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My recent Panera experience

Posted Fri December 4, 2009 1:16 pm, by Chris G. written to Panera Bread Company

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I am not sure under what category this could be placed, but I was very surprised that I could not obtain change from my local Panera after I made a purchase with my debit card. I don't believe that it is too out of the ordinary for several people in an office to go in on an order and have different methods of payment. A colleague of mine threw in cash and I needed change to return to her. Upon my request I was told that no one in the store could open the register. It's unbelieveable, really.

Figure out a way to allow Panera employees to provide change for customers who need it.


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by olie Posted Fri December 4, 2009 @ 11:19 PM

a grocery store(chain) or Walgreens. Maybe Target, but I'm not sure.
I would never ask a restaurant to give me cash back.

One option for receiving change is to use the offending bill at a
convenience store for a can of pop or a candy bar or a bag of potato
chips.

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by Retail Veteran Posted Fri December 4, 2009 @ 9:20 PM

All the places I've worked for only allowed a manager or supervisor to
open the register. The cashiers were not authorized to do so. The
registers were programed so they couldn't open them. Also, the stores
I worked at did not allow someone to get money back on a debit card
purchase. Many stores do not give customers change unless they are
making a cash purchase. This reduces the chances for theft or quick
change artists.

Reply
by KGBags Posted Fri December 4, 2009 @ 8:16 PM

Well, I am sure that someone in that store could open the
register...how on earth would they close down at night and what might
happen if they were robbed?? If they actually said that to you, I
have to imagine they were fibbing to get you to stop asking. I am
guessing that it is a store or company policy that they don't open
registers except for cash purchases.

At a previous place of employment, all of the customers were sent to
the service desk counter to make change, normal cashiers were not
allowed to. The rational was that every time you opened the drawer,
it was another chance for either you or a customer to steal. By
controlling who opened their drawers simply for change, it cut down on
employee and customer theft. One possible solution would be to wait
for a different customer paying in cash because the drawer would
surely open, but even then they might refuse...there are some people
that are "quick change artists" and ask for different amounts of
change rapidly, and in the end short the cashier.

Hopefully you can pay your coworker back or he or she can owe you...

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by Donno Posted Fri December 4, 2009 @ 2:55 PM

If you were going to use a debit card for the purchase, than you would
have to make change for the colleague. It is a restaurant, not a
bank.

This may sound unbelievable to you, but it sounds right to me. If I
use a debit or credit card, the cash drawer isn't going to be opened.
You need to make a cash purchase for that.

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by ST Posted Fri December 4, 2009 @ 2:47 PM

Unless they have a means of offering cash back on debit purchases,
then debit purchases would be run for the amount of the transaction,
no need to open a register in that case. I'm not familiar w/ Panera's
POS processes, but if I'm putting a purchase on a debit card at Burger
King or McDonald's, I don't expect to be able to get cash back.

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