HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Rude confrontation with a senior member of your management.
  2. Suggestion Box Update
  3. Regarding the Members of Planet Feedback
  4. REFUSED MILK SHAKE 50 MINUTES BEFORE CLOSING (CLEANING MACHINE)
  5. The Suggestion Box
  6. What Can You Do for Us as President, John McCain?
  7. Children not wanted at Kaufmann's
  8. Suggestion Box Update
  9. Kissing at the Chili's
  10. Return Policy Will Cost Target Millions
  11. My Son is Also a Customer, Barnes & Noble
  12. Movies at the Hilton
  13. Amazon.com sells pornography
  14. Beating Dead Horses! (no offense to any PETA supporters!!!!)
  15. 3 yr old injured
  16. The CDC is wrong....would you want my blood?
  17. Removal of Emily Gillete from Delta Flight 6160
  18. Safety placard shoved in my face
  19. Turned away on Christmas Day by Blockbuster
  20. Inconsiderate Wait Staff
  21. MERRY CHRISTMAS at Target is a dirty word!
  22. Refunding money if it can't be applied to a card then just hand me money
  23. BILL MAHER, FIRED
  24. David Letterman is Not a Gentleman!
  25. After more than 30 years shopping at Wal-Mart.....I'm done. Never again.




Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Regarding the Members of Planet Feedback

Posted Fri December 29, 2006 8:32 pm, by Adam W. written to Planet Feedback


I recently posted some letters on Planet Feedback. I used this site exactly the way it was intended. I posted my complaint and thought that would be the end of it.

Moments after I wrote the letter the members of your website jumped down my throat and took the side of a company who has put countless small businesses out of business and ruined American families.

I was willing to play along for a while but then I started reading other letters and realized that there is a group of people on your site who is going to take the side of the large corporation no matter what. They flamed my letter and called me names. They accused me of doing things I did not do. I have spent the past few days defending myself.

I can take the heat and really don't care what the trailer trash members of your site have to say about me. However, the have made this a very unfriendly environment and have discouraged myself and countless others from ever posting any kind of letter again.

For whatever reason, they are working against your site and completely undermining your mission statement. They have no respect for the site or the members who post here.

I am an advocate of freedom of speech but they have crossed the line with their bullying.

I would like to see moderators like other sites have. Some of the members have no business being here. They will evantually ruin everything Planet Feedback stands for.

Thank You


Reply



Log In/Create an account | 945 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by LizFS Posted Sun October 11, 2015 @ 1:10 AM

Unfortunately, there are people running around with nothing better to
do with their time than wander about the Internet causing trouble.
That people take the time - actually, that they have so much free time
that they can afford to spend it this way says more about the meager
lives they lead than it does about your letter or character.

No way would I bother defending myself to them. What possible
difference can their opinion of you make? You came here to write a
letter to a company about a problem you had. The letter is forwarded
and the only opinion that matters after that is theirs.

If it were me, I'd let the trolls fill their day doing their sad
little thing and I'd go do something more rewarding like hang out with
friends or family or cleaning the litter box. Don't let it bother you
:). Don't even read them. Make them invisible by refusing to even
read them.

Reply

by PepperElf Posted Tue May 6, 2014 @ 10:39 AM

wow. I've seen some old letters come back up but this is the first
time I've seen one that's over 7 years old.

dang. i take a vacation from PFB and there's what ... at least 3 old
letters on the top 25. hehe.

Reply


by L. Putnam Posted Mon September 17, 2007 @ 2:02 PM

Adam-
This is a long standing problem here. Years ago people responded with
helpful, useful comments. Not anymore. I have used PF since it
became available and I can't believe the way some people (you know who
you are) act here. You should feel sorry for them because they
obviously have NO LIFE outside of this board. From now on just don't
check the share letter box. It's not worth it. A few rotten apples
have spoiled this whole barrel. By the way PF is NOT the only
feedback site and there are even ones where people are still actually
pleasant. I won't mention them here, wouldn't want to give the pit
bulls any ideas.

Reply
by Angelic Princess:) Posted Mon September 17, 2007 @ 11:40 AM

Yea sorry im adding to this sad letter.. but I just wanted to ask
adam.. to WHAT company is your compliment letter to?

Reply

HUH? by Adam W Mon September 17, 2007 @ 1:33 PM

I can read that.. by Angelic Princess:) Mon September 17, 2007 @ 10:14 PM

Three of them! by Adam W Tue September 18, 2007 @ 3:30 PM

by Sunflower Sarah Posted Fri September 7, 2007 @ 2:41 PM

Wow, this is old.

Everyone has business being here. Including the people who make stupid
complaints.

Reply

Yes, but... by Skatergirl Sun September 16, 2007 @ 1:39 PM


true by Sunflower Sarah Mon September 17, 2007 @ 8:17 AM

Not my letters by Adam W Mon September 17, 2007 @ 1:35 PM

Because your complaint had no merit by Skatergirl Mon September 17, 2007 @ 10:59 PM

by Adam W Posted Wed September 5, 2007 @ 11:20 PM

Same old lame replies...........

Reply

the replies are lame.... by Skatergirl Thu September 6, 2007 @ 6:02 PM
by NICHOLAI Posted Wed September 5, 2007 @ 9:33 PM

Hmmm....Trailer Trash Members on here? You are calling yourself that
loser.

Reply

by ColoradoCOP Posted Tue September 4, 2007 @ 10:31 PM

No one forced you to write a complaint on planetfeedback. If you can't
handle it, then leave.

Reply


by SouthernBreeze Posted Tue September 4, 2007 @ 12:14 PM

First, I would like to apologize for jumping into this so late. My
schedule and recent injuries have prevented me from posting lately.

Before I was going to respond, I took the time to read everything you
posted as well as read most of the responses (or at least skim to get
the general idea). I did this because I was only familiar with your
True Credit letter and I had never responded to you before. I wanted
to make sure I understood the situation before adding my thoughts.

When we read letters like these online, we infer a tone based on
things like word choices, punucation, etc. Our inferences can be
wrong, but it's something we do almost instinctually. The two letters
that were the most controversial, this one and the one to True Credit,
both used word choices that really seemed quite abrasive. I mean this
respectfully, but if you set people on edge, the going to respond in
the same tone they initially read. Letters with a lighter tone, like
the one about the flowers for Mother's Day, we received much better.
Most people agreed with you and even commented it was a good letter.
Now other letters, like the cold meal due to a cashier not
understanding the gift card, did receive criticism, but it can be used
constructively.

Also, your responses sometimes read as being overly defensive. I know
that I feel I have to respond to everyone who responds to me. However,
try 'thanking' people for comments before responding. It starts you
out on a nice tone. If the person doesn't deserve a thank you, then
perhaps it's best not to respond.

When I first read this, my initial thought was that this letter wasn't
so much to help PFB to improve the site, but rather as a means for
telling other members how you felt. I could be entirely wrong (it
wouldn't be the first time), but that was just my initial reaction.

Thank you for taking the time to read my rather lengthy response.

Reply


Nice take by Andrew 1 Tue September 4, 2007 @ 3:20 PM

by MA Loper Posted Mon September 3, 2007 @ 10:13 PM

Thank you Adam for admitting to the community what an utter arse you
are and proving why not a word you say has any merit.

I think it is safe to say that you are now officially Public Troll #1

Reply
by Adam W Posted Sun September 2, 2007 @ 2:38 PM

Planetfeedback didn't bother to respond. This is probably the most
popular letter this site has ever seen. Mostly, because the truth
irritates people so much. The whole purpose of this site is to get
companies to offer better products/services. Yet, they chose to
ignore a complaint. It really says a lot about the people who are
running this site. They have used you all. They let you argue and
allowed me to say things that were simply inappropriate at times. Why
do they do it? $$$$$$$

They kept their hit count up. Let's face that's all anybody around
here really cares about. This letter kept you all coming back for
more. Suckers......

Reply


You expected a reply to a letter in which you call members of the community trailer trash? by donno Mon September 3, 2007 @ 11:43 AM

We've been over this already. by Adam W Mon September 3, 2007 @ 2:50 PM


Adam.... by LadyMac Mon September 3, 2007 @ 3:56 PM

Isn't the doing it publicly the point? by Adam W Mon September 3, 2007 @ 5:20 PM


I'm just saying.... by LadyMac Mon September 3, 2007 @ 6:02 PM


I didn't know some of your posts were deleted by donno Mon September 3, 2007 @ 10:55 PM


"This letter was up for quite some time before I called anyone trailer trash" by donno Mon September 3, 2007 @ 11:08 PM


Here's the saddest thing of all. by BellaSera Tue September 4, 2007 @ 10:56 AM

by Adam W Posted Wed August 29, 2007 @ 11:54 PM

The more time I spend on other forums I realize the people are hated
by many! I wonder how many letters are NOT shared because people know
they sill be subjected to the jackasses on this site.

Reply


You may be right. by Jeffrey Thu August 30, 2007 @ 11:21 AM

My last letter by Adam W Thu August 30, 2007 @ 12:10 PM


So, no... by Jeffrey Thu August 30, 2007 @ 1:16 PM

It doesn't matter how well I write by Adam W Thu August 30, 2007 @ 1:42 PM


My point... by Jeffrey Thu August 30, 2007 @ 7:04 PM

THIS letter was not intended to get a response. by Adam W Fri August 31, 2007 @ 9:15 AM


No, I didn't miss the point. by Jeffrey Fri August 31, 2007 @ 10:22 AM

I absoultely listen to what people say by Adam W Sat September 1, 2007 @ 5:40 PM


You can't be this foolish, can you? by Jeffrey Sun September 2, 2007 @ 8:30 PM

I like LadyMac. by Adam W Sun September 2, 2007 @ 10:05 PM

ummmmm then why by Angelic Princess:) Mon September 3, 2007 @ 11:13 AM
by Angelic Princess:) Posted Wed August 29, 2007 @ 10:36 PM

OK PEOPLE.. this letter is almost a year old. Let us make room for a
newer.. BETTER letter in the top 25! (Yea I know i'm not helping it
get off the list)

Reply
by Bytter Frycook Posted Wed August 29, 2007 @ 6:45 PM

I would like to tell you that you are posting your letter in
cyberspace on a forum where everyone has a chance to talk about it and
you. This is very risky business! And by replying to the people who
flamed you, you are stooping to that level, so you are no better. So
instead of just ignoring them, you egged them on. There are quite a
few people in the country who are disenchanted with small business
owners, and rightly so! I am sure there are some small businesses
that are very nice and low priced, and open late, and hire workers for
a fair living wage with benefits. Unfortunately, bullying IS free
speech. And by posting complaints on a world wide forum, you leave
yourself open to various slurs.

Reply


by donno Posted Wed August 29, 2007 @ 2:22 PM

Recently I posted a few letters describing the horrible experience I
had renting a car in France. It was a nightmare for all involved.

I was shocked that when I did the paperwork, all the monetary values
were labeled "Eur". Since I am lazy, I just assumed that meant
dollars. They described several attractive optional coverages, which
I assumed were included in the base price. I'm not some stupid
tourist, so I accepted them!

Imagine my horror when I was presented with a bill that was way more
than what I planned to spend. Back to my letters. People here were
merciless in pointing out how I did the wrong thing. They said things
like "didn't you know the exchange rate?" What does that mean - these
are dollars, LOL. Get real. Then, they said I should have asked what
the optional coverages cost before agreeing to take them. Didn't you
hear me? They were included. Duh. People here should travel for
themselves to France and see what it is like before acting "all that"
here on PFB.

Bullying like this is unacceptable. These people are ruining my faith
that the rental company will DO THE RIGHT THING. They are beginning
to make me realize I did something wrong, and I'll fight that even if
I have to write a letter every week.

Reply


The main reason by myswtghst Mon September 17, 2007 @ 10:40 PM
by Lima Posted Sun August 26, 2007 @ 10:25 AM

As a first time user of planterfeedback.com a few days ago, I can say
I had the opposite experience! The members were helpful, insightful
and polite. Even better, I got a response from the company I wrote the
letter to within days.

Reply

Give it a little more time! n/t by Adam W Sun August 26, 2007 @ 3:05 PM


Only difference being by MA Loper Wed August 29, 2007 @ 9:12 AM


Other difference by BellaSera Wed August 29, 2007 @ 1:41 PM


At least he didn't call us trailor trash ;) by donno Wed August 29, 2007 @ 1:47 PM

Putting words in my mouth again by Adam W Sun September 2, 2007 @ 2:18 PM


I notice you didn't dispute calling people trailer trash or bitter housewives. by BellaSera Tue September 4, 2007 @ 10:59 AM

That's because I said it!! by Adam W Wed September 5, 2007 @ 12:19 PM
by Adam W Posted Mon August 20, 2007 @ 11:21 PM

I missed you!

Reply


Congratulations! by Andrew 1 Sun August 26, 2007 @ 5:00 PM


How about Adam's latest letter? by donno Wed August 29, 2007 @ 2:02 PM

I've never asked for anything!!!! by Adam W Sun September 2, 2007 @ 2:30 PM


Donno, if you're an example to follow... by Andrew 1 Tue September 4, 2007 @ 3:18 PM

I've never scammed anyone by Adam W Wed September 5, 2007 @ 11:19 PM

by Erin Meeker Posted Mon July 16, 2007 @ 10:47 PM

I completely agree with your statments! This site is designed to allow
people to report good and bad occurances. While people are free to
opinions, there isn't a need to flame someone over an experiance they
had.

I just responded to a user who responded to my letter, they asked why
I didn't just talk to the manager to save time? Well you see, that's
what this site is about! A place to come and vent or compliment when
needed.

While my instance is not nearly as bad as yours, I do feel that
moderators could help in situations where posters are attacked.

Reply
by Paula Posted Mon July 16, 2007 @ 4:21 PM

I thought I was the only one who noticed how harsh and rude some
people on here can be.

Reply


I Agree by William H. Mon July 16, 2007 @ 4:29 PM

sniffle... by Mike Z. Mon July 16, 2007 @ 5:57 PM

by MA Loper Posted Mon July 16, 2007 @ 12:05 PM

That every time we get a honked off OP, this letter mysteriously
resurfaces? Is there some pop up that appears and says "If you have
been insulted, abused, told no or otherwise offended by the commenters
here on PFB [click here]?"

I'm sure it has never occurred to any of these OP's that if there are
a large number of people telling you that your complaint is way off
base, maybe, just maybe, you were the one in the wrong.

I know I comment on letters all the time that are VERY well written
(even complaints), but when you get people like our friend who is
proud of himself for acting like a raving lunatic in the Cellular
store and chasing off customers, do you really think that someone
shouldn't tell that guy that he's lost his mind and has jumped off the
deep end?

If you are trying to use PFB merely as a griping board to spout off
about your bad luck and problems that you mostly caused yourself or to
rant about your alleged mistreatement at the hands of evil corporate
America, and you don't show a shred of personal responsibility or an
ounce of common sense, then please don't whine that people are
mistreating you by telling you that your complaint quite plainly
sucks.

Reply


Don't you think its nice by Somebody! Mon July 16, 2007 @ 6:12 PM


You're a champion! by Andrew 1 Sat August 25, 2007 @ 4:19 PM


You aren't suggesting that MA lives in a trailer, are you? by donno Wed August 29, 2007 @ 2:07 PM


And you're a moron by MA Loper Wed August 29, 2007 @ 2:15 PM

by jjawsmith Posted Wed July 4, 2007 @ 3:25 PM

I am so sorry you experienced the attack of immature people with
little else to do.
I recently posted my first complaint. It was fairly minor about what
we felt was an unfair Early Termination fee being assessed when
leaving TDS.
Within minutes, 3 different people replied saying I should just pay it
to avoid going to small claims court. One sited chapter and verse from
TDS materials that support this type of fee, whether agreed to or
hidden in the fine print.
I might have expected this type of response from the company but not
from other consumers. Perhaps major companies actually have people
that monitor this type of site and offer discouraging comments on the
company's behalf. Or maybe they are just people with too much time on
their hands.
I was truly delighted when I received an email from TDS stating that
the fee is actually valid but as a courtesy of our many years of
service, the $40.00 termination fee was being waived.
The system does work and perhaps someday the negative people will
realize that you're only going to reap what you sow.
Don't be discouraged. If you/we stop complaining and demanding what is
right, people will do and say what ever they want.
A.Smith

Reply


Again.. by Harleycat Mon July 9, 2007 @ 8:50 AM


Ditto Harleycat by Queen Green Mon August 20, 2007 @ 8:09 PM

"rights" by Mon July 9, 2007 @ 10:25 AM

It's always the customers fault by April Smith Tue July 10, 2007 @ 3:54 PM


Just because we post suggestions by myswtghst Mon July 16, 2007 @ 11:32 PM


The problem is many folks think being judgemental, rude and abusive is "just stating an opinion" by MA Loper Thu July 19, 2007 @ 1:00 PM


The problem is... by Andrew 1 Sun August 26, 2007 @ 4:51 PM

by Rubbertoe (.com) Posted Sun June 17, 2007 @ 1:12 PM

Meh... it's one of those "if you can't take the heat..." deals.
I've posted a handful of letters in my years on here, and many of them
were met with at least one or two critical replies. Ya know what...
so what? :-)

My most recent one was a complaint about the lack of live cashiers at
night at Krogers, and I took some heat from several people. I made
some replies, tried to explain my opinions a little further, and if it
didn't work - oh well... and actually, the folks that seem to get so
bent out of shape about something I wrote... well, they just amuse
me. :-)

It seems funny to me that my opinion on something can get someone I
don't even know, probably hundreds of miles away from me, so worked up
that they have to go on a reply rant.

You'll generally get some people that will agree with you, if your
letter is at least somewhat reasonable, but of course you are going to
get the people that don't. My advice - reply and clarify your
position if you want, but if not - just forget it. The letter still
gets to the company you wanted, and that's what you are really after,
right?

Reply

good points by Sun June 17, 2007 @ 5:06 PM

by D B Posted Sat June 9, 2007 @ 2:47 PM

Hi Adam,

I'm new to site and recently posted a letter, too. I took a lot of
heat for my comments, but considered the points everyone made
objectively (and ignored those that were purposely trying to be mean
just to get a laugh from others).

When you post things publicly on a Web site for others to respond to,
more often than not, people will respond differently and sometimes,
more rudely than they would in person due to the anonymity of the
Internet.

Despite my initial experience, I think PlanetFeedback is a great venue
for people with gripes and hope that you don't let others ruin it for
you.

Good luck with your letters of complaint.

-DB

Reply

I like it by Sat June 9, 2007 @ 7:20 PM


Silly little digs by Andrew 1 Sun June 10, 2007 @ 12:22 PM

agreed by Sun June 10, 2007 @ 2:26 PM
by Posted Sat June 2, 2007 @ 1:47 PM

.....

