Thanks Again PlanetFeedback!

Posted Fri October 5, 2007 10:54 pm, by Lisa A. written to PlanetFeedback

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I recently wrote a letter to Bath and Body Works about an order I had recieved. I was happy the lids were taped down, but the tape had ruined some of the labels. They responded quite quickly!
BBW:
Dear Lisa,

"Thank you for taking the time to share your comments regarding your
recent order. We sincerely regret that your experience was not a
completely positive one.

Please accept our sincerest apology for the damage caused to the
product
labels by the tape. As a token of our apology, we are sending you a
$10.00 gift card for use online. This gift card should arrive at your

billing address within 7 to 10 business days. Additionally, we
recommend
prompt removal of the tape upon arrival of your package as this will
decrease the chances of damage to the product label. "


Believe it or not, what I appreciate more than the gift card is the
fact that it was not just a canned response, they took the time to
write an actual e-mail.

Thanks again PlanetFeedback! And thank you Bath and Body Works

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Re: Thanks Again PlanetFeedback! by SiouxFan Posted Sat October 6, 2007 @ 5:03 PM Great to hear! I'm glad you got a response! Reply