Spa Treatment

Posted Mon June 11, 2012 5:59 pm, by Marna C. written to Personal Choice Spa

Using a gift certificate for a manicure, pedicure, and a seaweed treatment--wasn’t as happy with my spa treatments. The facial was not bad and the pedicure was about the same as the facial. I have had much better of both. The one that I really didn’t like was the seaweed bath. She had the water so hot I had to run a ton of cold water before I could even get into the tub. They never checked on me while I was in there and when I couldn’t stand it anymore because it was so hot, I almost passed out twice but no one ever checked on me to see how I was doing. When I went to pay they didn’t even ask how my experience was. I would never recommend that place to anyone.

Provide better training for their staff regarding customer service, and either reimburse me for the entire spa treatement or return 50% of what I paid. I am not interested in a credit since I have no confidence that a second experience would be any different.

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Re: Spa Treatment by RedheadwGlasses Posted Tue June 12, 2012 @ 12:55 PM You paid without complaint. that seals the deal. No 50% return for you. Reply PLUS: YOU didn't pay anything by RedheadwGlasses Tue June 12, 2012 @ 12:55 PM Why do you have to wait for them to ask you? by PepperElf Posted Tue June 12, 2012 @ 8:30 AM if this was so bad and horrible... why did you say nothing until after you paid? After the fact - when they can't address the situation... it's much harder to do anything. there's no way for them to verify what you say either. so they can't tell if it's a real issue or buyer's regret at that point Reply If the water was so hot you almost passed out, did you consider getting out? by Steve OH (IO) Posted Mon June 11, 2012 @ 8:23 PM That would probably have solved this particular problem. Reply When I went to pay they didn’t even ask how my experience was. by Bill R. Posted Mon June 11, 2012 @ 6:16 PM Marna C., Don't you think the time to ask for a refund was when you paid while the experience occured a meer minutes before not to mention all the parties involved were most likely still present? BillR. Reply