Reply
by Adam W Posted Wed May 30, 2007 @ 7:25 PM

currently at #22......you will be missed.....*sigh*

Reply


...not. (n/t) by Aimeyir, the Rant Queen Thu May 31, 2007 @ 12:07 AM

yet..... by Adam W Thu May 31, 2007 @ 3:20 PM

lol by Thu May 31, 2007 @ 7:16 PM


yup. by Aimeyir, the Rant Queen Fri June 1, 2007 @ 12:08 AM

but you're still here posting on it! n/t by Adam W Fri June 1, 2007 @ 8:20 AM

duh by Sat June 2, 2007 @ 5:47 PM

by Jane Doe Posted Tue May 29, 2007 @ 7:25 PM

I was just about to agree with you, right up until you used the term
"trailer trash". You're on your own now, pal.

P.S. Using a nasty classist slur in one breath, then, in the other,
whining about what big mean bullies you think others are? Ironic lulz
abound.

Reply


agreed. by J.Kristin Mon June 11, 2007 @ 12:53 AM
by Posted Tue May 29, 2007 @ 10:43 AM

OK, so I read many, many, many posts by the 'regulars' here
complaining and attacking people for 'gimme grabs'.

Recently, a letter was posted titled "bad Service at the 99". The
poster was complaining about what was a human error, but annoyed him
enough to decide not eat there again.

He tookthe time to explain in detail why he was annoyed, leaving out
the usual histrionics. Didn't ask for a single thing.

Only to be accused ny a 'regular' of making a "veiled request for a
freebee'.

So, am I to surmise that this, and other, regualrs here think no
letter should ever be written just to say you are annoyed and why? If
so, what is the point of this board???

Reply


The difference by Aimeyir, the Rant Queen Tue May 29, 2007 @ 10:58 AM

I agree by Tue May 29, 2007 @ 11:02 AM

I'm thinking... by Angelic Princess:) Tue May 29, 2007 @ 1:28 PM


Something to be considered... by Andre Wed May 30, 2007 @ 1:59 AM

Something else to be considered.... by Adam W Wed May 30, 2007 @ 8:16 AM

Adam by Wed May 30, 2007 @ 9:14 AM


His Target Coupon Letter.. by Harleycat Wed May 30, 2007 @ 4:32 PM


Wed was Tue yesterday but is by - Leanne- Wed May 30, 2007 @ 6:02 PM

Harleycat, I'm not happy with the Target response by Adam W Sun June 3, 2007 @ 5:40 AM


I always wonder by Somebody! Thu May 31, 2007 @ 9:54 AM


I don't know why you would say that.. by Harleycat Fri June 1, 2007 @ 10:33 AM


Why would I say that? by Somebody! Sun June 3, 2007 @ 1:13 AM

I agree by Fri June 1, 2007 @ 5:44 PM


I guess you didn't read my response.. by Harleycat Sat June 2, 2007 @ 2:03 PM

I wish you wouldn't accuse me. by Adam W Sun June 3, 2007 @ 5:37 AM

I personally.. by Angelic Princess:) Tue June 19, 2007 @ 5:01 PM

by Aimeyir, the Rant Queen Posted Wed May 23, 2007 @ 11:42 AM

WARNING! Possible rant ahead

OK, I'm sick and tired of reading a lot of the verbal tactics that
have been used on here as of late. Therefore, I am going to make some
clarifications here, as well as my own time-tested opinions.
I am NOT, nor have I EVER been a corporate terrorist. I work making
sandwiches, not attacking people to defend my "employer". Heck, check
out my message history! If I worked for every company that I have
"defended", then I am employed by just about everyone! Wow! Hope I'm
getting rich, I'm going to need that kind of money to pay for my
nursing school. Truth is, the old "you're just defending the
companies because you work for them!" is a tactic used by people who
have gotten no satisfaction from a posted complaint for whatever
reason and have had the same letter verbally attacked, and cannot see
that perhaps it was because their complaint was unfounded, or they
made excessive freebie grabs, or written a letter that was vague,
confusing, or hard to read.
What I AM, however, is a consumer that was raised with the homespun
ethics and morals of the hard-working European immigrant farmers that
settled in the Midwest, and believed that hard work is the key to
getting the things you want and need, to never take more than you need
or give, and to be human enough to accept that mistakes happen. What
I also am, is a person who has been in that same situation of the
person behind the counter, whether it be employee, manager, or
customer service representative. Many a day I have been close to
tears and mental exhaustion dealing with people like some of these
OP's whose abhorrent behavior and excessive demands have served to
make my days horrible, and make me hate my job. My purpose,
therefore, is to enlighten, educate, and teach empathy. Have any of
you stopped to think how that other person may feel? How many of you
like to be yelled at, berated, insulted, and humiliated? Not too
many, by some of the responses on this site. It's especially
frustrating if the abuse is unwarranted.
Now, before you go and say, "You did the same thing too." Yes, I am
quite aware that I am equally responsible for some of the things I
mentioned above. However, in recognizing that, I am taking steps to
correct it. For example, I am making a conscious effort to eliminate
the spelling and grammar criticisms altogether, after having my own
posts criticizing spelling and grammar corrected for the very same
thing. If I feel I need to make a comment on the letter structure, it
will be a more generic comment.
I am also attempting to add more helpful suggestions in dealing with
certain problems, instead of always being critical. This is more of
an effort towards helpfulness than always criticizing, ranting, etc.
My goal here is to bring a little more positivity towards the overall
site. Who knows, perhaps someone will see one of my suggestions and
think, "Hey, that's a great idea! I'll try that!" Therefore, I have
made one person's life a little better or easier.
I'm also attempting to ask questions for clarification. After all,
very few OP's will add all of the relevant facts, and there may be
things that are missed. It's hard to make an accurate judgment call
if you don't know everything involved. My hope is that the OP will
respond and answer my questions. It doesn't usually happen, but one
can only hope.
What I will try NOT to do, though, is resort to petty name-calling. I
don't know any of you personally on this site. I don't know what you
do with your spare time; therefore it is not within my ability to make
personal judgment calls. I may make comments on someone's actions
(i.e. "that sounds kind of lazy") rather than to them personally (i.e.
"you are lazy"). What I will not do is call someone something I would
have no personal knowledge of.
What I will continue to do is call out those who have made their
letters just so outright outrageous that it has to be either a joke or
(heaven forbid) someone who thinks their letter is legit, when it
defies all common sense. I'm not doing it because I get some kind of
perverse pleasure bashing complete strangers on the Internet, but
rather simply because it's people like these that make my job and the
jobs of those like me absolutely miserable, and that is a condition I
am trying to avoid.
With a lot of that said, I'm going to add some more helpful hints
here:
This is a business letter. Treat it as such. This letter is being
addressed to the customer service person in the company you are
sending it to. If you want your complaint duly noted and acted upon,
and not summarily dismissed, then it should look professional and
legible. Act as if it is your resume, and you are looking for a job
there. With that said, write your letters first in a word processor
program. This not only checks for spelling and grammar errors, but
eliminates the problem of "I took to long to write it and it didn't
post, erasing all my work!" The problem when that occurs is people
get frustrated. Their first letter may have been well-written, full
of facts and quite professional. Now that they are frustrated, it's
short, omitting facts, and may have a sour undertone to it. Going
along that line, don't write a complaint while you are still angry.
Anger can cloud your judgment, and make you forget relevant issues, as
well as adding an angry undertone to your letter, which will not be
received well by the person reading it. Using a word processor
program to write a draft also gives you an easier time of going back,
re-reading, and making any changes needed to get your point across
sufficiently.
Take the proper steps before resorting to PFB. If you have an issue
at a physical location, your first step should be to address it with
the employee you had the issue with. Most people do not realize they
did the wrong thing, and just saying something might fix the problem
right then and there, with little fuss. If that is not done to your
satisfaction, your next step should be to go to the manager. If the
employee cannot or will not fix the situation, it is a good
probability that the manager can. The manager at the location there
has the most clout and pull to be able to actually do something at
that very moment. They can also fix the possible situation so that
hopefully it won't happen again. A manager cannot fix a problem unless
they are aware of it. They can talk to the disgruntled customer, ask
relevant questions, find out the info they need to know and dispense
recompense immediately. They can discipline the errant employee or
dispatch someone to fix the broken thing, whatever the problem may be.
Hearing complaints second-hand lessens the power the manager has over
that situation. They don't know for certain what happened, as very few
customers include all the necessary details and information the
manager may need. They aren't given the option or ability to observe
the problem first-hand and take the correct course of action. If
neither of these outcomes is satisfactory, then it is time to go to
PFB and the corporate HQ. Compose your letter with the hints I have
given above, and make sure the previous attempts have also been
documented. This will assure that your issue is handled with in a
timely and hopefully satisfactory manner.
Have a "WWJD" moment. (or whatever belief system you have that
applies). Stop to think about your complaint and/or post. Ask
yourself questions.
"Is this a legitimate complaint? Was whatever occurred something done
and possibly could have been avoided by the company? Am what I am
asking for as compensation reasonable and equal to what I have lost?
"Was what I perceived to be true actually true, or could I have been
wrong?" There are so many margins for error in situations like this.
Many of the rants that you will see on PFB can be avoided by asking
yourself these questions.
Take what is said with a grain of salt. As I have said before, we are
all humans, therefore we err. We have bad days, and these bad days
can cloud our judgment. If we let personal attacks sway us, then we
are stooping to the level of those we are angry at. Words are just
that; words. They cannot wound you; they cannot make your life
miserable for all eternity. Learn to accept that not everyone is
perfect. In that as well, take criticism as constructive and not
destructive. Who knows? Somewhere in that rant there may be a valid
point or two. It does you much better in the long run than just
knee-jerk defense.

With that said, can we let this thread die? It's worn out it's
welcome by now. =)

Reply


Amen by elaniii Thu May 24, 2007 @ 1:50 AM

by Adam W Posted Mon May 21, 2007 @ 10:47 PM

I can only laugh at this!!!

http://www.debt-consolidation-credit-repair-service.com/forums/showthr
ead.php?t=268109

Reply


You point out a thread of ONE person! by MA Loper Tue May 22, 2007 @ 10:12 AM


My vote by elaniii Tue May 22, 2007 @ 12:59 PM

fake by Tue May 29, 2007 @ 10:51 AM

by Jody Willi Posted Sat May 19, 2007 @ 11:34 PM

AMEN- get some mods on here already! It's ridiculous. If I want to
be bullied, I'd go back to frickin high school!

Alot of the people on here need to get a life it seems besides
bullying those that are trying to make life easier for the rest of
us!

Reply


Vote count by elaniii Sun May 20, 2007 @ 3:55 AM

they tried mods... by Skatergirl Tue May 29, 2007 @ 7:48 PM

It's funny by Adam W Sun June 3, 2007 @ 1:51 PM

true.. by Skatergirl Mon June 11, 2007 @ 11:31 PM

I agree by lostfan Sat June 30, 2007 @ 7:22 PM
by Jean Bedford Posted Fri May 18, 2007 @ 7:44 PM

The exact same thing happened to me and so I no longer read any
replies to complaints I've make. In fact, from here on I will not
share my letters.

Reply

agreed by Tue May 29, 2007 @ 10:48 AM

by salttram Posted Fri May 18, 2007 @ 1:09 PM

I feel your pain. The same thing happened to me last year. I
definitely got the feeling that if I had posted a complaint against
the Third Reich for murdering my grandfather in the gas chambers, that
there would have been a significant number of Planet Feedback
community members that would have defended the Nazis, and that there
must have been something my grandfather did to deserve it.

However, there are also a lot of ridiculous complaints on this site.
In the future, if I were you, I would just assume that there is, at
any one time, a cadre of cackling PF busybodies out there with their
fingers poised over their keyboards, just waiting to willingly
misinterpret what you have just written.

Reply

by elaniii Posted Fri May 18, 2007 @ 7:37 AM

Can we have a vote count please? Scroll down through these seven
hundred something comments, and let's see how many people voted for
toning down the criticism of OP's, and how many feel it is justified.
Only one vote per person, folks. Except, perhaps, for the founder of
this site. His voice should count for two votes, at least.
I scrolled through, and noted one interesting point. Most of those
who favor reaming the OP's are daily comment posters, and most of
those who see excessive brutality are people we never hear from, many
of them former OP's.


Reply
by Anya Posted Wed May 16, 2007 @ 11:43 AM

This is interesting. I am new to this site, and I posted a letter
that I was sending to Valvoline. I saw the same behavior you are
writing about and commented on it in a couple of my responses.

After the responses I received, I decided that I would not post any
more of my own letters to companies publicly on this site. The first
few responses I received upset me a LOT...then I read some of the
shared letters and realized that most of the letters had this type of
response.

After that, I didn't even bother to read some of the responses because
I was pretty sure they were going to be snotty and full of personal
insults.

Seeing this letter just reinforces the conclusion I came up with
almost immediately.

If I had read some of the shared letters BEFORE I wrote my own letter,
I probably would not have posted publicly to begin with.

Oh well, lesson learned.

*Puts on helmet, bullet proof vest, and climbs into a bomb shelter*

Ok, I'm ready...let the assault begin! :-P


Reply


Another poster who doesn't like critical analysis by donno Wed May 16, 2007 @ 2:09 PM

Just because you don't agree with what someone is upset about by Anya Wed May 16, 2007 @ 2:39 PM

hmmm... by Mike Z. Wed May 16, 2007 @ 3:33 PM


Donno the Drug User by elaniii Thu May 17, 2007 @ 4:16 PM

oh yeah, that's real mature by Skatergirl Thu May 17, 2007 @ 11:11 PM


You mean you didn't see.. by elaniii Fri May 18, 2007 @ 7:24 AM

get a hobby by Skatergirl Fri May 18, 2007 @ 8:36 PM


You are... (a) by elaniii Sat May 19, 2007 @ 2:15 AM

by Mike Z. Posted Tue May 15, 2007 @ 11:47 AM

Can't we all just get along?

Reply
by April Smith Posted Mon May 14, 2007 @ 1:52 PM

Complaint: "I was walking into Walmart the other day and out of
nowhere a manager knocked me upside the head with a baseball bat and
told me to leave so I did".

Planetfeedback poster: "Then you need to shop somewhere else! Walmart
has a right to ask anyone it wants to leave. You should read their
policy before entering that store!"

Reply

tehehe you're so clever... by Mike Z. Mon May 14, 2007 @ 3:40 PM

I think all I really want by April Smith Mon May 14, 2007 @ 6:36 PM
by April Smith Posted Mon May 14, 2007 @ 1:45 PM

Oh yeah, we also need to get rid of the ones that relentlessly say
"shop somewhere else". Again, what is the point of this site if you
are just going to tell everyone to shop somewhere else? You couldn't
really complain about anything then, right? But I guess that is what
they are trying to make happen. No complaints! Ok, hit me where it
hurts!!!

Reply

Quick education... by dawniedawn67 Mon May 14, 2007 @ 3:26 PM


Because she was told NO by MA Loper Mon May 14, 2007 @ 3:31 PM

Thanks hun by April Smith Mon May 14, 2007 @ 6:26 PM

What do you care by April Smith Mon May 14, 2007 @ 6:25 PM

Not a first line of communication by Banrion Mon May 14, 2007 @ 7:21 PM

Not a first line of communication by April Smith Mon May 14, 2007 @ 10:45 PM

Since you want to make this personal. by Banrion Tue May 15, 2007 @ 8:33 AM

How wrong you are little man by April Smith Tue May 15, 2007 @ 9:00 AM


It's not valid if you continue to accept the situation by SiouxFan Fri May 18, 2007 @ 8:33 PM


Managers Are Not A Waste of Time by Harleycat Tue May 15, 2007 @ 2:18 PM


The first line of communication by pokervixxen Tue May 15, 2007 @ 8:45 PM


Who is "we"? by mary jo Tue May 15, 2007 @ 11:19 AM

Who is "we"? by April Smith Tue May 15, 2007 @ 2:38 PM

by April Smith Posted Mon May 14, 2007 @ 1:43 PM

Damn fine letter honey. The point is, people do not want to write
complaint letters because this group of people will go to the ends of
the earth, twisting things around to make EVERYTHING the consumers
fault. It almost never fails. I sometimes wonder if they work for
these companies! Yes, you have a right to your opinion, but if people
do not feel comfortable posting their complaints here, then what is
the point of planet feedback? Ok, let the attacks begin!!!!

Reply
by pcw Posted Mon May 14, 2007 @ 9:40 AM

I have used Planet feedback a few times when I didn't feel speaking to
someone locally would solve the problem (usually when something
involves a decision by a large corporation as opposed to something
that happened in a local branch). I've found it interesting that it
seems I either receive a reply from the company with a resolution or
at least an explanation or I am attacked (almost at a personal level)
in replies on this website and hear nothing from the company regarding
my complaint. I have to wonder if the attacks are posts from
"employees" of the corporation or if the corporation monitors the
replies and decides which ones should be answered. If it is the
latter, I realize some complaints may be unfounded; however don't you
have enough command of the English language and compassion to explain
where the person is wrong without insulting them? The complaint is
written because something is bothering a person and insulting them
will will not help solve the problem, whether the problem lies with
the person or the corporation. Let's try to be constructive here.

Reply


Paula, by MA Loper Mon May 14, 2007 @ 11:45 AM


Paula, by MA Loper Mon May 14, 2007 @ 11:45 AM


GRR! Stupid enter key! by MA Loper Mon May 14, 2007 @ 12:06 PM


That's fine if... by elaniii Tue May 15, 2007 @ 11:04 AM


Oh God, not THIS again! by MA Loper Thu May 17, 2007 @ 3:50 PM


For the record... by elaniii Thu May 17, 2007 @ 4:50 PM


There is an attack... by The New and Improved Brenda Wed May 16, 2007 @ 12:21 PM

by hobo Posted Tue May 8, 2007 @ 1:45 PM

I have a complaint about Planet Feedback.
Funny thing is when you go to send in a complaint about this site by
writing a letter it shows Planet Feedback is not listed in their
files. lol
So I used this message to voice my concern.

I had someone state in a reply to one of my letter's that they will no
longer into my posts until I open my profile.

I've made two attempts at this.
After spending a half an hour on my first attempt I decided to try
again at a later date, figuring the fault may be on my part.

The second attempt which I know I spent an hour on also went without
success.

On both attempts when I hit the "Submit" section I'm told "User Name"
is unvailable, change the requested user name.
Now I used my "User Name" and "Password" to go into my profile section
so why must I change my user name?

That is only the begining. I figure what the heck I'll just alter my
"User Name" and explain it to people if they must know why.

