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 Live Chat Customer Service
Posted Wed May 30, 2012 5:27 pm, by Rebecca R. written to Overstock.com
Write a Letter to this Company
This is about the Live Chat customer service. I ordered a comforter set from Overstock.com, what they sent was a small window valance. The comforter set weighs 30 lbs, the valance less than a pound. The shipping clerk should have caught such a discrepency and if they didn't, their agent, UPS, should have. So when I contacted "Vincent" on the live chat link, I was told that I would have to print off a label, use my car, gas and time to return the package sent to me through their error! And although I was told that they could have it picked up, but that would occur in the next 2-5 business days. Are you kidding me? I am expected to sit for the next week, close to home, so I can accommodate UPS/Overstock? I was threatened that if I did not return it in 30 days that I would be charged for the item. I don't appreciate that at all, I would not keep an item not intended for me, but then that begs the question how would they know what to even charge me for? I am the one that volunteered the information that I had received a package not intended for me and who it was intended for (and as an aside, it appears that the intended recipient was only getting one of the two items listed on her packing label.) Lastly, either "Vincent" was being obtuse or there was a language barrier, which is frusrtating.
Considering that this is entirely their error and it will be corrected entirely at my cost, with no benefit at all to me, I would appreciate some kind of renumeration on Overstock's part.
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