Unhappy

Its a bit late now but whenever you buy anything whether its food or
not you should always go back first to the place of purchase to try to
get issues resolved.
If you cannot there, then write corporate.

I agree that this is a valid complaint. I personally would have said
something when it happened, but I guess some people are unwilling to
do that. I also understand that PFB sends along the writer's contact
information along with each letter, which does increase the chances
that someone will contact you.

But here's the thing. The easier you make it for someone to help you,
the more likely they are to do it. Think about it this way. Wouldn't
you be more likely to do a favor for an acquaintance if they were able
to tell you exactly what they needed and why? And wouldn't you be
more likely to find a good excuse not to or just offer token
assistance if they just said, "I have a problem and I need help,
but I don't want to go into any details."

By writing your letter the way you have, you have created several
extra steps for Pizza Hut. They may not completely ignore your letter
(thanks to PFB including your contact info), but they are far more
likely to just send you a gift card and leave it at that - likely the
effort needed to actually investigate the problem will result in them
not doing anything about the actual problem. And that's a shame,
because no one likes cold hard breadsticks!

You have a very valid complaint.
I would recommend that you call the location and speak with the
manager and try to get this resolved.

These letters are emailed to the corporate office, so they may not
bother to deal with issue that could be solved at the local level.

Next time pick it up yourself and eat it on the way home. KIDDING!

There! An apology.....feel better now?

There's a very good way to get the apology you want.

You call the store where you ordered from.

Writing a letter to the corporation... without even specifying which
location... is a recipe for you not getting the apology you're looking
for.