After altering (change) my user name I hit the "Submit" key once
again.
What happened next really ticked me off.
It now tells me to click on something else to have my "Password" sent
to me.
Come on, I used both User Name and Password to get to where I was, why
do I have to make changes and have my password sent to me?

Well I went ahead with it's command to have my password sent to me.
Now what happens is really a set back.
It returns to another page and all that I've spent my time on is
lost.

I wouldn't think I was doing anything wrong to have all I've put into
my profile erased just to have to start over, have I ?

Anyway, for those who need to see my profile, forget it for now until
Planet Feedback works this bug out, or corrects me in my skills when
logged onto their site.

Hobo
(maybe soon to become Lil'Hobo

Reply


I see you worked it out by rxgirl --open your profile or I'm not listening :) Thu May 10, 2007 @ 8:33 PM


Yes, I did by hobo Sat May 12, 2007 @ 11:04 AM


I am glad!! by rxgirl --open your profile or I'm not listening :) Sun May 13, 2007 @ 9:23 PM


Internet safety by pokervixxen Tue May 15, 2007 @ 8:57 PM


by hobo Posted Mon May 7, 2007 @ 3:34 PM

It's a shame people are not directed to the "Shared Letters" prior to
writing in their complaint.
Not many would after reading how other's are treated for doing so.

The worse part of it is when people write in replies that do not deal
with the complaint itself, they look for other reason's to go off on
you.

I'll bet if someone wrote in a letter describing themself as being
treated unfairly by an Airline I would expect to see replies something
like this.
"So, the pilot died of a heart attack and you just happen to take it
upon yourself to try and fly that big plane even though you do have a
pilot's license or have ever been trained in one. But because you
broke your leg in the crash that you caused on the runway in an
inexperienced attempt to bring the plane down you now expect this
airline to cover your medical."

Get what I mean, people will twist things around without addressing
the real issue.
Don't get me wrong on this as I've seen some very deserving letters
which warrant questioning the reason for the complaint.

It doesn't have to go on forever either. After numerous attempts at
explaining myself and begging people to address the complaint only,
people still went on the attack without acknowledging I was at least
right in my cheif complaint.
After no longer wishing to deal with it I apologized more than once
but more people continued to write in about my being wrong in
statements I said in follow up posts. It was a no win no matter what.

If future authors of complaints would read the replies to other posts
first it would cut down on the amount of complaints sent in to PFB by
a large amount.
This place may even have to change their format to that of where a
business could get a fair shake from consumers.

Reply


Hobo, you've seen it for... by elaniii Sun May 13, 2007 @ 1:54 PM
by Adam W Posted Tue May 1, 2007 @ 10:50 PM

I haven't been here in a while. I can't believe people are still
responding to this letter! It's time to move on folks.

Reply

by erin bellanca Posted Thu April 19, 2007 @ 8:49 PM

"ruin everything planet feedback stands for?"

this was posted 6 months ago and since then this website has done
nothing but gained more popularity. nice try though.

Reply


you might change that to... by elaniii Sat April 28, 2007 @ 5:21 AM


you're obsessed by Official Resident of The Netherlands ! Sat April 28, 2007 @ 11:12 AM


and you? by elaniii Sat April 28, 2007 @ 4:00 PM


Nope by Almost Koninginnedag ! Sat April 28, 2007 @ 5:53 PM


Whining by elaniii Sun April 29, 2007 @ 6:58 AM


So once again by calm Sun April 29, 2007 @ 10:39 AM


If I'm right... by elaniii Mon April 30, 2007 @ 2:20 AM


Not three weeks ago ... by calm Sat April 28, 2007 @ 5:31 PM


Numbers by elaniii Sun April 29, 2007 @ 6:55 AM


Of course not. by calm Sun April 29, 2007 @ 7:46 AM


good point by elaniii Mon April 30, 2007 @ 2:15 AM


The quality of people reading this (and commenting) is questionable by MA Loper Mon April 30, 2007 @ 11:15 AM


It could be me... by elaniii Mon April 30, 2007 @ 3:00 PM


There's a HUGE difference by MA Loper Wed May 2, 2007 @ 10:44 AM


You have a point... by elaniii Wed May 2, 2007 @ 1:49 PM

by Lou Lou Posted Tue April 17, 2007 @ 3:11 PM

I couldn't agree more. This site has become the myspace of the
grown-up (er, maybe?) community. I must admit, I take guilty pleasure
in it as well during lunch breaks or boring classes.
However, I reacently read a very alarming complaint about a power
company that was very likely unlawfully merging a woman's account with
her live-in boyfriend's account. Apparently, he was past due on the
account he had independently before they moved in together.
The first comment was, "You need a new boyfriend."
How utterly helpful and mature. .
This website used to be amazing at gaining the attention of the
corporate community.
However, with comments like that it has become comprable to all the
other silly blogs out there.

Reply
by marylou wursten Posted Tue April 17, 2007 @ 6:03 AM

This was extremely unfair. As we just have 15 min to write our
letters its impossible to tell all the details. If major companies
are doing things that are shady they need to be reprimined. Big
companies should know better & for others to takie their side is a bit
ridduclous because I am sure others have been hurt by this same
company. Members of planetfeedback should be more sensitive & not so
critical. After all what goes around comes around

Reply

English please... by Mike Z. Tue April 17, 2007 @ 10:19 AM


15 minutes??? by MA Loper Tue April 17, 2007 @ 10:33 AM

Being respectful of others, regardless... by Marroc Sun April 22, 2007 @ 8:07 AM

i disagree... by Skatergirl Sun April 22, 2007 @ 9:01 PM

Best comment ever.. by Mike Z. Mon April 23, 2007 @ 5:38 PM


'Cept... by elaniii Thu April 26, 2007 @ 2:49 AM

who the hell are you.... by Skatergirl Thu April 26, 2007 @ 9:23 PM


you mean, by elaniii Thu April 26, 2007 @ 10:52 PM


Hard to tell.. by elaniii Thu April 26, 2007 @ 11:35 PM

why were they not legit answers? by Skatergirl Fri April 27, 2007 @ 1:05 AM


Would you like... by elaniii Sat April 28, 2007 @ 3:46 AM

yeah... by Twinkle Toes (is back!) Sat April 28, 2007 @ 10:01 AM


You did... by elaniii Sat April 28, 2007 @ 4:02 PM


but by elaniii Sat April 28, 2007 @ 4:17 PM


How can you say by MA Loper Mon April 23, 2007 @ 11:32 AM


But... by elaniii Thu April 26, 2007 @ 11:18 PM


There is a difference by myswtghst Mon July 2, 2007 @ 11:25 PM

by lj Posted Sat April 14, 2007 @ 7:03 PM

Yes, I agree. People in general are rude, whether it be on these
boards or in person. These boards give people the chance to really
tell someone how stupid or petty they are being!

Reply


by elaniii Posted Sun April 8, 2007 @ 12:52 AM

This letter is being read more than any other. That should tell you
something, that it is examining an issue of critical importance. The
most frequent commenters here are not making their comments for any
other reason than to be heard, perhaps because no one listens to them
anywhere else. Frustration is apparent in what they say, and as the
founder of this place has expressed, their often insulting comments
are taking the site down. There are chat rooms everywhere, but it's
sad to see a potentially productive site becoming one of them. That's
what happens when a few whiners make what could have been great into
their own private playground.

Reply

by NK Posted Sat April 7, 2007 @ 8:40 AM

I have been on this site briefly but have been surprised by the tone
that some responders take. The assumptions made and derogatory
comments weren't something I expected. That's fine, if that's what
they want to do but I do think it detracts from the site and it's
purpose.

Reply

My thoughts exactly! by jannieb Thu May 17, 2007 @ 1:46 PM
by Karen Fritts Posted Thu April 5, 2007 @ 9:11 PM

I am sorry that people have to be so mean and petty. This site has
helped me several times in the past. I would feel terrible too.

Reply

by Inam Posted Wed April 4, 2007 @ 8:51 PM

I just noticed this also. But then I read on the site that when we
share people can "critique" our letters. Some of the advice given is
very helpful but there are a few who just like to stir the pot.
You take the good with the bad and go on ...

Reply
by Solarkid Posted Mon March 19, 2007 @ 7:55 PM

The major companies have people now watching this site and going after
people. I had the same issue when I complained about Wal-Mart. I spoke
to a friend of mine that works for Wal-Mart and she said Wal-Mart
employees people to do this so people will stop. Don't give up,
because your remarks do make a difference no matter what anyone says.

Good Luck!

Reply


Uh, by SiouxFan Tue March 20, 2007 @ 11:58 PM


Same here... by Aimeyir Thu March 29, 2007 @ 4:50 PM

by Arienti Posted Wed March 14, 2007 @ 4:48 PM

1. This is a public forum based online and registered in the USA.
Freedom of speech is a promised right as a US citizen, and is almost
limitless. The only thing we cannot do is threaten the President's
life or the life of another government official.

2. If you don't wish to have other users comment on what you write,
don't make your letters here public. If they're not shared, other
users will never find them.

3. If you understood the above two items in the first place, I
wouldn't be posting this reply. I find it hard to believe that you're
oblivious of what I've stated.

Reply

We've been over this so many times. by Adam W Thu March 15, 2007 @ 9:52 AM

beating a dead horse by Skatergirl Thu March 15, 2007 @ 9:57 PM

The original letter was a legitmate complaint by Adam W Fri March 16, 2007 @ 9:22 AM

Not this one by Skatergirl Fri March 16, 2007 @ 9:12 PM

That's not what the letter was about. by Adam W Sat March 17, 2007 @ 12:22 PM

so what? by Skatergirl Sat March 17, 2007 @ 12:51 PM

Maybe you need to take a good look. by Adam W Sun March 18, 2007 @ 7:40 PM


I didn't realize I was unpleasent... by myswtghst Sun April 15, 2007 @ 10:36 PM


First Amendment. by calm Fri March 16, 2007 @ 9:52 PM

I never said that by Adam W Sat March 17, 2007 @ 12:26 PM


again... by Arienti Fri March 23, 2007 @ 11:34 PM

I'm tired of saying this by Adam W Sat March 24, 2007 @ 1:57 PM

we're tired of you saying it too by Skatergirl Sun March 25, 2007 @ 12:03 AM

Yet another one by Adam W Sun March 25, 2007 @ 11:26 AM


I, for one, am not trying to destroy this website. by Aimeyir Thu March 29, 2007 @ 5:00 PM

I agree by Adam W Sat March 31, 2007 @ 12:32 AM


by CrazyRedHead Posted Tue March 13, 2007 @ 3:10 PM

Moles? Aren't those the little furry rodents that burrow through the
ground? If I see one of those little things burrowing through my
computer, then I am complaining loudly, I hate those little buggers.
;o)

Reply

Moles by Juicy Jade Fri March 16, 2007 @ 11:22 AM
by Jose Posted Wed March 7, 2007 @ 10:36 AM

There are moles here from large companies. They use a simple tactic of
always defending the company and then say something like you can't
spell or your grammer is incorrect. This is done to make you look
dumb. therefore your complaint is dumb. Simple, but it works.

Reply

I don't know about that.... by Adam W Wed March 7, 2007 @ 12:06 PM


What exactly would that accomplish? by Aimeyir Wed March 7, 2007 @ 10:08 PM


Someone's gotta say it. by Punk Erik Thu March 8, 2007 @ 3:27 PM


Hehe by myswtghst Tue March 13, 2007 @ 2:45 AM


Re: Regarding the Members of Planet Feedback by Gerald R. Fri March 9, 2007 @ 8:28 AM


If you believe this, then you're the one who is dumb by RedheadWGlasses Fri March 9, 2007 @ 1:25 PM


*claps* by ThatStupidGirl Thu April 12, 2007 @ 2:30 PM


As mature as *you* are, apparently. by RedheadWGlasses Thu April 12, 2007 @ 9:10 PM


Jose I have to admit you are one smart cookie, by rxgirl Fri March 9, 2007 @ 2:44 PM


Moles by Jeffrey Mon March 12, 2007 @ 11:32 AM


moles? by Cee Dub Mon March 12, 2007 @ 11:52 AM


Moles attempt to not be identified. by calm Fri March 16, 2007 @ 9:54 PM


Oh yeah, well... by SiouxFan Wed March 21, 2007 @ 12:03 AM

by donno Posted Tue February 27, 2007 @ 7:21 PM

I am now at 12 in the top 25, and my age is causing me to melt.
PPPlease, someone help me... I am going the way of the Kissin' at
Chili's letter.

Reply

by cderekg72 Posted Fri February 23, 2007 @ 11:49 AM

I believe you can send a letter without letting everyone else on the
site see it. I have done this, not because I worry about what others
are going to say, but because I could see no real benefit in sharing
the letters with the community. In future, maybe you should consider
this option.

Reply

by lrbnsn04 Posted Fri February 23, 2007 @ 11:23 AM

Well spoken, there is too much of the "nitpicking" going on here.
Whether someone has a legitimate complaint or not, once they voice
their thoughts or opinion on something, it seems everyone loves to
play grammar teacher around here. Sometimes I feel has though I am
supposed to have a PhDs in Elocution, English and Grammar in order to
post an opinion on something.

Although most of us can actually use help in writing and preparing a
letter, it seems everyone shreds what people write, simply because
they aren't the most well spoken people in world.

Reply

Your letter by Juicy Jade Sun February 25, 2007 @ 2:44 PM


You just proved my point by lrbnsn04 Mon February 26, 2007 @ 4:01 PM

All They Are Trying To Point Out by Juicy Jade Mon February 26, 2007 @ 7:16 PM


grammar teachers... by PaintedLady Sun February 25, 2007 @ 8:31 PM


Great Response by (Join Me for Compliment Week!) SiouxFan Mon February 26, 2007 @ 10:01 PM


Exactly.. by Harleycat Mon March 12, 2007 @ 10:26 AM


well spoken? by Cee Dub Mon March 12, 2007 @ 11:54 AM


Proper Grammar is Important by Arienti Sun March 25, 2007 @ 10:01 PM


Ah, grammar by myswtghst Sun April 15, 2007 @ 10:40 PM
by Leigh Snyder Posted Thu February 22, 2007 @ 3:26 PM

I agree. Somewhat. It is clear that some members spend far too much
time worried about the format of letter. I think the purpose of the
site is to complain about or compliment companies in a manner that
lets them know a large group of users will be learning of experiences
both good and bad. It does amuse me to know end when there are replies
shaming grammatical accuracy, etc. If I post, it is often just to
convey an experience. I have other matters to attend to that require
my complete attention to worry about spell checking or capitalization
or whatever on here. It's not that serious!!!!!
That being said, I enjoy ridiculous claims being attacked. Maybe some
of the more irrational consumers will beging to understand that they
are being petty!

Reply


by ThatStupidGirl Posted Wed February 21, 2007 @ 5:51 PM

So if I wave my ass at you for posting this letter, I'd be bullying,
right? I thought it would just be me having a bit of fun. :(

Yes, people can get out of hand. People on both sides of the fence. If
it really bothers you that much... Leave? BOYCOTTS ARE COOL! I don't
check this site as often as I might because most of the letters
written are unintelligible and give me throbbing migraines, plus they
make me want to jump into the intarweb to find these people and bash
them with the Unstupid stick.

I think I'll break my Complaint Letter Writing/Posting cherry to
express to PlanetFeedback just how upset I am that so much of the
world is so stupid.

Reply

by Cee Dub Posted Wed February 21, 2007 @ 1:05 AM

You're perfectly entitled to your opinion (as we all are) and I see
your point. I think, though, if you're going to talk about other
members flaming you and other posters then calling us "trailer trash"
is only going to appear hypocritical and not to mention immature.

Honestly, I've looked at many posts here and the only ones where the
OP is verbally ripped apart are the complaints that are ridiculous
(i.e. "Kissing at Chili's", Racism at Burger King). Those posters are
asking for a tongue lashing with their entitled, holier-than-thou
attitude.

I will agree with you about needing moderators here if the site owner
wants to run a legitimate site, but also keep in mind that we ARE on
the internet where every Tom, Dick and Harry can get on just about any
message board and say whatever they feel. Most of the time, it's NOT
personal. The person is just very bored and probably has no life.
They don't give a shit, so why should you? Hell, you don't even know
the person and they don't know you.

If you're looking for an answer, the best solution is to ignore the
flamers. Most of them just like the attention and you're only fueling
their fire.

Reply

by myswtghst Posted Mon February 19, 2007 @ 8:37 PM

From what I've seen in my brief time on this site, there are some
people who get nasty with little to no provocation. For the most part
though, I've seen people making intelligent arguments. One of the
reasons to make your complaint public is so others can give their
opinions. The majority of the letters I've seen that were "flamed" or
torn down were poorly written, poorly thought out, or just silly.
People expecting something for nothing, and people upset they were not
treated like royalty when they did nothing to deserve it.

I may be young, but I've worked in customer service since I was old
enough to have a job. I also was raised with good manners, and a good
education. I like to try to put them to use when I'm on this site, and
I try to do so by presenting a valid argument or response, not by
tearing people down or presenting personal attacks. Granted, I may
assume you're mildly intellectually challenged if you cannot spell
simple words, use something that resembles proper English, and turn
off the caps lock while typing your complaint.

The majority of posts I've seen involving vile language and nastiness
have been from OP's who didn't like that people disagreed with their
complaint, saw through their entitlement complex or called them out on
a bluff. They're the ones who are first to pull the name-calling
cards, just as you did above. Calling someone trailer trash doesn't
make a good argument any less valid. Finding the flaws in their logic
does.

I guess my point is, most of the posts I see aren't trying to
discourage users from posting. They're trying to discourage users from
posting worthless letters that will get them nowhere, from posting
nonsensical rants with no basis in reality, and from acting like
entitlement w*#&$s who expect free meals/product/etc everytime someone
looks at them the wrong way. If people insist on posting drivel in the
form of uninformed, nasty and unresearched claims, they need to
realize that they will be looked at as a source of entertainment, not
a legitimate complaint.

Reply


Myswtghst... by Chris M Mon February 19, 2007 @ 9:25 PM


Thanks, Chris by myswtghst Mon February 19, 2007 @ 11:12 PM


You did such a wonderful job of explaining by donno Wed February 21, 2007 @ 11:34 PM


A lot of good... by elaniii Sat April 28, 2007 @ 5:32 AM


by Jennifer Vogel Posted Mon February 19, 2007 @ 9:30 AM

I did not have the energy to read this entire epic tome of a thread
but as a new member here I wanted to share some thoughts.

My impression of the community is that there are distinct groups of
philosophies toward people exerting their consumer rights. You have
those reasonable people who are focused on the consumer's view, those
reasonable people who are focused on the company's view and a handful
who are using the site for entertainment purposes.

