 Warning About Pantene Shampoo and Conditioner for Women of Color
I have a complaint about the safety with one of the products made by Pantene , and I hope someone can address it. I'm really furious about this. My specific complaint is about Pantene shampoo and conditioner for women of color.
I am very disappointed, disgusted, annoyed with Pantene. A few days ago I tried Pantene's new shampoo and conditioner that was created for women of color. Never in my wildest dreams would I have imagined the outcomes and drastic changes I would go through just from me shampooing my hair. First of all, after shampooing my hair, my hair became fused, bonded together almost instantaneously. Before this incident my hair was long and very thick. But now it is short and very thin (I have never had thin hair) because thanks to Pantene's shampoo for women of color my hair came out in patches. I tried using the conditioner made by Pantene but of course that didn't work either. I even called the company to find out if they knew of any product that I could use to try to get my hair loose, but the only thing the customer service girl was concerned about was sending me a coupon for another product made by Pantene - ABSOLUTELY NOT!!!!
It took my beautician 10 hours to get all the knots out of my hair and by the time she was finished 3/4 of my hair was on the floor. But oh wait this is not the worst part, my face especially the left side and above my eye, eyelid is burnt because as I was trying to get my hair loosed, water mixed with the shampoo was dripping onto my face and by the next morning my face was red. And today you can see all the burn marks.
Proctor and Gamble this is not the last time that you will hear from me. You put out a crappy product and now I am left to suffer the consequences of this. And to add insult to injury your employee wanted to offer me a coupon for another product by your company. No one called me to see how things were going or to find out if I was able to get my hair apart - not one word or email. But you can best believe that everyone I can tell I will about not using the Pantene products because of what happened to me.
I am in the process of getting the bottle of Pantene sent to an independent laboratory to find out just exactly what was in it. Proctor and Gamble you need to be ashamed of yourself for putting out such a product.
Signed
Danita
Akron, OH
Frankly, I'm a not surprised because I've been very dissatisfied with Pantene in the past , and I definitely won't recommend you to people I know. It's certain I won't be back as a customer.
I would like Pantene to investigate as to whether or not they were putting out bad batches of shampoo. I will give them the lot#, UPC code and place where I purchased it from. I would also like to be reimbursed for the unnecessary charges incurred from my use of this product as well as the loss of my hair and burns to my skin.
My beautician pointed out that this particular brand of shampoo has different types of acid and chloride (very harsh chemicals) and just maybe too much of an ingredient was mixed together, but I want Proctor and Gamble to check into this. Also when someone calls in with a complaint like this, the customer service operator should be instructed not to offer other products, but to try and put the person in contact with someone in the company that could answer their question like in my case the person that works in the laboratory.
Thanks for listening. I hope to hear from someone at Pantene soon.
 Reply
| Log In/Create an account | 14 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by ericapooh Posted Tue October 14, 2008 @ 4:36 PM
|
|
|
I've been using pantene for two months now, not only on my hair but my
childern and clients hair. The results have been great my
hair,children, and clients hair is growing longer thicker and a shine
that i have never experienced. Every bodies hair can't take certain
products, I had a bad experince with african pride produts and I would
not recommend that produt to anyone. you have to find what works for
you.
Reply
|
|
|
|
|
|
|
I had purchased the Pantene Shampoo for Women of Color for my 4 year
old since she is mixed and most childrens shampoos do not condition
enough. After using it I always noticed there was quite a bit of hair
in the tub after bathing her. I always thought that the hair left in
the tub was from using rubber bands in her hair and it just made the
hair brittle. Recently while in the shower I grabbed my daughters
shampoo on accident instead of mine and from the moment I put it on my
head there was issues. It burned and itched really bad so I rinsed my
hair thoroughly and finished my shower. Well when I got out of the
shower my head was still burning and my roommate covinced to get back
in and rinse it some more. When I got back into the shower my hair
started falling out in clumps and my scalp felt like it was on fire. I
got out of the shower and went to the ER and was told it was a
chemical burn. By this point I had some small blisters and such on my
scalp and over 3/4 of my hair was gone. The hair that hadn't fallen
out was severly damaged and matted/fused together at the scalp. I was
left with no choice but to shave my head the rest of the way.
