Thanks Again PlanetFeedback!
Posted Fri October 5, 2007 10:54 pm, by Lisa A. written to PlanetFeedback
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I recently wrote a letter to Bath and Body Works about an order I had recieved. I was happy the lids were taped down, but the tape had ruined some of the labels. They responded quite quickly!
"Thank you for taking the time to share your comments regarding your
recent order. We sincerely regret that your experience was not a
completely positive one.
Please accept our sincerest apology for the damage caused to the
labels by the tape. As a token of our apology, we are sending you a
$10.00 gift card for use online. This gift card should arrive at your
billing address within 7 to 10 business days. Additionally, we
prompt removal of the tape upon arrival of your package as this will
decrease the chances of damage to the product label. "
Believe it or not, what I appreciate more than the gift card is the
fact that it was not just a canned response, they took the time to
write an actual e-mail.
Thanks again PlanetFeedback! And thank you Bath and Body Works
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