I am a career customer service trainer and quality assurance analyst
in a customer service organization (those recordings that say "Your
call may be recorded for Quality purposes"? I am proof people really
listen to those!). I fall in the category of those that are focused on
the consumer's view. I beleive a handful of simple philosophies... 1)
If you do not ask, the answer is always no. 2) Warranties, contracts
and refund policies are not written to protect the consumer's rights,
they are written to protect the company *from* your rights. 3) A good
customer service organization will always seek a fair and equitable
way to satisfy a good customer's sense of fairness even if it is
outside the "rules".

If you are a consumer-focused poster and feel dissatisfied with the
tone of posts in this forum, I have a simple solution. If you aren't
posting - the void will be filled by other voices. If you complain
about the lack of good advice and support, then by all means, post
some good advice and support. The tone of a forum is created by it's
most active members. Be one of them.

Reply
by injun Posted Sun February 18, 2007 @ 11:22 PM

well if uve read sum of the letters on here, sum of them r really
ridiculous. for example, if u look at "Kissing at the Chili's", u'll c
that sum arguement are so pathetic that they deserve to b shredded

Reply


Kind of like your ridiculous post? (n/t). by tickytack Mon February 19, 2007 @ 9:57 AM

by (Join Me for Compliment Week!) SiouxFan Posted Sat February 17, 2007 @ 3:11 AM

Let's make this go away. Compliment Week March 4 - 10. Click on my
profile for more info.

Reply

by chicagorob1 Posted Wed February 14, 2007 @ 1:12 AM

I had the same problem with a recent letter. I had a few people jump
all over me and told me to "suck it up" and that I "learned a
lesson."

The funny thing is the company I complained to agreed with me and
apologized and compensated me for their unfair practice.

It seems there are some people who use this website to spout their
"learned" opinions about everyting, while most users do want to help
and offer real advice.

Maybe this is the only place the malcontents can be heard since their
families don't talk to them, their friends abandoned them and their
cats ignore them.

Reply


The company agreed - by Aimeyir Sun February 18, 2007 @ 10:56 AM

They kissed my butt? by chicagorob1 Wed March 14, 2007 @ 3:25 PM


Glass houses. by Crazy Erik Wed February 21, 2007 @ 10:42 AM

Proving my point by chicagorob1 Wed March 14, 2007 @ 3:31 PM


Virtual friendships by elaniii Sat April 28, 2007 @ 5:42 AM
by Sean Avitable Posted Tue February 13, 2007 @ 10:43 AM

I have had the same issue with my complaint to DELL. All the members
on here jumped down my throat and were very disrespectful to my free
speech. Wish I knew how NOT to make my complaint public. Yeah Planet
Feedback needs to start knocking members off for bad mouthing other
members, cause it gets old real quick.

I Feel the pain Adam

Best Regards,

Sean

Reply


You are a perfect example of a person who will jump on the "I don't feel loved here" bandwagon by donno Tue February 13, 2007 @ 7:11 PM


BTW, the instruction regarding making a post public is clearly stated when you write the letter. by donno Tue February 13, 2007 @ 7:13 PM


You are by Courtney C Wed February 14, 2007 @ 1:40 AM


How to not make your complaint public by calm Sat February 17, 2007 @ 9:45 PM


You are the perfect example of an EW. by Aimeyir Sun February 18, 2007 @ 11:01 AM
by J.C. McGahee Posted Sat February 10, 2007 @ 11:48 PM

OK I too am an active member of this site and so far I have not had
one negative comment sent to me. For if so I too would respond as
you. And this note is to let you know I support your concerns as
another member of this site.
Thanks

Reply


by bratt Posted Sat February 10, 2007 @ 2:53 PM

This line of communication has made up my mind for me. I will take my
opinion elsewhere from now on. You are right in stating that some of
the posters are full of negativity and do not need any more attention.
I have posted on here several times and if I recall I think I got 2 or
3 positive replies from other posters. There are other sites I could
go to, and if it was`nt for the negative and useless babble that I got
from some of the users I would stay here. Oh well. Ta Ta!

Reply

oh boo hoo for you by Skatergirl Sat February 10, 2007 @ 3:22 PM

by elaniii Posted Sat February 10, 2007 @ 1:39 AM

Your letter sounds like it speaks for many of the people who write
letters to be posted on Planet Feedback. I just did. The gauntlet is
something many newbies don't expect. It's not a matter of freedom of
speach, it's a matter of running into individuals with a chip on their
shoulder who pick up on one thing, perhaps way off topic, and use it
to harrass the letter writer continuously. If the OP responds well,
they just change their story, and continue their belligerant tirades
as if they hadn't just been shot down.
That kind of extremism tends to push others in the same direction,
and pretty much all the members start to do the same to a much lesser
degree. Rare is the person who steps out of the flock and defends the
original letter writer.
That said, many of the commenter's objections are legitimate to some
degree. And the OP, if they have a little backbone, can use the
criticism to try to prepare for what the company they claimed against
might say when forced into a corner. In that sense, hard criticism
becomes very valuable. It's not that much of a task to separate the
wheat from the chaff, the useful from the bullying. The chaff nearly
always uses personal attacks, and hogs the arena.

Reply


The OP was the chaff in this case by donno Mon February 12, 2007 @ 11:14 PM


Chaff by elaniii Sun February 18, 2007 @ 7:43 AM

Hey Andy! by SZ Sun February 18, 2007 @ 4:41 PM


Hey SZ by elaniii Tue March 6, 2007 @ 7:02 AM
by macie mcneil Posted Thu February 8, 2007 @ 12:15 PM

Have you ever seen this site before you posted your letter? People
have their own opinons and are free to express them. If your complaint
is stupid in their eyes, why can't they say so? You are the one who
put your business on the internet for everyone to see and comment on.
Now you want to tell everyone what they can and cannot say? You can do
one of two things: get over what other people think, or just stop
posting. Simple.

Reply


Ahem, no, I don't think so by elaniii Sat February 10, 2007 @ 2:17 PM

by All Fired Up Posted Mon February 5, 2007 @ 5:11 PM

Redundant posting from "Turned away on Christmas Day by Blockbuster"
just because I am new to PFB and HAVE TO HAVE MY SAY!!! I promise I
will not do this often. :)

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

OK Adam,

I am brand new to this site, brought here by an entirely differnt
issue, and caught up in what people have to say. Before I got to this
posting, I saw your previous posting (newer than this) about how this
place just opens people up for attack. Well, true, they are stating
their opinion, just like you are stating yours. I will admit I am
impressed with your stalwart responses to all your critics.

Now I understand some of your aggravation, but you lost all
credibility once you admitted to your illegal action of returning the
movie to Target. (Yes, illegal) OK, wait, time for you and your
supporters to defend your actions. Feel free, I am curious what you
will have to say. But I have one quesion for you (and this may have
been asked before earlier in the thread.)

When you walked into Target, went to the customer service, did you
say " Hi, this is a christmas gift my friend bought for me at
Blockbuster, but it is the wrong format. Can I exchange this item
here
since Blockbuster won't do it since I don't have a receipt?"

If that is what you told Target, and they exchanged the movie for
you, then you are redeemed and did nothing wrong. If not, then you
have done wrong, and as I said before, you have lost all credibility
as a person who can be trusted.

Back to the beginning, I understand your aggravation, and some of
the actions you took I would have done the same, but I would not act
like the wounded consumer and then admit to an action that is A)
Illegal (yep, there is that word again) and B) Is the reason retail
outlets have to raise prices. Your action was minor, but combine that
with the same actions from several thousand other wounded consumers,
and you do impact the business.

Maybe before you post your next complaint (be it against PFB or
another consumer) You should think long and hard about what you are
going to admit to.

Reply

Show me the law! by Adam W Tue February 6, 2007 @ 8:03 PM


Did you ever consider.... by PaintedLady Wed February 7, 2007 @ 10:52 PM

different UPC codes.... by Michelle O Fri February 16, 2007 @ 1:39 AM

Illegal in regards to fraud by All Fired Up Mon February 26, 2007 @ 3:55 PM

I have said many times by Adam W Tue February 27, 2007 @ 11:02 PM
by Keith Posted Mon February 5, 2007 @ 10:03 AM

True Dat. Too many people with too much time on their hands. Of
course say something that is not PC and THAT will get them banning.

Reply

by joyhatestarget Posted Thu February 1, 2007 @ 11:24 AM

Adam,
You should know, being the savvy internet user that you are, that you
must weed through the answers you get when you post a question. Not
everyone is going to answer you seriously. You must also learn to
take constructive critisism, not everyone is going to agree with you.
If these things bother you so much that you feel you have been
bullied, I suggest you discontinue use of the site.

Reply

perhaps, but... by monkey Mon February 5, 2007 @ 8:42 PM


Perhaps you can suggest which posts are "seemingly legitimate" by donno Wed February 7, 2007 @ 10:32 AM


by erin bellanca Posted Wed January 31, 2007 @ 1:11 AM

would you like some CHEESE with your WHINE?

jesus, get over it lady.

it's people like you that take the fun out of everything!

go be annoying somewhere else.

Reply

Last time I checked... by Starlight22203 Wed January 31, 2007 @ 5:50 AM


I thought the poster did that on purpose. by donno Thu February 1, 2007 @ 9:04 PM
by blondie615 Posted Tue January 30, 2007 @ 1:03 AM

This is America and what everyone has is an OPINION, and the right to
FREE SPEECH. Quit friggin whining about it............

Reply


In fairness by calm Tue January 30, 2007 @ 9:10 AM

I must agree by monkey Wed January 31, 2007 @ 6:11 PM


Count me in by RedheadWGlasses Wed January 31, 2007 @ 6:48 PM
by PFBSUCKS Posted Fri January 26, 2007 @ 7:01 PM

Ok I know I have replied to this before.. at LEAST one time. But one
questions... WHY is this stupid letter still in the top 10?? I haven't
been on this site for at LEAST a few weeks . Oh and Adam.. as for the
bullying? read some of your responses.okay?

Reply


because people keep posting? ^^ n/t by Courtney C Sat January 27, 2007 @ 1:53 AM


and they have every right to do so, do they not? n/t by tea_granny Sat January 27, 2007 @ 3:47 PM


Exactly. But don't post and then whine about it staying popular. Makes you look dumb. n't by Courtney C Sat January 27, 2007 @ 5:18 PM

smh... by PFBSUCKS Mon January 29, 2007 @ 3:04 PM

If PFBSUCKS, by Sunday is for recovering... Starlight22203 Mon January 29, 2007 @ 3:33 PM


What's the big deal? by Blue Fox of Shemya Mon January 29, 2007 @ 5:01 PM


It's not the nickname, per se. by It-doesn't-pay-to-behave Tracy Mon January 29, 2007 @ 6:56 PM

That IS my biggest issue... by Starlight22203 Tue January 30, 2007 @ 6:55 AM


It's pretty rude, in my opinon by Courtney C Tue January 30, 2007 @ 5:08 AM

And I agree with this as well! by Starlight22203 Tue January 30, 2007 @ 6:56 AM


FYI by Courtney C Tue January 30, 2007 @ 7:02 AM

Do you accept payments? by Starlight22203 Tue January 30, 2007 @ 8:23 PM


Re: Guestssuck by tickytack Thu February 1, 2007 @ 8:28 AM


I suppose if... by Blue Fox of Shemya Thu February 1, 2007 @ 10:51 AM


Coming into this WAY late, but... by SiouxFan Sat April 14, 2007 @ 11:34 AM

Okay Alley... n/t by Sexy Saturday Starlight22203 Sat January 27, 2007 @ 11:00 AM


by Aimeyir Posted Wed January 24, 2007 @ 12:50 PM


Reply

by Aimeyir Posted Wed January 24, 2007 @ 12:50 PM

1) Awful grammar and/or abhorrent English skills will usually get
responses. I am a firm believer that if you cannot properly convey
your message in a clear and easy to understand and read form, then you
should keep your opinions to yourself, especially on a *public* forum
such as this. Have someone else write it for you if your linguistic
skills are not up to par if you must. I'm not saying it has to be
perfect, everyone makes spelling errors once in a while, but for
goodness' sake, not the entire post full of them. Reading it gives me
a headache, and when I get a headache, I get crabby.

2) Completion. If you are putting your comment on a public forum,
then please include as many details as you can remember. "Your
service/product sucks and I will no longer do business with you" is
about as informative as trying to read a letter written on toilet
paper while underwater. Convince us as to why you have a legit
complaint and you will find a lot more sympathy.

3) One word - IGNORANCE. Why is it that so many people have the
"anyone who services me is forbidden to make any kind of mistakes,
have a bad attitude ever, or generally not be a human being at all."?
We all have bad days, we've all had to deal with other people being
very aggravating. Old proverb - "Never judge a man until you have
walked a mile in his shoes." Try to have a bit of sympathy for what
these poor employees have to go through, including the things you
don't see, low wages while having to work their butts off, managers or
supervisors demanding the impossible on a daily basis, and maybe
you'll understand more why your waiter or waitress sighed softly and
rolled her eyes when you demanded new food for the umpteenth time
because the corn was touching the potatoes or some inane thing like
that, or why the store won't allow you to return an item you bought 8
years ago, abused, dirtied and broke. This is not the the land of
lifetime guarantees for everything, people. Deal with it and buy
another one.

Reply

And more.. by Paul Harries Wed January 24, 2007 @ 2:46 PM


Writing your own letter by calm Wed January 24, 2007 @ 3:36 PM

What you are saying does not apply to everyone. by Ms. L Thu January 25, 2007 @ 9:37 AM


Since when by tickytack Thu January 25, 2007 @ 1:53 PM


Yes, I am generalizing... by Aimeyir Fri January 26, 2007 @ 1:46 PM


I started reading this letter just because it seems to be listed on the "Top 25" and has been there so long. by Lee H. Tue January 30, 2007 @ 11:29 PM


I did kinda cover that point briefly... by Aimeyir Wed January 31, 2007 @ 10:56 AM


Letter Check Forum by Aimeyir Wed January 31, 2007 @ 10:58 AM

by roll341 Posted Mon January 22, 2007 @ 2:47 PM

1ST OFF WHY WOULD YOU CARE WHAT THESE DUMMIES THINK ??

Reply


I am so PROUD of you by LadyMac Mon January 22, 2007 @ 3:00 PM


First off... by Repentant Erik Mon January 22, 2007 @ 9:23 PM


***Chuckle**** n/t by CandyPickletoes Tue January 23, 2007 @ 9:32 AM

And by Juicy Jade Wed January 24, 2007 @ 8:46 PM

Good point! Although I never cared what they think either, by Ms. L Thu January 25, 2007 @ 9:43 AM


Maybe you should all join a little club by Courtney C Thu January 25, 2007 @ 1:45 PM


... by ThatStupidGirl Wed February 21, 2007 @ 4:15 PM


Methinks the lady doth protest too much. by It-doesn't-pay-to-behave Tracy Thu January 25, 2007 @ 3:36 PM


waiting with baited breath to see what's 2nd (n/t) by Gerald R. Thu January 25, 2007 @ 9:12 PM

by Juicy Jade Posted Sun January 21, 2007 @ 3:28 PM

I hate to keep posting on this letter, because it seems like it will
never go away.

Anyway, all I have to say is that if you have a problem with certain
people on here, just do not read what they have to say.

It is as simple as that. No one is forcing anyone to read anyone
else's comments. Just don't read them and you won't have a problem.

Enough said.

Reply
by Paul Harries Posted Sat January 20, 2007 @ 10:20 PM

One thing I have to admit and that is that this post has definitely
managed to put most of these people (Tina, tickytac.. and the rest of
the clan) who for no reason make a mess of this forum, in their
rightful place.

Hopefully they will be graceful enough to accept that reality and
change their attitude and tone of their contributions to this forum.
They need to take a break and for a change sit and back and read the
comments made by the more meaningful poster (like Red, Dragonfly,
etc). Maybe that will give them an idea on how best to contribute to
this forum.



Reply

I doubt it. by Marge S. Sun January 21, 2007 @ 12:46 AM


I hate to keep posting on this letter, but... by vc Sun January 21, 2007 @ 2:43 AM


If you are happy with your interpretation, fine. Clap yout hands. by donno Sun January 21, 2007 @ 11:26 PM


At the very least by tickytack Mon January 22, 2007 @ 9:26 AM

Read this thread by Paul Harries Tue January 23, 2007 @ 1:36 PM


I've read this thread by tickytack Thu January 25, 2007 @ 1:59 PM

AMEN! I think that those people are in the minority, but since they by Ms. L Thu January 25, 2007 @ 9:55 AM


I believe it was Eleanor Roosevelt that said.... by It-doesn't-pay-to-behave Tracy Thu January 25, 2007 @ 12:52 PM


Well, by SiouxFan Thu January 25, 2007 @ 6:15 PM

Amen to that by Peter Ceccarelli Thu January 25, 2007 @ 5:20 PM
by AjaySM Posted Thu January 18, 2007 @ 2:13 PM

559 comments on this post. Is that some kind of record on PFB or has
there been a post with more reponses?

Reply


DORA by natalie t Thu January 18, 2007 @ 2:17 PM


Most posts by Chris M Fri January 19, 2007 @ 11:21 PM

688 comments... by Not so disgruntled anymore Starlight22203 Sat January 20, 2007 @ 11:23 AM


*evil grin* by >Leanne< Sat January 20, 2007 @ 11:58 AM


Yes there has by LadyMac Mon January 22, 2007 @ 10:07 AM


by papaspot Posted Sun January 14, 2007 @ 6:52 PM

That seems to be a common and unfortunate thing here. If you write a
letter of complaint on PlanetFeedback and make it public, you should
EXPECT to get flamed. If you choose the option of not making it
public, it carries a lot less weight.

