
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Although I'm not sure how calmly asking a manager about the situation
would constitute a 'scene', I'll play along for a moment.
What did the manager say when you phoned him/her about the incident,
upon returning home?
I mean, if you're going to have the audacity to ask corporate for a
free meal for all of you, I'm sure you gave the manager a chance to
explain and make things up to you first, right?
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