Sad : (

Well, I was here reading letters almost since day one, (which I think
was in 1999) and I remember a time when anyone could post anything and
there was a lot of flaming and cusring and insulting going on. Things
have definitely been cleaned up and improved since that time!!!!

If PF WORKS, why not continue to use it? You don't have to share your
letter, you know. And who cares about the comments people make! Only
your letter is forwarded to the respective company, not some of the
nonesense under it.

Oh and I disagree that PF is nothing but a blog now. All they
basically did was add more features which is cool. The letters are all
still here.

Sorry Adam, but everything changes in time and ALL companies try to
make improvements here or there. PF is no exception.

you're happy about the situation.

The comments that are provided have no bearing on the disposition of
the letter to the company. The decision to respond or not to respond
is completely at their discretion. We've even had companies respond to
the letters here online, which is kind of cool - it allows EVERYONE to
see how they handle things.

I dont see how getting commentary on a letter makes those who comment
a "nutjob," but just as you are entitled to your own point
of view, so are the commenters.

It's not about "sticking their nose in" to your business,
but many of us have had experiences on both sides of the customer
service desk and can (and do) offer insight as to WHY companies do
what they do, or how you could change your approach to get a better
response. If you choose not to heed that advice, thats your
prerogative, but it doesnt hurt anything to at least CONSIDER the
suggestions.

Bottom line, none of us as commenters have ANYTHING to do with whether
or not you get a response, and more than likely has everything to do
with any problems the commenters may have pointed out to you.

I'm not sure I understand your letter, Gilbert. You say there was a
time when you posted complaints on PFB, and they were forwarded to
somebody who had something to do with the company you were complaining
about. As far as that process is concerned, nothing has changed.
Whether or not you get a concerned response, or any response for that
matter, has nothing to do with the commenters or even PFB. Perhaps
it's a sign of the decline in customer service in general, or maybe
your letters fail to generate the interest of the recipient. Instead
of blaming this website, maybe you should take a closer look at your
letters to see if there is any room for improvement. It think it's a
good idea for you to experiment with writing to the companies
directly. Please let us know if that method renders results more
inclined to your expectations.

Good luck.

I'll tell you what's sad.

A crying clown.

There is a simple solution if you don't want people commenting on your
letter.....don't post it so EVERYONE can read. Just don't click the
"share" box. Then you won't have to justify your complaint
to anybody. But, in most cases the feed back people get is good
feedback, and generally you see the "nut job" responses to
nut jobs who write bogus letters.

Thanks for your feedback. We're constantly evaluating the various
features of PlanetFeedback, including the commenting function, and
will keep your thoughts in mind as we move forward.

I hear you and agree.

Apparently, PFB also is a haven for whiny letter writers.

Bye, Bye.

PFB works fine. They do forward your letter, and you can mail a hard
copy as well. PFB never guaranteed any company would respond.

You could check the site out before leaving, look at the rating
section fro the company you wrote to see what the ratings from all the
letters and people who shop there have to say.

Have you had a problem recently with a company not responding? They
don't always, but a lot do.

Did you have trouble sending a letter to a specific company?

If you have been hanging out here, you would know the site is working
just fine. Welcome back.