Reply


Why would you think it carries less weight? by Tina N Sun January 14, 2007 @ 9:11 PM


We don't know that by papaspot Sun January 14, 2007 @ 9:56 PM


So? You're saying that... by Tina N Mon January 15, 2007 @ 9:27 AM


Expect to get flamed when you make a dunce out of yourself by donno Sun January 14, 2007 @ 10:37 PM


Subjective judgement by papaspot Sun January 14, 2007 @ 11:16 PM


oh please by Courtney C Mon January 15, 2007 @ 1:01 AM


Not taking the bait by papaspot Mon January 15, 2007 @ 1:43 AM


More hypocrisy from The Queen's Clique by papaspot Mon January 15, 2007 @ 1:56 AM


Well, YOU are doing exactly what you are complaining about. by Tina N Mon January 15, 2007 @ 9:34 AM


Ah, one of the other hypocrites... by papaspot Mon January 15, 2007 @ 9:58 AM

OH MY GOD!!!!!!!!!! by Ms. L Thu January 25, 2007 @ 10:33 AM


You missed the point AGAIN by papaspot Mon January 15, 2007 @ 10:00 AM


I'll dumb it down for you (again) by papaspot Mon January 15, 2007 @ 10:18 AM


That was a stupid example by Courtney C Mon January 15, 2007 @ 11:20 AM


Here, Here! by Harleycat Tue January 23, 2007 @ 2:12 PM


No, You, obviously don't read everything. by Tina N Mon January 15, 2007 @ 9:32 AM


Challenge by Somebody! Mon January 15, 2007 @ 9:55 AM


I'm willing to bet... by papaspot Mon January 15, 2007 @ 10:23 AM


Ok, Bigmouth... by Tina N Tue January 16, 2007 @ 12:17 PM


Change the focus from "posters" to two specific posters... by Tina N Mon January 15, 2007 @ 10:54 AM

You say: "Who are you to decide who posts "right" or not? " by Ms. L Thu January 25, 2007 @ 10:44 AM


TADA by Courtney C Mon January 15, 2007 @ 11:24 AM

15 COMMENTS A DAY???? by Ms. L Thu January 25, 2007 @ 10:41 AM


You would help your case out greatly... by Mentally Unstable Erik Thu January 25, 2007 @ 3:14 PM

Only because people like you didn't have a chance to get to by Ms. L Thu January 25, 2007 @ 10:38 AM


Yeah, I'M a loser *rolls eyes* by Courtney C Thu January 25, 2007 @ 1:47 PM


I disagree by LadyMac Mon January 15, 2007 @ 10:13 AM


Overstatement by papaspot Mon January 15, 2007 @ 10:33 AM


I'd LOVE for you to show me by Courtney C Mon January 15, 2007 @ 11:27 AM


Wrong again by papaspot Mon January 15, 2007 @ 1:42 PM


Since you can't show me by Courtney C Mon January 15, 2007 @ 3:22 PM


Since when by tickytack Wed January 17, 2007 @ 8:32 AM


Not everyone... by papaspot Wed January 17, 2007 @ 4:41 PM


Easier to ignore than admit the truth? n/t by Courtney C Thu January 18, 2007 @ 2:06 AM


Yep. by Tina N Thu January 18, 2007 @ 8:41 AM


Sadly, Courtney, it seems to me that you will be denied that pleasure. by calm Tue January 16, 2007 @ 10:06 PM


I reviewed the letter you linked me by LadyMac Tue January 16, 2007 @ 9:49 AM


First and second by papaspot Tue January 16, 2007 @ 4:31 PM


I would like to see you stick around as well by RedheadWGlasses Tue January 16, 2007 @ 6:39 PM


LOL by papaspot Tue January 16, 2007 @ 6:52 PM

LadyMac by Adam W Mon January 15, 2007 @ 5:32 PM


Adam W by LadyMac Mon January 15, 2007 @ 7:51 PM


I can certainly vouch for LadyMac by tea_granny Tue January 16, 2007 @ 6:37 PM


You can't comprehend and won;t accept that by donno Mon January 15, 2007 @ 11:58 PM


Flame wars by papaspot Tue January 16, 2007 @ 4:43 PM


The letter deserved it by papaspot Tue January 16, 2007 @ 6:51 PM


But, as some have pointed out... by Firebrat Tracy Tue January 16, 2007 @ 10:31 PM


Yes... by papaspot Tue January 16, 2007 @ 11:03 PM


P.S. by papaspot Tue January 16, 2007 @ 11:12 PM

Ladymac, my letter had a comment from PF itself, by Ms. L Thu January 25, 2007 @ 11:05 AM


Ms. L by LadyMac Thu January 25, 2007 @ 12:42 PM


Flame vs. Critique by vc Mon January 15, 2007 @ 1:58 PM


I want to be first in line... by Firebrat Tracy Mon January 15, 2007 @ 2:05 PM


I agree by papaspot Mon January 15, 2007 @ 2:24 PM


I saw the exchange with Dragonflygrrrrl by RedheadWGlasses Mon January 15, 2007 @ 2:26 PM


Owning our behavior by papaspot Mon January 15, 2007 @ 3:05 PM


I aksed you to show me where I attacked you by Courtney C Mon January 15, 2007 @ 3:24 PM


Don't hold your breath... by Tina N Tue January 16, 2007 @ 12:19 PM


I'm as guilty as anyone. by vc Mon January 15, 2007 @ 3:54 PM


True... by papaspot Mon January 15, 2007 @ 4:01 PM


My life, by vc Mon January 15, 2007 @ 4:05 PM


Psychology by papaspot Mon January 15, 2007 @ 4:16 PM


Sometimes deliberately letting the other person have the last word by >Leanne< Mon January 15, 2007 @ 8:04 PM


That's true by papaspot Tue January 16, 2007 @ 6:54 AM


Well if it's a civil exchange, but not if it's a flame war LOL n/t by >Leanne< Tue January 16, 2007 @ 9:22 AM
by Ms. L Posted Sat January 13, 2007 @ 2:13 PM

I went through the same thing when I posted complaints a couple of
times over the last couple of years, and by searching I found that the
same people making ridiculous insults about my letter, were doing it
to dozens of other people. In their little minds it is always
something that YOU did wrong, to whatever company you are complaining
about. Sometimes I wonder if they are really adults, or just bored
teenagers. I guess we'll never know!

Reply


You could ask by mary jo Sat January 13, 2007 @ 2:18 PM


I promise you by LadyMac Sun January 14, 2007 @ 6:00 PM

No, the reason they bother me is because I think by Ms. L Thu January 25, 2007 @ 10:08 AM

Ladymac, I want to make another point, about the whole by Ms. L Thu January 25, 2007 @ 11:18 AM


Thank you very kindly by LadyMac Thu January 25, 2007 @ 4:55 PM


Typo by LadyMac Thu January 25, 2007 @ 4:58 PM


I think you're looking at this the wrong way by Venice Mon January 15, 2007 @ 12:15 AM

I agree, I have seen letters on here that I think by Ms. L Thu January 25, 2007 @ 10:17 AM


Get over it already by Courtney C Thu January 25, 2007 @ 1:49 PM
by Juicy Jade Posted Sat January 13, 2007 @ 11:40 AM

Get over it!

Reply

by LK G Posted Sat January 13, 2007 @ 7:56 AM

Adam -thank you for addressing this issue. I write for a newspaper and
have done some investigative research into this site for a consumer
article.The idea for my column stemmed from a friend who got caught up
in the flame wars. I began doing some comparisons, and then noticed
one of the common posters had posted a totally unrelated comment to a
letter I posted about Verizon. I posted for my elderly parents who had
significant issues with their phone lines -a problem that was
throughout the town they live in. They had no other form of
communication, except in person with someone, since they do not have a
computer and there is no cell phone reception in the area.
Paraphrasing, the poster commented about me posting for my parents,
stating to "grow up" and that Verizon had better things to do.
Fortunately, Verizon fixed the problem the next day, instead of 3
weeks later like they originally informed. I guess the issue was
important enough to them, particularly since some of the ederly
emergency alert systems go through phone lines, and the phone line
problem could have presented an imminent danger situation. The point
is, those comments did not add anything to the letter as did the
comments from the other poster on that letter.

As I researched more, I had an issue arise that I felt I could use
perform the research test, which I did. True to form, the flame wars
began. Some comments were good (even though they didn't agree with
me), and many were bad. I played along to get enough material for the
column, then requested an interview from Greg. I did ask the specific
question to him as to whether or not these persistent posters were
doing so to help drive traffic to the site. The response was that he
didn't know what I meant by driving traffic to the site. I find it
interesting that someone with a web based business doesn't know what
is meant by that, as site traffic is the life blood of any website.

Greg and I exchanged some e-mail, and after I provided him with proof
that I was who I said -a writer for the newspaper I referenced in the
e-mail to him -he stopped corresponding with me. That was unfortunate,
because I wanted to get his thoughts and comments to provide to
readers on how to use this site in the most effective manner. I even
offered confidentiality in writing and his approval before submitting
copy to my editor. This provided him with two layers of protection
from being portrayed in a negative light. Nevertheless, I had to move
forward with the column with my thoughts on the most effective means
of communicating consumer issues.

I'm sure there will be comments to this post as well, but I'm finished
with my research and will not be coming back. I do use the effective
portions of this site for research purposes, but my curiosity was
piqued when I saw the title to your letter.

Good luck with you issue, Adam. I didn't read what prompted this
letter, but it really doesn't seem to matter what the nature of a
posted letter is -the probability of receiving comments to it is
pretty high.

Reply


Oh MAN!! If I'd known the crap was gonna be so deep... by Tina N Sat January 13, 2007 @ 8:13 AM

You know this beacuse... by sandykg Sat January 13, 2007 @ 8:45 AM


Well, It wouldn't take a GENIUS to figure out who Greg is... by Tina N Sat January 13, 2007 @ 9:03 AM

I've suspected by Adam W Sat January 13, 2007 @ 10:06 AM


I don't think you can say ANYthing you want... by Tina N Sat January 13, 2007 @ 10:27 AM


Adam by RedheadWGlasses Sat January 13, 2007 @ 1:47 PM

Ask Greg... by sandykg Sat January 13, 2007 @ 3:58 PM


I think it's bull. by Tina N Sat January 13, 2007 @ 8:55 PM


Oh, and LKG... What happened to your business? by Tina N Sat January 13, 2007 @ 8:57 PM

Isn't that your point... by sandykg Sat January 13, 2007 @ 9:44 PM


Me-OW by friendofjimmyk Sun January 14, 2007 @ 10:17 AM


I also find it "interesting"... by Tina N Sun January 14, 2007 @ 10:49 AM


For the record by LadyMac Sun January 14, 2007 @ 5:52 PM


I agree, Greg should have been left out... by Tina N Sun January 14, 2007 @ 6:23 PM


Verizon by Harleycat Sat January 13, 2007 @ 1:10 PM


snowprincess1106@yahoo.com by Refreshed Amanda Sat January 13, 2007 @ 3:51 PM


Alright! It's imaginary time! by Bored Erik Mon January 15, 2007 @ 2:13 PM


My dear friend Starlight and I were discussing it by LadyMac Mon January 15, 2007 @ 7:59 PM


That's it...I'm writing a PFB letter by tea_granny Tue January 16, 2007 @ 6:42 PM
by sandykg Posted Fri January 12, 2007 @ 11:19 PM

I agree completely. I won't pot here any more because I don't think it
accomplishes anything. I've commented several time to others who are
frustrated with the site that I think there are people posting here
who have to be on someone's payroll. My grandparents asked for my mom
to post something for them here, since they don't have, or know how to
se a computer. Rather than address the issue, my 70 year old
grandparent were ridducled for having thier daughter place the post.
Of course, thier complaint was never taken seriously, and thus they
never recieved a response. So to all you who think this is your own
personal blog, THANKS FOR RUINING WHAT COULD BE A BENIFICIAL SITE FOR
CONSUMERS!!

Reply


Just to clarify... by tea_granny Sat January 13, 2007 @ 12:10 AM

I don't see it that way... by sandykg Sat January 13, 2007 @ 1:10 AM


I don't think that saying by Courtney C Sat January 13, 2007 @ 4:48 AM

Adam in in the wrong here too... by sandykg Sat January 13, 2007 @ 8:43 AM


So, it's ok for Adam to call trailer trash? by Tina N Sat January 13, 2007 @ 8:16 AM

Isn't that the pot calling the kettel black... by sandykg Sat January 13, 2007 @ 8:41 AM


no no no by Courtney C Sat January 13, 2007 @ 2:56 PM

Wasn't naming random foods... by sandykg Sat January 13, 2007 @ 3:56 PM


I wasn't naming random food either by Courtney C Sat January 13, 2007 @ 7:17 PM


Its really sad that by mary jo Sat January 13, 2007 @ 2:02 PM


What makes you think. . . by MA Loper Mon January 15, 2007 @ 7:21 AM


You obviously have no idea how the site works by mary jo Sat January 13, 2007 @ 1:53 PM


Aren't we all on someone's payroll by LadyMac Sun January 14, 2007 @ 5:58 PM
by Betty Posted Thu January 11, 2007 @ 6:44 PM

I totally agree with you, I got a couple of ignorant replies from
people that could care less about the issue, and more about trying to
insult someone.

Reply


Thank you for advocating for more attention to the issues and less time insulting people. by calm Thu January 11, 2007 @ 8:26 PM


I Won! by Harleycat Fri January 12, 2007 @ 10:51 AM


Wow by RedheadWGlasses Fri January 12, 2007 @ 5:14 PM

YOU ARE A LOSER by Betty Thu January 25, 2007 @ 5:46 PM


H by Unpopular Erik Fri January 26, 2007 @ 9:44 AM


People can go look at Betty's letter to Kohl's by donno Thu January 11, 2007 @ 9:26 PM

Those letters are terrible. by Juicy Jade Thu January 11, 2007 @ 11:24 PM


Well... by friendofjimmyk Fri January 12, 2007 @ 8:38 AM


"Could care less" by Jeffrey Fri January 12, 2007 @ 1:00 PM


Hmmm so judging by the synopsis of your letter and responses by RedheadWGlasses Fri January 12, 2007 @ 5:14 PM

"You're a total liar and delusional""Do we need to up your meds?" by Ms. L Thu January 25, 2007 @ 11:28 AM


Whatever by Courtney C Fri January 26, 2007 @ 2:49 AM


And did it ever enter your mind by Courtney C Fri January 26, 2007 @ 2:56 AM


Excuse me? by Tina N Sat January 13, 2007 @ 8:20 AM

by Cwellsm Posted Wed January 10, 2007 @ 2:07 PM

Adam,

I've felt the same way about this. I think your best bet is to just
let it go. It seems once a thread like this gets going it
deteriorates very quickly and there's no stopping it. While the
concept of PFB is great, it does state on the site "Join and browse
our exclusive open discussion forums and talk about whatever you
like." So much of how we feel about things is determined by our
attitude. Ignore the negativity and focus on the positive (not just
those who agree with you, both also those who can provide suggestions
in a constructive way).

Reply
by Michael Vermont Posted Wed January 10, 2007 @ 7:17 AM

I'm taking my baseball glove and ball and Im going home! You baby.

Reply

by Refreshed Amanda Posted Tue January 9, 2007 @ 1:57 PM

HAHA...I heard about this guy :)

whoreasexual i believe was what they said he called himself.
Cute...very cute...not

Reply

No... by CrusadingStarlight22203 Tue January 9, 2007 @ 9:14 PM

I was gonna.... by Adam W Tue January 9, 2007 @ 11:16 PM


I heart you by Refreshed Amanda Wed January 10, 2007 @ 8:19 AM


Man oh man by LibbyA Wed January 10, 2007 @ 12:27 PM


Eh, Venice is scared of it by Refreshed Amanda Wed January 10, 2007 @ 12:50 PM


Pfft venice can deal by RedheadWGlasses Wed January 10, 2007 @ 1:55 PM


I'm scared of it too. by calm Wed January 10, 2007 @ 2:20 PM


Hey, Red... are you lookind for a "cat" fight? by Venice Fri January 12, 2007 @ 3:18 AM


Here's one for you. by Humorous Erik Wed January 10, 2007 @ 3:14 PM


Erik, I can't get the URL to work by RedheadWGlasses Wed January 10, 2007 @ 4:22 PM


Er...nevermind. by Humorous Erik Thu January 11, 2007 @ 9:26 AM


by mary jo Posted Mon January 8, 2007 @ 9:45 AM

If you're happy and you know it clap your hands!


If you're happy and you know it clap your hands!!


If you're happy and you know it then your face will surely show it.

If you're happy and you know it clap your hands!!!


:) :) :) :) :) :) :) :) :) :) :) :) :) :) :p

Reply

woo hoo! by Juicy Jade Mon January 8, 2007 @ 10:33 AM


Let's keep going by CandyPickletoes Mon January 8, 2007 @ 3:54 PM
by Batman Posted Sun January 7, 2007 @ 6:18 PM

Adam--

I agree with the point you make. I have come to despise even posting
on PFB, because no matter how great a letter one writes, there are
those who make it their life's mission to bash people. Nobody has the
right to complain, but them.

I have come to the point where I refuse to even allow these vultures
to read my letters of complaint or praise. As a metter of fact, if at
all possible, I'm going to make my profile private, if it isnt
already. On a rare occasion, I will reply to some posts, because I
feel there is a real need to. That does not mean I will read any
comments, any longer. There are some decent people here; but, too many
who, unfortuantely, do have the right to post, simply because a letter
was made public.

My advice to you, take it or leave it, it's free, is to not post
letters publically.

I did not waste my time looking at what you wrote, as I dont care.
What you have written in the past has little to no bearing on how
people act. Maybe you bring it on yourself, maybe you dont. All I know
is that when a person writes to a company, they do so, because they
are either pleased or angry with something that occured. When a
person responds, it SHOULD be beneficial to the poster. Too often
there is no real reason for that person to post, except to be a
complete jackass. A responder should respond to offer suggestions on
how to write a letter better, and offer suggestions to help get a
better response. Too often responders give their opinion of the
situation. WHO CARES? As a consumer, people have the right, and SHOULD
let a company know when they miss the mark, and when they are doing an
exceptional job. The company can tell us if we are offbase.

If people want to HELP posters and PFB, then they can offer help.
Otherwise, I feel they ought to shut up. Responses are not meant to
allow personal attacks. So, on that point, I agree, PFB needs to clean
house. People should have the right to post a letter that meant enough
for them to write it, without fear of being attacked by a bunch of
people. At the same time, i understand that until PFB changes things,
they have the right to act the fool. So, until then, people who dont
wish to be criticized, err, attacked, should not post publically--
and, more importantly, not respond to certain people.


Reply


Um I don't know why I am posting by donno Mon January 8, 2007 @ 12:29 AM


Thanks for the early morning chuckle, donno! ;) n/t by RedheadWGlasses Mon January 8, 2007 @ 8:28 AM


Just trying to help the little people out by donno Mon January 8, 2007 @ 10:30 PM


There are many... by Jeffrey Mon January 8, 2007 @ 11:32 AM


I just gotta say... by Humorous Erik Mon January 8, 2007 @ 2:25 PM


That is so funny. The last line is outstanding. by donno Mon January 8, 2007 @ 10:39 PM

by RedheadWGlasses Posted Sun January 7, 2007 @ 1:07 PM

You two need to get a room already!

