Phone calls?

Dear Mr. P

Thank you for contacting us regarding your experience and concerns
with our survey program. On behalf of Pizza Hut, we sincerely
apologize for the inconvenience and the frustration our survey may
have caused you.

Please be assured that we do care about our customers and they are
always the most important to us. We have been in touch with the
appropriate departments and shared with them your comments and
concerns. Your information has been removed from our database as of
May 19, 2008 to prevent you from future contact by our surveyors.

Thank you again for bringing this to my immediate attention. With
input from valuable customers like you, we are able to resolve
situations that might otherwise go unnoticed.

Hmm, I've never gotten a solicitation call from Pizza Hut.

I feel kind of left out. Why don't they care what I think?

For anyone who is interested the link is here

http://www.ftc.gov/donotcall

It does not work for every agency and companies that you have a
business relationship with are exempt I believe, but it may help with
future interruptions and inconvenience.

Just ask Pizza Hut to stop the surveys, I think they have to remove
you from the "survey list", if they don't file a complaint and see if
you have any recourse the FTC can tell you what your rights are in
this situation.

I wish you well, I know how annoying this can be. We have had our
number on the list for years now and it has made such a difference. I
also do not give my phone number if possible, I will just say it is
unlisted and they usually pick some random number.

In an incident such as this where they need your number to contact you
with any questions that may arise for your order, or where your number
shows up on their caller ID I would tell the order taker that you are
not interested in receiving any follow up surveys, if there is a
problem you will let them know.

A product that I have found that does work pretty good, not 100
percent, is Tele Zapper. It cut down on our calls. We were getting
15 -20 daily now it is aroung 5-8.

If you stayed on the phone for 10 min, knowing it was a solicitation,
then thats on you, Chief.

Next time, just hang up!

I am very efficient at getting rid of unwated callers. Here are the
techniques I use:

As my parents taught me, I say "Hello" when I answer the phone. If
there is a silent pause (automated dialer) I stay silent. If you say
"Hello" again, it will forward the call to the next available
representative. If you do not say anything else, it will hang up the
other end.

If the person responds to "Hello"(as many do currently) by rudely
saying "Is this Keith C.?" (proper etiquette is for the caller to
identify themself), I say "Who's calling, please?" This invariably
sends the caller into a complete tailspin (Why? Didn't these
solicitor's learn from their parents how to use a phone?) If the
caller sits there in troubled confusion, I simply hang up.

You have to find a way to determine if a caller is someone you know or
is making a legitimate business call. Otherwise there is no reason to
be on the phone more than 3 seconds max. If they just start talking
about whatever great opportunity or survey they are conducting, I say
"NOT INTERESTED" and hang up immediately. Rudeness begets rudeness.

When my mom had a touch of dementia I played a little trick on a
hospital calling her for a donation. They wouldn't take "she isn't
here" for an answer. So I gave her the phone. She was able to say
"Yes, this is Keith C.'s mother," but that was about all that was
lucid that came out of her mouth. The conversation lasted about 5
minutes, and she finally said "You must have the wrong number" and
handed the phone back to me. I simply hung it up as the person
prattled merrily on.

Usually you get a phone number to call for a survey on the back of all
your receipts from any national chain of take out food.

Although survey's are a good way to make sure that the the foods are
being prepared correctly, delivered on time and your order was
correct, you should be able to opt out of this if you choose to do so.


Next time you call anyplace for a delivery of food ask if they forward
your phone number for surveys. If so then ask them not to. The should
abide by your choice and if not then write the company directly asking
them to put it as an option on all their calls.

They'll probably call back 4 or 5 times then ask you to take a survey
with questions about exactly why the phone call with the questionaire
was so annoying, and what they could do to make them more pleasant.

Have you said to them, "I'm not interested in your survey and I'd
appreciate your removing our number from your calling list. IT's the
least you can do for a regular customer. Thank you in advance for
your cooperation."

I ask that only because you don't mention that you said anything when
you were on the phone with them.