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Crappy Return Policy

Posted Tue February 21, 2006 10:03 pm, by Sara N. written to Overstock.com

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I purchased a cordless telephone on December 6, 2005. We started using it as soon as we received it. It was supposed to be 5.8Ghz, but it's all scratchy and doesn't sound clear. The answering machine stopped recording messages about a week ago. I only found out because three of my clients called my cell phone to leave me messages wondering why I wasn't calling them back. I've not only lost time and work, but now I'm out money because Overstock.com refuses to let me return the phone. This was a $60 phone and I've only had it just over 60 days. This phone should not be doing this and they should be willing to replace it or allow me to pay the difference on a different model phone.

I want to be allowed to exchange this phone and get the Pansonic KX-TG5240M 5.8GHz Cordless Phone System with Answering Machine at $74.99 as stated on their site. I am willing to pay the difference and will pay to ship this bad phone back. I want either my money back or the exchange. Don't offer me 1/6th of what I paid in a coupon on a future order, because I will not be ordering from you again.


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by Jeffrey Posted Wed March 1, 2006 @ 8:15 PM

Sara, while it's sad that you got a bad phone, I fail to see why you
feel you deserve to ignore Overstock's policy. When you bought from
them, you bought it with certain conditions... one being that you only
a specific window for returns.

Few will accept returns after 60 days, especially on electronics.

I applaud you, however, for taking a reasonable position in offering
to send the phone back at your expense.

Instead of looking to send Overstock more money, why don't you go find
a store that will sell you the new phone with an unlimited return
period. When you find such a store, give them your business. And
post back here because I think a lot of us would like to buy
electronics from a store that offers returns for an unlimited period
of time.

And, as far as the bad phone goes, there's a warranty included with
the phone. Read it and follow the instructions for getting a repair.


by Aleyria Posted Wed February 22, 2006 @ 3:52 PM

Its not overstocks fault that the phone is faulty. Its also not their
fault that you chose to keep the phone past their return date. Now
that the possibility of returning it to Overstock has passed you must
deal with the company that manufactured it.


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