Reply

Oh no, Red.. by Kendray Sun January 7, 2007 @ 3:18 PM


The hotel is gonna charge extra for that. by RedheadWGlasses Sun January 7, 2007 @ 3:24 PM


Jerry Springer, here we come n/t by Courtney C Sun January 7, 2007 @ 3:52 PM

lol n/t by Adam W Sun January 7, 2007 @ 5:32 PM


No doubt! by mary jo Mon January 8, 2007 @ 9:40 AM


by Venice Posted Sat January 6, 2007 @ 9:44 PM

I don't know too much about the Courtney/Adam feud, but I'm bored and
decided to check out Courtney's profile, only to see that it's
closed.

A word of advice to Courtney... start anew by opening another profile
and NEVER mention Adam. If he posts anything, do not open it, do not
read it, have the willpower to ignore it. If you do that, anyone
reading your profile will get the message that nothing he says is
important enough for you to respond to, and it will succeed in making
him look bad. Please, rise above and be the better person. It's the
only way to take control of your profile.

No offense, Adam. The same goes for you. I don't even know if you
had a profile to begin with, and truthfully, I don't care.

Reply

I have another suggestion... by CrusadingStarlight22203 Sat January 6, 2007 @ 10:35 PM


No Way11 by Beeracuda Sun January 7, 2007 @ 1:01 AM


ACKI!!! No Way!!! by Beeracuda Sun January 7, 2007 @ 1:04 AM

by Beeracuda Posted Sat January 6, 2007 @ 7:27 PM

You know, I was wondering why everyone fed the trolls on here..... I
couldn't understand why people would feed the ego of some obvious
troll, like Adam.

Then I finally figured it out:

Adam is a cheap form of entertainment. Responding to him is kind of
like watching a Slinky. Not much use but you can't help but smile
watching it fall down the stairs.

So now I know.


Reply


Profound words of wisdom... by Tina N Sat January 6, 2007 @ 8:02 PM

but you're still here running your mouth by Adam W Sat January 6, 2007 @ 8:10 PM
by S W Posted Sat January 6, 2007 @ 3:54 PM

After following this post and several others where the OP has featured
prominently, I've come to the conclusion that:

Some folks thrive on attention - sometimes the more negative the
better.

Some folks thrive on stirring the pot and being contrary - the more
the members here react the more likely it is to continue.

Some folks simply lack a moral compass and/or integrity. He or she
simply will never see what others are trying to tell them. They
aren't capable of seeing it.

My advice to everyone here is to simply stop feeding the troll.

Reply


you're right I'm sure by Courtney C Sat January 6, 2007 @ 4:13 PM


Agreed... by Venice Sat January 6, 2007 @ 4:26 PM


You are right. I can't argue with you on anything you said...But... by Tina N Sat January 6, 2007 @ 5:22 PM

I just read Courtney's blog.... by S W Sat January 6, 2007 @ 6:24 PM

You have not followed her bevahior by Adam W Sat January 6, 2007 @ 6:33 PM


What in my blog was to you? Or about you? by Tina N Sat January 6, 2007 @ 6:44 PM

How stupid are you Tina? by Adam W Sat January 6, 2007 @ 6:49 PM


LOL... And you FELL right in. How smart is it... by Tina N Sat January 6, 2007 @ 7:10 PM


I'm Sorry. by Somebody! Sun January 7, 2007 @ 3:25 PM

by Adam W Posted Sat January 6, 2007 @ 6:55 AM

I'm officially not responding to anyone else in this thread.

This should make you all feel better. Now you can get on your
pedestal and look down on me.

I'M WRONG about everything. You are all right. You're much better
than me. I am nothing.

Reply


Well, now that you mention it by tea_granny Sat January 6, 2007 @ 9:42 AM


Ditto... by Tina N Sat January 6, 2007 @ 9:58 AM

Yet you contradict yourself, n/t by mary elizabeth reid Sun January 7, 2007 @ 12:48 AM


And yet... by Jeffrey Mon January 8, 2007 @ 12:03 PM

by tea_granny Posted Fri January 5, 2007 @ 9:30 PM

You posted this, and it almost seemed as if you were genuinely
concerned with the quality of the feedback on this site, but after
reading some of your replies to the letters on here in the past couple
of days, it would appear that you really only posted this to whine
that you were treated badly on a letter that you wrote, and that
people seemed to side with a company that you hate.

You have been really mean-spirited and nasty in many of your replies
over the past few days.

For example, telling a woman, upset over a shelter losing her beloved
cat, that she was just as irresponsible for losing the cat in the
first place.

Then there was the girl who ended up with food poisoning. Your comment
implied that it was her own fault for eating there in the first place
if she smelled an odour.

Or...are you still continuing your "experiment"?
Are you making rude comments to letters so people will attack you
instead of the writers?
What a martyr for the cause!

You have been throwing the word, "hipocrite" around very liberally.
Even if you had looked up the spelling of the word in order to have
more credibility, that would have all been lost the moment you started
practising hypocrisy of your own.

I think it's great that you are offering feedback, Adam, but I think
it would be even better if you did it with the same tact that you are
asking for in this letter.

Reply

I don't think I was mean by Adam W Sat January 6, 2007 @ 1:41 AM


Depending on where you're from by Courtney C Sat January 6, 2007 @ 1:53 AM


Spell check is wonderful by tea_granny Sat January 6, 2007 @ 6:02 AM


Tea Granny by Courtney C Sat January 6, 2007 @ 6:48 AM


Re: spell check by tea_granny Sat January 6, 2007 @ 9:37 AM


That could explain why ... by Tina N Sat January 6, 2007 @ 10:04 AM


Firefox and spellcheck by KamenRiderOsaka Sat January 6, 2007 @ 1:14 PM


I am gonna have to go check this out... by Tina N Sat January 6, 2007 @ 1:22 PM


It wasn't an accident by tea_granny Sat January 6, 2007 @ 4:08 PM


I can't find the spell check on the firefox site... by Tina N Sat January 6, 2007 @ 6:45 PM


I believe it's built in by tea_granny Sat January 6, 2007 @ 9:45 PM


But you can download certain dictionaries by tea_granny Sat January 6, 2007 @ 10:15 PM


My work e-mail by Harleycat Sat January 6, 2007 @ 12:18 PM


AND Mr. Critical by Courtney C Sat January 6, 2007 @ 6:52 AM

by MA Loper Posted Fri January 5, 2007 @ 2:02 PM

See, PFB tried the whole moderator thing a short while back and it
essentially turned the site into a police state where no one wanted to
comment.

The problem with moderators is that it turns the site into nothing but
responses that sound like, "great letter - we loved it." Then there
is nothing constructive posted because everyone is too afraid of
insulting or offending other users or visitors. I would hope you
could see where that would completely defeat the purpose of a website
that is devoted to "FEEDBACK."

Most people can benefit from seeing any errors in their thinking or
being given tips on how to phrase their letter to better get a
favorable response from a company.

The vast majority of the letters that get "flamed" were written in
frustration and anger by the original letter writer (or OP) and are
rarely appropriate or professional enough to be sent to a company.
They wind up getting further flamed when the OP returns and proceeds
to get defensive with EVERYONE who responds and refuses to see any
other possible viewpoint other than their own.

Here's the thing (and oh how I wish Mr. Helpful would write this into
the TOS) This site is not intended for those with heart conditions,
those who are pregnant or could become pregnant or anyone with no
spine and a strong tendency to whine, overreact and throw tantrums if
people disagree with them.

When you post your letter it clearly states that you have the OPTION
of posting your letter for commenting by the community. You aren't
obligated to share and unless you were honestly thinking that your
multiple nastygrams (posted in rapid succession over 2 days) would be
met with nothing but praise and adulation, you should have checked the
NO box!

Reply

You're a bit late too by Adam W Fri January 5, 2007 @ 7:37 PM


you are so foolish by donno Fri January 5, 2007 @ 9:46 PM


Then why aren't you listening?? by MA Loper Fri January 5, 2007 @ 11:29 PM

I'm sick of this thread. n/t by Adam W Sat January 6, 2007 @ 6:52 AM


Awww, don't go away mad, Adam by MA Loper Sat January 6, 2007 @ 11:07 AM


by RedheadWGlasses Posted Fri January 5, 2007 @ 12:18 PM


Reply

**snicker*** by emt_c Fri January 5, 2007 @ 1:47 PM
by Valerie Bashura Posted Fri January 5, 2007 @ 9:19 AM

Adam,

I agree with you 100%!!! I posted a letter to complain for something
that bothered me, and I have the right to do that. And quite
honestly, I don't think it's anyone's place to judge whether someone
with a complaint is right or wrong.

I was surprised myself because when the site started, it was
definitely not like this. I haven't used it in a few years and was a
little shocked when half of the responses to my complaint were from
people telling me how wrong and unreasonable I am.

Just keep it in perspective...these people obviously have nothing
better to do than read letters on Planet Feedback all day and make
snide comments! I know it's easier said than done but just try to
ignore those types of comments and dismiss them as the rantings of
ignorant, uneducated and/or overly negative whiners.

Reply


Anyone ever notice... by Humorous Erik Fri January 5, 2007 @ 9:40 AM


Also... Isn't it interesting that... by Tina N Fri January 5, 2007 @ 1:00 PM

Almost makes you think they're all being posted by the same person...n/t by Cass Fri January 5, 2007 @ 1:47 PM


Oh please by RedheadWGlasses Fri January 5, 2007 @ 12:20 PM


LOL (: by donno Fri January 5, 2007 @ 1:29 PM


Actually, every time we choose to share a letter... by Tina N Fri January 5, 2007 @ 11:15 PM


You don't seem to understand the purpose of the site by donno Fri January 5, 2007 @ 1:40 PM


Yeah. by vc Fri January 5, 2007 @ 6:07 PM
by theshiningfool Posted Fri January 5, 2007 @ 7:29 AM

Being new to this site, I'll admit that I initially felt the same way
Adam did. Upon Cursory examination, it seems as though every response
is a negative one. However, as has been stated, as you move away from
the silliness of the top 20, things mellow out quite a bit.

As for Adam's doing something wrong (or not) I ask: do you understand
the meaning of the word return?
It's quite a long one, but here goes:

verb (used without object)
1. to go or come back, as to a former place, position, or state: to
return from abroad; to return to public office; to return to work.
2. to revert to a former owner: The money I gave him returns
to me in the event of his death.
3. to revert or recur, as in thought, discourse, etc.: He returned
to his story.
4. to make a reply or retort: She returned with a witty sally.

verb (used with object)
5. to put, bring, take, give, or send back to the original place,
position, etc.: to return a book to a shelf; to return a child to her
mother; to return the switch to off position.
6. to send or give back in reciprocation, recompense, or requital:
to return evil for good.
7. to reciprocate, repay, or react to (something sent, given, done,
etc.) with something similar: to return the enemy's fire; to return a
favor.
8. Law.
a. to give to a judge or official (a statement or a writ of
actions done).
b. to render (a verdict, decision, etc.).
9. to reflect (light, sound, etc.).
10. to yield (a profit, revenue, etc.), as in return for labor,
expenditure, or investment.

...this continues for an additional 35 definitions, however, we are
chiefly interested in the 5th definition, particularly in the portion
"...to the ORIGINAL place, position..."
Though the morality of your actions may be brought into question, your
choice of nomenclature cannot. It was NOT returned to Target, it was
TAKEN to Target.

Anyhow, I appologize for posting this here, but as the topic has been
broached several times on this thread, I felt it was appropriate.

Reply

Been there, done that by Adam W Fri January 5, 2007 @ 7:39 AM

by ALP Posted Thu January 4, 2007 @ 10:23 PM

Planet Feedback is a forum in which to discuss your experiences in
stores, restaurants, etc., and yes, people will have opinions on your
behavior based on what you write.

And sometimes there are customers who behave like obnoxious, spoiled
brats, and yes, PFBers might say, "you know, I think they did
everything they could to try and resolve the situation for you, but
you acted poorly." This is well within their rights, and if you don't
like it, it may be worth considering to stop posting on Planet
Feedbak. Being disagreed with, even flamed, should not be this
upsetting for you.

I have not read your other letters. If I have, I've forgotten them.
But you need to remember that when you post such things, people will
add their input, and some of it might not be what you'd like to hear.
That doesn't, however, mean it is invalid and "a flame."

Also, calling those who oppose you as "trailer trash" is rude and
uncalled for, and makes you sound like the kind of customer that no
one wants to deal with. If this is how you approach things, it is
very understandable why some would side with the company and not with
you. Personally, I know I wouldn't like to deal with someone who
resorts to name calling, and I don't think anyone else in retail
would, either.

You may call this a flame if you like, but I hope you consider what
has been said.

~A

Reply

You're a late comer by Adam W Fri January 5, 2007 @ 4:52 AM

Late comer or not... by ALP Sun January 7, 2007 @ 5:27 PM

by Gretchen Shiveley Posted Thu January 4, 2007 @ 12:30 PM

I'm just glad "Kissing at the Chili's" is off the top 20 list.

Reply

too bad by Juicy Jade Thu January 4, 2007 @ 2:34 PM

by Crusading Brennie Posted Wed January 3, 2007 @ 5:57 PM

I've been avoiding this letter for days now so when I finally came to
read it I noticed that there where 338 posts, I only got through 5
before ripping all my hair out.

Can I get a recap of what's going on?

Reply


Look for something in MySpace tomorrow AM.. by Firebrat Tracy Wed January 3, 2007 @ 8:23 PM


Oh I am so there! (n/t) by Crusading Brennie Wed January 3, 2007 @ 8:43 PM

Can I see? by Adam W Fri January 5, 2007 @ 4:54 AM

by Juicy Jade Posted Wed January 3, 2007 @ 12:41 PM

To me, the commentors on PFB are sort of like a "family" of sorts.
Especially some of the regulars on here. You guys defend one another
and argue among each other. It reminds me of some sort of strange
family reunion. There are people on here that are friends and people
on here that do not get along at all. Just like with a family reunion,
one can take it or leave it. You, Adam, choose to type in
"http://www.planetfeedback.com" into your browser. Nobody forces you
to do that.

While I will admit that some of the things said on here are sort of
mean spirited, myself included, it is all entertainment value. If you
get upset over something said by a faceless person over the internet,
then you really need to reevaluate yourself.

The companies do not see the comments unless they are PFB users
themselves, despite what a poster stated below. They only see the
letter. Therefore, the OP's message, no matter how ridicilous
sometimes, is the only thing that comes across.

Reply

by CrazyRedHead Posted Wed January 3, 2007 @ 10:59 AM

Something I learned when I worked on the phone. You don't or never
will see these people, so don't take it personally. Let it roll off,
like water off of a ducks back. So, I just take it with a grain of
salt.

I really don't care what anyone says about me, I know the truth and
that person has never met me.

I read these letters, some I laugh and some I just shake my head. I'm
no expert here but I try to use common sense, it has worked for me so
far. I guess I just don't have a life cause, I don't have these
problems with any (of these) company/ies I deal with.

I can understand getting totally flamed out for no reason, but some of
these letters would make the pope lose hope.

Reply

by Tina N Posted Tue January 2, 2007 @ 11:39 PM

The only people who complain about the commenters on PFB are the ones
who make outrageous demands...
Then are told, usually very politely, that their demands are
outrageous, then freak out over it.

Why do you people let faceless entities.. People you will probably
never meet, and an INTERNET forum become so important to you? Why do
you crave the acceptance of others so desperately?

Reply

Probably by Adam W Wed January 3, 2007 @ 6:04 AM

Oh snap! by CrusadingStarlight22203 Wed January 3, 2007 @ 6:58 AM

I'm also in agreement n/t by Suiren Wed January 3, 2007 @ 9:21 PM


Not to you... by Tina N Wed January 3, 2007 @ 7:08 AM

Except for when you are being painfully nice to try to encourage people to like you. by CrusadingStarlight22203 Wed January 3, 2007 @ 8:12 AM


No, I don't give a damn who likes me. by Tina N Wed January 3, 2007 @ 8:40 AM

That's why after I insult you... by CrusadingStarlight22203 Wed January 3, 2007 @ 9:00 AM


And you didn't answer the question... by Tina N Wed January 3, 2007 @ 7:09 AM

??? by Adam W Wed January 3, 2007 @ 7:54 AM


LOL! by Tina N Wed January 3, 2007 @ 8:41 AM

The same reason by Adam W Wed January 3, 2007 @ 5:42 PM


Well at least we can agree on one thing by Crusading Brennie Wed January 3, 2007 @ 5:51 PM

oh no by Happy1974 Thu January 4, 2007 @ 8:03 AM

by shahidah muta Posted Tue January 2, 2007 @ 10:26 PM

Adam, I completely agree with you. I too posted and felt as if I was
eaten alike by those lying in waiting..not sure what for. I now come
to the site from time to time, just to read the posts and have a great
laugh. I suggest you do the same. Read but not sure if you want to
post such seriousness again. If you have read past post, you will
find your insights have been posted many times before. It is
sometimes difficult to change a culture/mindset of people. Like I
said, when you are looking for a deep laugh pull up the site and let
it take you for a ride!

Reply


Puh-leeze by tickytack Wed January 3, 2007 @ 9:12 AM


PO'D ? by Nobody Special Wed January 3, 2007 @ 10:44 AM


Yep - PO'd by tickytack Wed January 3, 2007 @ 11:00 AM


Maybe she's just a little "Ticked -off" then by Nobody Special Wed January 3, 2007 @ 11:07 AM


Oh, so clever. by tickytack Wed January 3, 2007 @ 1:20 PM


Allrighty then. by Nobody Special Wed January 3, 2007 @ 5:42 PM


Glad to know by tickytack Thu January 4, 2007 @ 12:55 PM


Waaahhhh! Ticky-Tacky is sooo mean and tough!!! I'm gonna go home :( by Nobody Special Thu January 4, 2007 @ 6:32 PM

tickytack by shahidah muta Fri January 5, 2007 @ 9:08 PM


Hi Shahida! How's things? by Nobody Special Wed January 3, 2007 @ 8:25 PM


Shahidah by Chris M Wed January 3, 2007 @ 9:56 PM

Chris & Nobody Special by shahidah muta Fri January 5, 2007 @ 9:02 PM
by J Uriz Posted Tue January 2, 2007 @ 5:05 PM

I agree. I started looking at planet feedback 5 to 6 years ago and it
was a great place to get consumer help. I have had letter of apology
sent to me and refunds and gift cards. But I recently joined up again
and I was jumped on but another person about a awful trip too local
restaurant. I think this is pitiful and well never post publicly
again.

Thank you Planet Feedback for your help! Get better moderators.