The next day I contacted pantene by email and their response was to
send me a refund check for the amount I paid for the shampoo and they
would forward my email to their health and safety department. So I
went from having hair a couple inches past my shoulders to being bald
and they didn't even care. We aren't even going into the emotional
trama. I was hysterical for the first 24 hours and then the days that
followed I would burst into tears everytime I looked in a mirror. I
have told everyone I know about this situation and doing my best to
get my story out there so no one else has to go through an experience
like this.
Reply
|
|
|
|
|
|
by Sharon S Posted Sat February 23, 2008 @ 8:10 PM
|
|
|
I'm sorry this happened to you. My mom and I have been using Pantene
Women of Color products since last summer, and we love it. It has been
great for our hair. We wash/condition once a week with Pantene, and
every other week we go to the salon.
BUT, one time we bought Pantene products from a new Beauty store in
town, and the bottles looked really old and dusty, we brought it home
any way because we were out of them. When we opened them, it just
didn't look/smell right, so we returned it the next day. I'm pretty
sure if we had used it, the same thing that happened to you would have
happened to us.
Now, we only get our Pantene products from stores we can trust
(usually CVS or stop&shop) to take old bottles off the shelves and
put on the newest ones. Pantene Women of Color has always worked great
for us, and I can't speak for my mom, but I will continue to use them,
I especially like the anti-dandruff shampoo and the intense
moisturizer shampoo & conditioner products. also, make sure to
follow the instructions as on the bottle and not a minute longer.
Reply
|
|
|
|
|
|
|
|
|
by Angel40 Posted Tue January 22, 2008 @ 6:00 PM
|
|
|
I have been using Pantene for women of color for the past 6 months and
o have nothing but good results from it. I am not saying what happened
to you is not tragic, which it is, my personal experience has been a
good one. I wish you all the best of luck in resolving this issue that
Proctor and Gamble SHOULD be responsible for.
Signed,
Annie
Ocala, Florida
Reply
|
|
|
|
|
|
by Zahara Brown Posted Sun January 13, 2008 @ 10:55 PM
|
|
|
THANK YOU! THANK YOU! THANK YOU! For taking the time to write this
warning to others. I am SO sorry for your experience!. There was
probably some mishap in the production of the product, which can
happen b/c we are all human, but for Pantene to take no responsibility
for the damage their product caused is OUTRAGEOUS & INEXCUSABLE. I was
actually searching for products by Pantene that I can use for my hair,
but now due to their complete lack of customer concer, especially for
such an appalling situation, I will NEVER use their products again.
THANK YOU & BEST OF LUCK!
Alicia, MASS
Reply
|
|
|
|
|
|
by easterrose Posted Thu October 18, 2007 @ 3:05 PM
|
|
|
Wow, this is a real issue, I can testify to this issue of hair
thinning/falling out and knotting up. My hair too was very thick and
long, now, it is very thin and fragile. I have a small black mark on
my forehead from the shampoo dripping, this is no conincidence.I want
something done about this; as a women of color, I treasure my hair. In
so many ways, my hair defines me, my mood, and my culture. More
testing should have been completed before putting this product on the
market. At first, the product seemed to be nice for my hair. Is there
anything that is going to be done about this drastiv and major hair
loss? I challenge the makers of Pantene to respond, own up for once,
don't ignore our feelings or our concerns, and heartaches. If you do
so, it will show that you don't stand by your product, don't care
about the women of color who purchsed your product and lastly, it will
verify that you are in the business to traumatize women of color by
not accepting responsibility for your actions. Please respond as you
would want someone to so for you.
