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Online Ordering in My Neighborhood! Or Maybe Not.
Posted Tue January 27, 2009 6:48 pm, by Amy J. written to Pizza Hut, Inc.
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How can I order online for delivery to my address?
This afternoon, some young men walked up our street in Methuen MA hanging Pizza Hut flyers on the front doors of all the houses. The flyer says that online ordered delivery is now available in our neighborhood and that we can go to pizzahut.com to place orders.
However, when I go to your website as instructed and type in my address, I get an error message that reads "We were not able to match a store for online ordering delivery service with the address provided."
I tried to contact you through your website, but your form for doing so appears to be incompatible with my browser.
Can anyone help?
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by Amy J. Posted Mon February 9, 2009 @ 11:44 AM
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nt
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by MayDay Posted Sat January 31, 2009 @ 9:30 AM
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This sounds like a real pain to do, I sometimes like to do business online instead of talking to a real person b/c I get tongue-tied for some reason and I look like a fool! Anyway, this reminds me when we were on vacation in Florida and people came in and stuck pizza coupons/flyers under all the doors in the hotel. (when we checked in, there were 4 right there on the floor!)
One flyer had all these specials and photos of all this italian food and nowhere on it was an address or phone number! It was pretty humorous!
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Try Dignorio, not delivery! Less Hassle
Good Day
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the maps some online places use are ancient....I live in Brick NJ, Not going to say WHAT road...but the maps have my home as being located in Osbornville, Mantoloking, among others. I get really confused when a customer service rep says...so this is going to (insert adress) in osbornville, NJ? *face palm*
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How did I know this letter was about Pizza Hut before I even looked at it? Because their online ordering sucks, that's why.
Our address is in their database, but it was taking me so long to input the order that finally I gave up and called them. The total call took three minutes.
I think Pizaa Hut has problems.
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Most of these places use a public utility database to obtain address information. If you are having a problem try inputting your address exactly as it appears on your phone or electric bill.
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Ms. H
by Donno Wed January 28, 2009 @ 3:22 PM
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Try calling them. I had the same problem with inputting my address, it couldn't find me, and I only live about 5 minutes from them. I also couldn't get any response through email on there site and I emailed them about 20 times before I gave up. My address had to be put in in a particular way to work. I called them and they told me how to put it in and online ordering has been working for the past year. I know I am lazy but I tip good.
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by Donno Posted Tue January 27, 2009 @ 6:57 PM
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That is the most complicated "Contact Us" form I have ever seen. It must require Flash or Java or something high brow, because it is what you would call "fetaure rich". It is also as slow as Moses, and overkill - this is Pizza Hut we are taking about. How about just a simple text box?
That's a shame. I hope they respond.
Here is an idea: try calling 1-800-948-8488 and see if you can speak with someone. Good luck.
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