Reply

Why do you care? by A A Tue January 2, 2007 @ 5:15 PM

Congrats on the apology, refunds and gift cards by S. Brown Tue January 2, 2007 @ 5:35 PM

Thanks S. Brown! by J Uriz Tue January 2, 2007 @ 9:27 PM


J Uriz.. by Firebrat Tracy Tue January 2, 2007 @ 9:38 PM

don't know Nina by J U Wed January 3, 2007 @ 9:14 AM
by S. Brown Posted Tue January 2, 2007 @ 5:04 PM

Don't visit this site!

By the way - - it's not lost on me that you are the one with too much
time on your hands, you are the one that can't stop calling other
people names, and you are the one that is instigating the controversy.
And no one cares that you are an "advocate of freedom of speech" - -
which, last time I looked, is a two-way street.

Bottom line? If you don't like the way the volunteers are managing
this site and can't seem to get along with the other members, then go
elsewhere, because your whining is getting old and the fact that you
even used the word "respect" makes me laugh.

The use of PFB is strictly voluntary and it's not like you paid money
to post a letter. I've seen other similar sites and you won't find
one that's run any better - - but, then again, I seriously doubt if
you would ever be happy unless you found a group of people to agree
with you 100%.

Reply

And I'd like to add . . . . by S. Brown Tue January 2, 2007 @ 5:12 PM

That's a very welcoming attitude by Adam W Tue January 2, 2007 @ 8:49 PM


Why should we want or care if you stay after the way you've acted? n/t by Courtney C Wed January 3, 2007 @ 1:58 AM

I haven't done anything that's not done on a regular basis n/t by Adam W Wed January 3, 2007 @ 2:10 AM


yes you have by Courtney C Wed January 3, 2007 @ 2:44 AM

Wrong by Adam W Wed January 3, 2007 @ 2:49 AM


You're not listening by Courtney C Wed January 3, 2007 @ 3:10 AM

Ah by Adam W Wed January 3, 2007 @ 4:34 AM


wow by Courtney C Wed January 3, 2007 @ 4:55 AM


I figured you'd get tired of slamming your head... by Tina N Wed January 3, 2007 @ 7:13 AM

Head Slammer! by Adam W Wed January 3, 2007 @ 7:57 AM


I'm starting to think someone has a crush on me... ;) n/t by Courtney C Wed January 3, 2007 @ 8:21 AM

HAHAHAHAHAAHAHAHAHAHAHAAH! by Adam W Wed January 3, 2007 @ 8:26 AM


no problem, glad to be of service ;) n/t by Courtney C Wed January 3, 2007 @ 8:27 AM

by l m Posted Tue January 2, 2007 @ 12:57 PM

Adam, I agree that the trash around here is turning this site into
nonesense. Don't take anything they say to you personally, they have
nothing better to do than to try attack everyone who writes letters on
here. The truth is that there aren't that many of them as it seems
since some of them have multiple screen names. It's laughable, really
how they will use their other personalities to cheer for themselves,
lol. Most of them are just social rejects who are desperately seeking
attention, even if all they can get is negative attention, they'll
take it and run with it!! You know what else is funny? That the
companies are too smart to even care about what they have to say!!
Hey, if they're not smart enough to know that all they're doing is
wasting their life away sitting on their wide loads all day, oh well.
Sucks to be them!

Reply


And you know all this because..... ? by Tina N Tue January 2, 2007 @ 12:59 PM


Their crystal ball... by friendofjimmyk Tue January 2, 2007 @ 1:20 PM


~~giggle~~ n/t by Tina N Tue January 2, 2007 @ 1:29 PM


How big is this crystal ball? by calm Tue January 2, 2007 @ 6:17 PM


I resent that implication. by Humorous Erik Tue January 2, 2007 @ 2:10 PM


I agree completely. by Not Erik Tue January 2, 2007 @ 2:13 PM


Why, thank you very much... by Humorous Erik Tue January 2, 2007 @ 2:14 PM


Now hold on!!! by vc Tue January 2, 2007 @ 3:15 PM


So tell me... by Not Erik Tue January 2, 2007 @ 3:44 PM


Hey! by vc Tue January 2, 2007 @ 4:54 PM


Multiple screen names? by RedheadWGlasses Tue January 2, 2007 @ 4:21 PM

funny thing by Juicy Jade Tue January 2, 2007 @ 6:32 PM

by Humorous Erik Posted Tue January 2, 2007 @ 9:59 AM

You know, I remember when this site had moderators. In particular, I
remember they had this one highly intelligent, ruggedly handsome
fellow who was a site moderator above all other site moderators. What
was that guy's name again?

Oh, yeah. That's right. It was me.

And just between you and me, chief, if I was still a site moderator, I
would've reported at least a dozen of your comments by now. So when it
comes to begging the site for some more moderators, you best be
careful what you wish for. You might get it.

In the meantime, enjoy your right to say whatever you want, and stop
whining about everybody else's ability to do the same damn thing.

Reply

by Jeffrey Posted Tue January 2, 2007 @ 9:02 AM

While it's true that some people get out of hand with their comments,
you (and everyone else that writes a letter) needs to realize a few
things:

(1) You chose to share your letter and agreed to receive comments.
Not every comment is going to be positive.

(2) Even if the comment seems overly harsh, the person might just have
a point. Think about what you're being told, not the WAY it's being
said.

(3) If you write an harsh letter, don't be surprised when you get
harsh comments.

(4) If you patronize a business that's putting the mom&pop's out of
business, why do you later put them down? If you object to
Blockbuster's (for example) business model, why go there in the first
place?

I've seen plenty of letters where the OP was dead wrong. However,
upon receiving comments, the OP says "I didn't think of it that way"
or "I was upset and I'm sorry. I'll re-write my letter in a more
level headed way." In these cases, the OP gets kudos from the
commenters.

This site has tried moderators. And it didn't make sense, in the
end.

How would YOU like it if a moderator decided YOUR letter should be
deleted because the moderator didn't like your letter? You wouldn't
like it, I'm sure.

Reply

hmm,.. by lynnhowell Tue January 2, 2007 @ 8:12 PM


There have been several occasions, actually. by Firebrat Tracy Tue January 2, 2007 @ 8:44 PM

Moderators for the comments by J Uriz Tue January 2, 2007 @ 9:33 PM


Why? by Jeffrey Wed January 3, 2007 @ 7:07 AM

You are great! by J U Thu January 4, 2007 @ 8:48 AM


by tickytack Posted Tue January 2, 2007 @ 8:36 AM

Adam, get a life.

Incidentally, I rented that movie.

It SUCKED.

Reply


told ya so :P by Courtney C Tue January 2, 2007 @ 8:42 AM


I should have known better by tickytack Tue January 2, 2007 @ 9:54 AM


I haven't read the book or seen the movie. by calm Tue January 2, 2007 @ 10:37 AM


Nah pretty much stays put in the movie by Courtney C Tue January 2, 2007 @ 11:01 AM


btw by Courtney C Tue January 2, 2007 @ 11:02 AM


Mystery kitchen by tickytack Tue January 2, 2007 @ 11:07 AM


No, I won't. by calm Tue January 2, 2007 @ 10:37 PM


Get a life? by Chris M Tue January 2, 2007 @ 11:43 PM


lighten up? by Courtney C Wed January 3, 2007 @ 1:55 AM

I've pretty much ignored that by Adam W Wed January 3, 2007 @ 2:14 AM
by Boxy Posted Mon January 1, 2007 @ 10:36 PM

I have been reading this site for several weeks but never posted
before. This topic has forced me out of the shadows!

I have read many negative comments that were completely merited. Many
of the posters that compose these letters are so off base, but the
amazing part is that they can't see it. If you walked through life
with blinders on about how demanding you could be, you too would think
you were being bullied. It seems to come down to a feeling of
entitlement.

"You should offer waffles in ANY restaurant"

"You should take back my DVD regardless of the return policy"

"You should give me a tax deduction or else I'm taking my toys back"

"You shouldn't need to see my drivers license to purchase Sudafed
(even though it's a federal law), because the store down the road
doesn't require it...."

People are amazing sometimes. I'm glad that there is a group of
people that are willing to participate in this forum and call some of
these letters what they are - useless drivel!!

Keep up the good work!!!! :)

Reply


Thanks for offering a fresh perspective by Venice Mon January 1, 2007 @ 10:51 PM


Like Venice, I am also glad a "quiet watcher" spoke up. by Tina N Mon January 1, 2007 @ 11:31 PM

I'm not disagreeing. by Adam W Mon January 1, 2007 @ 10:55 PM


And on others you haven't. by Courtney C Tue January 2, 2007 @ 3:42 AM

I have called people names by Adam W Tue January 2, 2007 @ 4:29 AM


So that makes it ok by Courtney C Tue January 2, 2007 @ 4:50 AM

I thought by Adam W Tue January 2, 2007 @ 6:47 AM


How about this for a rule? by Courtney C Tue January 2, 2007 @ 7:05 AM


On the Sudafed thread... by Tina N Tue January 2, 2007 @ 9:38 AM


Good catch, Tina by LadyMac Tue January 2, 2007 @ 9:45 AM


I probably would have... by Tina N Tue January 2, 2007 @ 10:27 AM


Forming a judgment about your actions, as described by you by calm Tue January 2, 2007 @ 11:01 PM


Cal - I ::heart:: you :) N/T by Firebrat Tracy Tue January 2, 2007 @ 11:09 PM

You got to read Rapunzel's post by Adam W Wed January 3, 2007 @ 2:17 AM


You weren't called anything on the Sudafed thread... by Tina N Thu January 4, 2007 @ 8:17 AM

I didn't by Adam W Thu January 4, 2007 @ 9:28 AM


Why do you keep doing that? by CandyPickletoes Thu January 4, 2007 @ 1:36 PM

Candy by Adam W Thu January 4, 2007 @ 5:09 PM


Duly noted by CandyPickletoes Thu January 4, 2007 @ 5:19 PM

by donno Posted Mon January 1, 2007 @ 9:46 PM

I think you would be acting differently. Stay with me for a moment.
The exchanges that you won't walk away from are exactly the thing you
complain about. The problem is that they aren't discussions.
People got peeved and they responded. Tit tat tit tat. Red made a
suggestion that would benefit everyone - walk away from these threads
and become a responder to other people's threads for a bit. Practice
understanding the position of others and helping them see an
alternative viewpoint. I have this feeling your reaction to this
suggestion may be "why doesn't everyone else practice understanding my
viewpoint," but we've been over that pretty well for now. If you go
back and read over all the comments, you will see many references such
as "I was with you until" "his points aren't all wrong" (which I take
as a positive). These are made be people who have a lot of experience
here and frequently write positive comments.

You know who wrote an extremely good letter a few posts down - Red.
She sat around watching this situation unfold (BTW, you can be certain
she read most every post), and when the time seemed right she posted.
You might ask yourself why she didn't post before this. She is a
prolific contributor. Just pondering this question (if you knew her
style) is an interesting and educational exercise all of its own.
Another poster (Mary Jo) - same thing. There are a lot of regulars who
are not part of these threads because of the tone. There is such a
thing as escalation. Another great resource - Jeffrey. The problem
with naming names is you leave people out. I apologize to you folks.
If you take the time to read Red's letter and think about what she is
saying, it may also be very helpful.

Reply


by tea_granny Posted Mon January 1, 2007 @ 5:26 PM

Are you for real?????

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
294775&reply_id=85099#anchor85099

Hello, Pot? This is the kettle......

Reply

Yup by Adam W Mon January 1, 2007 @ 5:29 PM


Yes it does by Courtney C Mon January 1, 2007 @ 6:02 PM

I have dished out worse insults by Adam W Mon January 1, 2007 @ 7:46 PM


You still called a name... by Tina N Mon January 1, 2007 @ 11:33 PM


Actually, I didn't read any of the other responses to you by tea_granny Mon January 1, 2007 @ 6:13 PM

My comment by Adam W Mon January 1, 2007 @ 6:37 PM


I'm sorry, by vc Mon January 1, 2007 @ 6:49 PM


In all fairness by CandyPickletoes Mon January 1, 2007 @ 6:51 PM

That is my point. by Adam W Mon January 1, 2007 @ 6:55 PM


Ok by CandyPickletoes Mon January 1, 2007 @ 7:13 PM


Yeah, right. by vc Mon January 1, 2007 @ 7:19 PM


I hear ya by CandyPickletoes Mon January 1, 2007 @ 7:27 PM


Flawed Experiment by Chris M Mon January 1, 2007 @ 7:29 PM


The fact that you have the unmitigated gall... by Tina N Mon January 1, 2007 @ 11:35 PM


I think you're absolutely FULL OF IT and are trying to cover your tail now that you've been called out. I'm glad very few people are being fooled by your bull n/t by Courtney C Tue January 2, 2007 @ 1:57 AM

Think what you want by Adam W Tue January 2, 2007 @ 2:45 AM


You are a liar. by Tina N Tue January 2, 2007 @ 10:21 AM

There was no lie! by Adam W Wed January 3, 2007 @ 4:19 AM


Great Minds Think Alike, tea_granny by LadyMac Mon January 1, 2007 @ 6:51 PM

HAHA by Adam W Mon January 1, 2007 @ 7:29 PM


So basically... by Firebrat Tracy Mon January 1, 2007 @ 7:37 PM


Tracy...did you expect much else? by Chris M Mon January 1, 2007 @ 7:38 PM


I guess the cynic in me was napping or something. LOL by Firebrat Tracy Mon January 1, 2007 @ 7:40 PM

That makes sense by Adam W Mon January 1, 2007 @ 8:55 PM


Ok liar. by vc Mon January 1, 2007 @ 7:39 PM


LOL by Firebrat Tracy Mon January 1, 2007 @ 7:48 PM

lies by Adam W Mon January 1, 2007 @ 8:57 PM


Experiment or not...you are wrong by tea_granny Mon January 1, 2007 @ 7:50 PM

by RedheadWGlasses Posted Mon January 1, 2007 @ 4:40 PM

I stayed out of this mess for as long as I could, but I have to
address something Adam said (someone else said it as well, but it was
a name I neither recognized nor remember):

NO, not every complaint letter gets negative feedback. We do not lie
in wait to pounce on stupid demands by impulsive, entitlement-laden
letter writers. But hey, when the opportunity is presented, people
enjoy the feeding frenzy.

This hypberbole ("EVERY ATTACKS" or "EVERY LETTER GETS BLASTED")
neither serves to support your argument nor lends credibility to you.

Personally, the whole Blockbuster thread should have been a fourth of
what it was, but the same arguments just got repeated over and over.
But I think that's typical of human nature online -- not everyone goes
to the beginning, reads the initial post and thinks, "Hmm that's what
I was going to say. Thanks for doing it for me, Harleycat" or "I'd
like to respond to that nasty last post left by so-and-so, but I think
letting her/him have the last word is preferable to keeping this inane
argument going."

Not too long ago, I itemized in my PFB blog something like the last
30-40 letters I'd responded to and what my response was. The
overwhelming majority of my responses were either thankful ("thanks
for letting them know what a good job your waiter did!" "Wow, I didn't
know that would be an issue with this product. Thanks for the heads
up!"), supportive/commiserating ("That sucks! I hope they get back to
you ASAP and refund you every penny!" "I know it's not fair, but it's
what they do and there isn't much you can do about it. It happened to
me as well."), helpful ("I suggest you call HQ and ask to speak with
human resources -- that's who should handle this problem. I hope they
let you know what they end up doing!").

A very few were negative, and I assure you, in those instances, either
all or nearly all responders answered in similar fashion. Even more
rare is a letter where there really are two sides -- and people will
split almost evenly. Sometimes we get respectful debate about it,
sometimes it goes way downhill because people takes things so
personally and can't back off.

Someone who comes here and posts what should be a professional (or as
close as the writer can get) business letter (otherwise, why write it?
don't you want results? then write like an adult who has some common
sense) but instead posts ridiculous diatribe deserves what he/she
gets. Some of us with more volatile personalities will respond with
more emotion and heat. Others with cool heads will criticize the
letter writer as well, but in a more polite way. Either way, an
unfounded complaint gets its nose rubbed in it, so to speak. I'm very
fine with that -- if for no other reason than SOMEONE might learn a
lesson that their attitude or expections need to be adjusted.

I also want things to be taken seriously here, for the most part. I
am a writer and an editor. If I write a complaint letter or a letter
of thanks, I want it to be accepted, read, and taken seriously. If
too many people get away with posting rude, obnoxious demands to
businesses, that will hurt ME when my letter gets sent. This site
needs to maintain a level of crediblity or becomes nothing more than a
bulletin board posting site.

THE PROBLEM IS...

All you see are the more emotional, interesting, etc., letters listed
in the top 20 to the left of the page you're on. Like many regulars,
I actually see every single post in this website. I choose to ignore
many, I read many, I respond to a few, proportionately speaking. So
if I blasted Phyllis (wanted Toys for Tots to return her donated
toys), you can bet at least 95% of the responders did.

So if you'll look outside the top 20 list, you'll find:

(1) really nice letters in praise of a company, employee, manager,
product -- we love these.

(2) some boring letters going into great detail as to the problem with
the product they purchase -- these tend to get ignored, and if they do
get answered, there are far fewer responses

(3) Some good complaint letters that aren't full of unwarranted
demands for undeserved service, product, refund, etc. A good
complaint letter PROBABLY gets more praise here than a good
complimentary letter. A good complimentary letter is easy to write.
But a good complaint letter isn't quite so easy. I have a quick but
short temper, so I tend to not write complaint letters. By the time
I've cooled off, I just don't give a shiznet any more.

So that's my take on it. Adam, personally, if you gave up this fight
(insisting you did nothing wrong with Target) -- just gave it up --
and decided to try responding to a few letters posted at this site,
you may find that you enjoy it almost as much as arguing with people
who won't bend. ;) You're obviously smart, you can write well, so I
would just suggest you chill out for a bit, ignore this whole thread
(really, don't come back to it, leave comments and arguments
unanswered), and take a jump into the responder pool and see what you
think.

Cheers.

Reply

by Firebrat Tracy Posted Mon January 1, 2007 @ 11:34 AM

In addition to being in complete agreement with the other posters
here, I find it ironic that your last comment to me over in your
letter was that *I* obviously have too much time on my hands. LOL

I'd find that bit of hypocrisy quite disturbing if I wasn't so amused
by it.

Reply

i dont think its you that.... by PFBSUCKS Mon January 1, 2007 @ 2:55 PM


Who's a baby? (n/t) by LadyMac Mon January 1, 2007 @ 3:02 PM


For the record by LadyMac Mon January 1, 2007 @ 3:09 PM


Oh, that's a discussion I'd love to see. Cuz Greg seems to be by Tina N Mon January 1, 2007 @ 11:40 PM


whats up with the name PFBSUCKS anyway? Why would you be here if it suck.. oh nvm, now my head hurts. n/t by Courtney C Tue January 2, 2007 @ 8:43 AM

Okay Alley... n/t by CrusadingStarlight22203 Wed January 3, 2007 @ 8:04 AM

by Adam W Posted Mon January 1, 2007 @ 4:35 AM

I'm going to be fair and I'm going to go through all of the complaints
on the top 10 except for my letters and post the FIRST response FROM
each of the letters.
My comments for each of the letter are in CAPITAL LETTERS.