Reply
|
|
|
|
|
|
|
|
|
by LaShell Posted Fri June 22, 2007 @ 10:04 AM
|
|
|
Sorry about your experience if it's true, BUT.... I love Pantene's
women of color product. They're all very good products and the best
if you ask me. The conditioner leaves my hair very soft and
manageable. Pantene is GREAT!!!!! Maybe it was just the bottles you
purchased.
Earline
Reply
|
|
|
|
|
|
by AL2K Posted Tue May 1, 2007 @ 1:36 PM
|
|
|
Your feedback was probably forwarded to the development department, if
it wasn't it should have been. You speaking directly to someone in a
laboratory is in my opinion unlikely-
Truth is without several complaints; the company will probably not put
resources into investigating your horrible experience. I was actually
shocked when I read your article because I love Pantene for Women of
color, so much so, that I have been having it shipped to me from the
USA. The product that ruined my hair was a L’Oreal Shampoo that is
still sitting bellow my bathroom sink full except for the tablespoon I
used that day.
Reply
|
|
|
|
|
|
by Late Pilgrim Posted Tue April 17, 2007 @ 2:47 PM
|
|
|
Get a life! Your issue sounds like it has nothing to do with the
actual product. Or maybe you used a product or relaxer 2 to 3 weeks
prior and the Pantene aggrevated the situation. I've been using
Pantene for over a year and I have some of the most fragile relaxed
hair there is and I have never had an issue with my hair being so
tangled that it took 10 hours to detangle. Burn Marks, Come on! Stop
being a drama queen. I can understand having an allergic reaction to a
shampoo or conditioner because I have had plenty of those. Do you
really expect anyone to believe this nonsense story. If you had such a
bad experience with the products in the past, why be stupid enough to
use them again.
You should be ashamed, not Proctor & Gamble. I wouldn't be surprised
if you worked for the competitiion. This sounds like the type of
nonsense they would write.
Reply
|
|
|
|
|
|
|
|
|
|
|
by Marie Bell Posted Tue January 30, 2007 @ 5:35 PM
|
|
|
Thank you so very much for putting this information out there I am
also a woman of color and I was doing some research on Pantane for
woman of color now I am glad I did and did not just go out and buy it.
I have never used any of their products and because of you and the
pain you had to go through I never will and I too will put the word
out not to use it
again thanks for the warning.
Marie
Milwaukee WI
Reply
|
|
|
|
|
|
by Cheryl Curtis Posted Wed August 16, 2006 @ 12:41 PM
|
|
|
I've been using Pantene for women of color for six months. I love
their products it has never given me any problems, it makes my hair
soft and gives my hair shine. Pantene has stop my hair from shedding.
My hair is long and healthy and I thank Pantene for that.I would
recommend pantene for all women of color. I'm very picky when it comes
to my hair and don't use just any type of products on it. I love
Pantene Products.
Reply
|
|
|
|
|
|
by carlinda garrett Posted Fri July 28, 2006 @ 10:07 AM
|
|
|
I am sorry to hear about your misfortune with Pantene, because I use
the products and find it to be very good. Yes, there is some tangling
of the hair, after shampooing But by using a extra wide tooth comb and
properly knowing how to comb out your hair I really didn't have a
problem. I check with my beautician and she went through the steps on
how I should wash and conditions my hair. She even compliments me when
I go every 6 weeks for my perm touch-up. I now use the breakage
defense and it is fabulous. I learn to pray before I do any and
everything and the Lord grants me favor.
Be Bless
carlinda@aol.com
Reply
|
|
|
|
|
|
|
|
|
by CDBrown Posted Wed July 26, 2006 @ 11:08 AM
|
|
|
My name is Cynthia. I was very sorry to hear what happen to you hair.
I am also a woman of color and I also used the Pantene products for
women of color. I too had complaints about the products that I used
from Pantene. The harsh ingredients that the products contain left my
scab very dry and sore. I no long use any product with harsh
chemicals. I started using a different product and I have had very
good results. I would love to share with you the name of the
products. You can email me at cybrown551@verizon.net.
Reply
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this