THE POSTER WAS TOLD TO GET A REALITY CHECK AND HER PARENTING DECISIONS
WERE QUESTIONED

"Merry Christmas! Just not for us Wal-Mart shoppers..."

Is this for real?

"I would say she deserves like a shoping spree or something..."

And YOU deserve a check.
Made out to 'Reality'.

If you paid for a camera, you should get one. No arguement. But one
of
the oldest tricks in the book is for someone to buy an item, remove
it
from the box, and then go back to the store and say it was missing
when they opened it.
Ain't saying you did that. Just an FYI from a former retail
employee's
POV.
And I can't imagine NOT checking out something like that before I
wrapped it. What if it had been defective?

I'd address the whole 'heart-wrenching' "Santa isn't real" episode,
but it's plenty dramatic already without adding to it.
I'm finding it hard to believe an 11-year-old in this day-and-age
would still believe in Santa...?


THE POSTER WAS TOLD WHAT SHE DID WRONG AND IT WAS IMPLIED THAT SHE IS
GREEDY


"Was Told To Donate The Dolls, And Will Get A Stamped Letter Of The
Dolls Donated, Will The Certificate"

It's called Keeping your Receipts. The Toys for Tots program gave the
toys to needy children.
What do you want? Recognition? Just giving to NEEDY CHILDREN and
knowing someone had a nicer Xmas isn't enoug for you?



THE POSTER WAS CALLED LAZY AND PATHETIC


"Sudafed purchase"

It's not his job to touch your wallet. Just take your lazy fingers,
pull it out of the wallet, and slide it through the machine and stop
bitching.
The Pharmacist is the REASON the pharmacy exists!
Rite Aid has EVERY right to have any policy they want.
Suck it and stop being so lazy and pathetic.



tHE POSTER WAS TOLD THAT THIS WAS HER FAULT

"United Airlines strands Mother & 3 babies on Christmas Day!"

While I feel for sorry fr you, you are wrong about at least one
thing.
Security does not require you to check baby food. A certain quantity
can be carried aboard the plane. Secondly why didn't you gate check
the car seats. I fly weekly and this is done all the time. Yes ,
they shouldn't have lost your luggage, maybe they should have
compensated you, but your wife could have done some things to prevent
this.


THE POSTER WASN'T PICKED ON. THEY PICKED ON ME INSTEAD AND OFFERED A
LITTLE TIP. NOT TOO NEGATIVE.

"WORST RETURN POLICY EVER! MERRY CHRISTMAS CHILDREN"



You can thank those who took advantage of the previous return policy
for making it difficult for everyone now.

I will point out that Target prints a gift receipt with every
purchase. I tape those to any gifts I give from there so people can
return or exchange them if necessary.


i FIND THIS TO BE A BIT ANNOYING BUT IF YOU'RE GOING TO WRITE A LETTER
TO A BUSINESS THEN THE POSTER SHOULD USE PROPER GRAMMAR. I'LL COUNT
THIS ONE AS CONSTRUCTIVE CRITICISM

"unfair to female employees"



I'm all for equal pay for equal work, but, baby, go back to school!
It even looks like you misspelled your own name!



THE POSTERS PARENTING DECISIONS CAME INTO QUESTION ONCE AGAIN. THERE
IS NO LEGAL AGE WHERE A CHILD CAN BE LEFT ALONE. IT'S UP TO THE
PARENTS TO DECIDE WHEN A CHILD IS OLD ENOUGH. IF THE PARENTS FEEL
THAT A 12 YEAR OLD IS OLD ENOUGH THEN SO BE IT.


" Movies at the Hilton"

You left your 11 and 8 year old children in a hotel room, in a
strange
city, alone? As a parent of a 12 year old, I find that repulsive.

It is your obligation to parent, not Hilton's. It seems to me that
they have a mechanism in place to avoid these channels. You had the
option to a) block them at check in or b) block them from your tv.
You did not avail yourself of either option and instead allowed your
children to watch smut. Parent of the year award for you....
(sarcasm).

Two words... personal responsibility. Try it sometime.


THE POSTER WAS CALLED CHEAP. THE RESPONSE WOULD HAVE BEEN FINE
WITHOUT THAT LAST SENTENCE.

"Apple's refusal to work with Napster"



Apple has a venue where you can buy music. Buy it there. Stop being
cheap.






I HOPE YOU TOOK THEM TIME TO READ THESE OR AT LEAST READ MY COMMENTS.
OUT OF THE 8 LETTERS HERE ONLY ONE HAD A POSITIVE RESPONSE AS THE
FIRST RESPONSE AND EVEN THAT WAS SOMEWHAT NEGATIVE. INSTEAD OF
CRITICIZING EVERYONE WHY NOT TRY HELPING PEOPLE. THAT'S WHAT THIS
SITE IS ALL ABOUT YET NOT MANY PEOPLE DO IT.

Reply


Give it up Adam by Courtney C Mon January 1, 2007 @ 4:48 AM

I didn't say there were no positive comments. by Adam W Mon January 1, 2007 @ 4:56 AM

and you suggesting that I leave is exactly what is wrong with this site. by Adam W Mon January 1, 2007 @ 5:02 AM


If all you're EVER going to do is whine... by Tina N Mon January 1, 2007 @ 9:29 AM


just for kicks I spellchecked that by donno Mon January 1, 2007 @ 10:30 PM


Hee... I knew it isn't a word... by Tina N Mon January 1, 2007 @ 11:41 PM


Lol by Courtney C Mon January 1, 2007 @ 9:44 AM

grammar!!!!! by Peter Ceccarelli Thu January 4, 2007 @ 3:55 PM


oh thank GOD you caught that! by Courtney C Fri January 5, 2007 @ 8:31 AM


Adam by CandyPickletoes Mon January 1, 2007 @ 7:23 AM

Candy by Adam W Mon January 1, 2007 @ 3:44 PM


But are you suggesting by CandyPickletoes Mon January 1, 2007 @ 5:26 PM

I'll admit that some of the complaints are stupid by Adam W Mon January 1, 2007 @ 5:36 PM


BTW.. by Harleycat Mon January 1, 2007 @ 9:11 AM


I know this letter isn't in the Top 20 by LadyMac Mon January 1, 2007 @ 9:21 AM


I heart you, Lady Mac by Courtney C Mon January 1, 2007 @ 9:46 AM


Exactly Courtnet and Lady by Chris M Mon January 1, 2007 @ 10:20 AM


Apparently Adam, by ~Leanne~ Mon January 1, 2007 @ 11:37 AM

Thanks Courtney by Adam W Mon January 1, 2007 @ 3:48 PM

It was clear to me by Suiren Mon January 1, 2007 @ 3:56 PM


you kidding me? by Courtney C Mon January 1, 2007 @ 6:00 PM

I've been called a liar and a thief. by Adam W Mon January 1, 2007 @ 6:41 PM

Story by Suiren Mon January 1, 2007 @ 7:01 PM

Do you really not see the point of that leter. by Adam W Mon January 1, 2007 @ 3:47 PM


For the life of... by Chris M Mon January 1, 2007 @ 4:44 PM


I'm not a sheep by LadyMac Mon January 1, 2007 @ 6:58 PM


Baaah by Chris M Mon January 1, 2007 @ 7:40 PM
by franese Posted Sun December 31, 2006 @ 9:35 PM

Adam, if you had gone into Target and told them that the DVD was
purchased at Blockbuster but they wouldn't exchange it, what do you
think Target would have done?

Since you don't think you did anything wrong, why weren't you upfront
with them?

Reply

I told them it was a gift. by Adam W Mon January 1, 2007 @ 2:32 AM


A Gift by Harleycat Mon January 1, 2007 @ 9:01 AM

If you have a problem with the policy by Adam W Mon January 1, 2007 @ 5:11 PM


It's People Like You.. by Harleycat Tue January 2, 2007 @ 8:05 AM

Adam must lead a lonely life by SZ Mon January 1, 2007 @ 5:20 PM

Well look at the arrogant American by Adam W Mon January 1, 2007 @ 7:02 PM


For the record. by vc Mon January 1, 2007 @ 9:14 PM


When did New Year's Eve become a strictly American holiday? by Courtney C Tue January 2, 2007 @ 4:01 AM

It's not by Adam W Tue January 2, 2007 @ 6:49 AM


So, why mock an American for celebrating it? by Tina N Tue January 2, 2007 @ 10:18 AM


alright now big spender! :P You're just trying to make the rest of us feel cheap. :P n/t by Courtney C Tue January 2, 2007 @ 10:22 AM


No, just pointing out to Adam... by Tina N Tue January 2, 2007 @ 10:38 AM

Ever heard of something called Chinese New Year???? by Adam W Wed January 3, 2007 @ 2:54 AM


*yawn* by Courtney C Wed January 3, 2007 @ 3:55 AM

That's great! by Adam W Wed January 3, 2007 @ 4:21 AM


It is for EVERYONE who works in any industry that has by Tina N Wed January 3, 2007 @ 7:17 AM

We're way off point by Adam W Wed January 3, 2007 @ 8:00 AM

Ha-ha!! by SZ Wed January 3, 2007 @ 3:31 PM


Then why did you say "Arrogant American"? by Tina N Thu January 4, 2007 @ 8:35 AM

Well Tina by Adam W Thu January 4, 2007 @ 5:13 PM


Right. by calm Thu January 4, 2007 @ 5:54 PM

by Joalesh Posted Sun December 31, 2006 @ 6:43 PM

Now I could see the first time you put a letter up and made it public
and it get lots of negative replies. That's a given as it's the first
letter and you wouldn't know how people would react. But, to keep
posting letters as public and not make them private...well, you are
just asking for it then. In my opinion, of course.

Reply

WOW! by Adam W Sun December 31, 2006 @ 7:01 PM

C'mon tell me I'm wrong. You know you want to! by Adam W Mon January 1, 2007 @ 4:16 AM


You ARE wrong. by Tina N Mon January 1, 2007 @ 10:47 AM


Re: You ARE wrong by Joalesh Mon January 1, 2007 @ 11:28 AM


Well, Joalesh... by Tina N Mon January 1, 2007 @ 12:31 PM


Isn't that the truth, lol n/t by Joalesh Mon January 1, 2007 @ 1:57 PM

WRONG AGAIN! by Adam W Mon January 1, 2007 @ 3:51 PM

Yes, you're wrong again, Adam by SZ Mon January 1, 2007 @ 4:55 PM

I'm not sure I believe that by Adam W Mon January 1, 2007 @ 4:58 PM

Actually... by CrusadingStarlight22203 Mon January 1, 2007 @ 4:53 PM


LOVE, LOVE, LOVE by CandyPickletoes Mon January 1, 2007 @ 5:39 PM

Thanks! by CrusadingStarlight22203 Tue January 2, 2007 @ 9:41 AM


Re: Actually by Joalesh Tue January 2, 2007 @ 4:59 AM

Actually..... by Adam W Wed January 3, 2007 @ 8:19 AM

FOUND THE POST... by CrusadingStarlight22203 Wed January 3, 2007 @ 7:47 AM


Hey Joal by CandyPickletoes Mon January 1, 2007 @ 6:11 PM


Yep by Joalesh Mon January 1, 2007 @ 10:32 PM


He's adorable by CandyPickletoes Tue January 2, 2007 @ 5:40 AM


Re: He's adorable by Joalesh Tue January 2, 2007 @ 8:02 AM


Well, here you go! by CandyPickletoes Tue January 2, 2007 @ 3:13 PM


Awwww by Joalesh Tue January 2, 2007 @ 3:15 PM

by Jack Carlton Posted Sun December 31, 2006 @ 4:43 PM

Adam I Agree with you 110% and more if I could. This place is full of
people who just want to come here hound EVERYONE for making a
reasonable complaint. I too made a post and had the exact same thing
happen to me. They reply to your post and put you down for for
something in you post that has nothing to do with the ACTUAL
COMPLAINT.

If you were to look at the poeple hounding us ( Chris M and maybe
others) all they do is go and complain on many other letters. I would
be willing to bet that if they have a problem they wouldnt think
twice about going off about their problem. They remind me of that "one
co-worrker" (you know who i'm talking about) that complains about
EVERYTHING no matter what management does to resolve it, its the wrong
thing.

Lets face it this place is not what it seems to be. I have made my
complaint on other message boards and the poeple there felt that what
happened to me was wrong. I DIDNT HAVE ONE NEGATIVE REPLY TO MY POSTS!


I am done with this site and I guess thats what happened to all the
other poeple. The true customers were run off by the complainers here
and all that left are the ones that put you down for having a
legitimate problem.

One last thing, I said I am done with this site but, I will check this
message just to see what "they" have to say about it, but I already
know the answer lol, and Adam, when "they" flame me for this post
remember this story about my co-worker and tell me if think it sounds
like them...

I walked by her with a cigarett in my hand, she started coughing and
gagging like she was about to die. She goes into the office and
complains to the manager that I wasn't smoking in the designated area.
later that day she was hanging in the window of another co workers car
that was smoking, having a conversation with her and wasnt hacking and
gagging!

I bet the most complaints I get for my post will be about that
story... Whatcha think???

Reply


YEAH!! by Chris M Sun December 31, 2006 @ 10:55 PM


Oh, puulllleeeezzzeee! LOL by Tina N Sun December 31, 2006 @ 11:36 PM

Who the hell are you? by Adam W Mon January 1, 2007 @ 4:14 AM


I'm an adult member of this website. by Tina N Mon January 1, 2007 @ 9:34 AM

He didn't whine because he stood in the rain. by Adam W Mon January 1, 2007 @ 5:00 PM


All needless information, exactly the point by Chris M Mon January 1, 2007 @ 7:37 PM

It should be of relevance to Sony by Adam W Mon January 1, 2007 @ 7:42 PM


Ughh... by Chris M Mon January 1, 2007 @ 8:11 PM

Sony is partly to blame by Adam W Mon January 1, 2007 @ 9:04 PM


? by Chris M Mon January 1, 2007 @ 9:28 PM

True by Adam W Mon January 1, 2007 @ 10:09 PM


I disagree on one thing by Chris M Mon January 1, 2007 @ 11:22 PM


I've said it before, and I'll say it again... by Tina N Mon January 1, 2007 @ 11:47 PM

Let me give you one example of where SONY is at fault by Adam W Tue January 2, 2007 @ 2:53 AM


They CHOSE to stand around like cattle waiting for the slaughter. by Tina N Tue January 2, 2007 @ 10:13 AM

Yes they did by Adam W Wed January 3, 2007 @ 2:58 AM

Uh-oh.. by SZ Mon January 1, 2007 @ 4:50 PM

I'm not getting off track. by Adam W Mon January 1, 2007 @ 7:32 PM

Exactly my point by Jack Carlton Tue January 2, 2007 @ 9:55 AM


If standing in the rain had nothing to do with your complaint... by Tina N Tue January 2, 2007 @ 11:15 AM


Excellent point, Tina. by Firebrat Tracy Tue January 2, 2007 @ 12:41 PM

you tell me by Jack Carlton Tue January 2, 2007 @ 4:26 PM


I'm not dumb enough to pay 600 bucks for a GAME. by Tina N Tue January 2, 2007 @ 11:56 PM

So how dumb are you? by Adam W Wed January 3, 2007 @ 3:07 AM

one more thing about price by Adam W Wed January 3, 2007 @ 3:11 AM


Adam by Courtney C Wed January 3, 2007 @ 3:49 AM


Duh by Courtney C Wed January 3, 2007 @ 3:50 AM

We agree on something Courtney by Adam W Wed January 3, 2007 @ 4:25 AM

I don't even own a car by Adam W Wed January 3, 2007 @ 3:05 AM

and here is another that is talking about my waiting by Jack Carlton Tue January 2, 2007 @ 3:44 PM


THEN WHY MAKE THE WAITING SUCH A BIG PART OF YOUR COMPLAINT????? by Tina N Tue January 2, 2007 @ 11:59 PM


Warranty by Chris M Tue January 2, 2007 @ 12:51 PM

you tell me by Jack Carlton Tue January 2, 2007 @ 3:53 PM


Price by Chris M Tue January 2, 2007 @ 5:20 PM
by franese Posted Sun December 31, 2006 @ 1:51 PM

Now I read that you say there is still one mom & pop video store . .
.so, if you care so much about them, why don't you go there instead of
Blocbuster.

And Adam, you're the one who called people names - a-hole, trailer
trash, stupid. I really didn't see anyone call you a name.

I'll say it again - you seem like a bright guy but you don't seem to
see that what you did was wrong . . again, I don't say that nobody
else would have done what you did, but you seem to brag about it.
What you did is what causes stores to have such strict return
policies.

Do I think BB should have given you the exchange - yes, but I would
have spoken to a manager before I wrote to them through this site. I
believe that PF should be used as a last resort - and even if you
don't expect anything, others can see how businesses conduct
themselves.

Oh well, at least you're keeping Dora away from number one.

Reply

Keep reading. by Adam W Sun December 31, 2006 @ 3:43 PM


Help us out, then. by calm Sun December 31, 2006 @ 4:36 PM

I've been called a by Adam W Sun December 31, 2006 @ 6:36 PM


How many of those by calm Sun December 31, 2006 @ 7:44 PM

How about. . . by Rapunzel676 Sun December 31, 2006 @ 7:48 PM


Like Calm said... by Courtney C Sun December 31, 2006 @ 8:33 PM

Actually by Rapunzel676 Sun December 31, 2006 @ 8:55 PM


He would have written it... by Tina N Sun December 31, 2006 @ 11:05 PM


Oh, and Rapunzel... by Tina N Sun December 31, 2006 @ 11:06 PM

LOL by Rapunzel676 Mon January 1, 2007 @ 12:01 AM


I'm tired of everyone saying by Courtney C Mon January 1, 2007 @ 4:50 AM


Yes, she is. by Tina N Mon January 1, 2007 @ 9:35 AM

Oh, here I go by Rapunzel676 Mon January 1, 2007 @ 1:29 PM

but I still thank you by Adam W Mon January 1, 2007 @ 7:38 PM


Rapunzel by Chris M Mon January 1, 2007 @ 8:05 PM

?? by Adam W Mon January 1, 2007 @ 9:10 PM


?? to me? by Chris M Mon January 1, 2007 @ 9:56 PM