Unbelieveable behavior

I shall disregard the side tracked arguements that have been ensnarled
thru your original concern.
(1) Humans in public business's may graciously ask to use the
facility. A Hotel has public areas- Lobby- restrooms, coat rooms,
bars, restaurants, all which normally have access to toilet facility
use.
(2) Hotel personnel- when trained appropriately and with the utmost
regard for any person entering the facility would have handled it
professionally: By: (A) referencing them to the public bathroom on
site. (2) Offering to escort them to the private one if they are
physically access limited ( walkers/wheelchairs/handicapped,)
Never in a million years when I worked in the Hotel industry did we
"distinquish" a Potential Guest from a Residing guest. Anyone entering
our establishment carried the same level of politeness and
hospitality. Even vendors! Sure there is security and areas off limits
for insurance reason, yet I doubt the bathroom was one of those
reasons. So its fair to say your wife was treated inappropriately. Its
unfair though to "demand" an apology and termination of the staff
members when you , yourself were not privy to the two sides of the
story. Your recommendation to have them attend classes is a positive
suggestion and one I hope they heed.

I agree....they should have let your wife use the restroom. What harm
could have came from it? They were being unreasonable.

Hope your wife is doing well.

Sir, you have the greatest gift ever. A healthy baby and a wife that
recovered (albeit through some difficulty). Count your blessings and
concentrate on the baby. A joy to your family I'm sure. LET IT GO.
Move on and focus your energy on your wife and child. Enjoy the
teenage years. You think this is an issue!

Ok, my question is why was she out walking around if she was still
experiencing post pregnancy complications of that magnitude?

If she was prone to bleeding, why wasn't she wearing the pads designed
for that?

Teen.olie was born via c-section, 17 and a half years ago. At the
mandatory 6 week checkup, there were plenty of questions regarding
"complications". As my previous two chidren were born vaginally, I
was asked to compare the c-section's "progress" with the vaginal
births'.

No difference in bleeding for me--for those not schooled in what's
"normal", postpartum, it is not unusual for the woman to continue to,
um, "expel" leftover blood, fluids, cells, lochia, mucus, tissue.
Sometimes up to 6 weeks.

OP, your wife needed medical attention if she was still experiencing
"complications" three whole months after the birth. I hope she is
getting the help she needs, and that she is properly healing from the
birth.

David Z

I have questions to ask you regarding your complaint letter.

You mentioned in your complaint letter that your wife has had
complications after her c-section, icluding bleeding. When she was
told that she could not use the bathroom because it was only for
registered guests, she mentioned that she was bleeding. That employee
referred her to the ER at Cedars-Sinai hosptial based on what she told
him. She then begged him to use the bathroom.

When you say bleeding, exactly what kind of bleeding do you mean?

Exactly what kind of bleeding did your wife experience while taking
your baby for a short walk in the stroller?

I would just like some clarification on exactly what kind of bleeding
your wife was experiencing since that is not mentioned in your
complaint letter.

Also, why would your wife mention to you that she felt as if she was
treated like an insane homeless person waiting to vandalize the
restroom?

They could have had a better attitude towards your wife, but I can't
really fault them for sticking to their employer's policies. So, I
don't think they deserve to be terminated or punished.

Here let me help with this one....When I have to use the bathroom when
away from home, and there is a hotel, I use it! I dont ask. I act as
if I am belong there. I was a GM and a desk clerk for many years and
there is no way that I knew who all was staying there. And really..no
one cares! The desk clerks were jerks period.

Is why did your wife NOT have a cell phone on her while she was
outside pushing your 3 month old daughter in the stroller?

Knowing that she had complications giving birth & continued having
complications after giving birth, she SHOULD have had a cell phone
with her so she could call 911 in case there was an emergency.

" My wife has had complications after her C-section, including
bleeding."


This is a medical issue. If this was a medical emergency like the
tone of the letter suggests... why would she take the time to not only
argue with the employee, but then go BACK to argue more about it?



and there was a public toilet available. So instead of going there
she CHOSE to argue.


So, not only was this not a medical emergency it wasn't really a
toilet emergency either. Not if she had the stamina to stick around,
argue, and go back to argue more without actually going to the
toilet.



No need to terminate or train employees.
Customer training however has been completed. Your wife now knows
that wanting a toilet does not mean they have to let you have one.

I'm sorry but having family who were (not so) recent guests does not
entitle you or your family to use the hotel's facilities.

Unless she had an emergency suturing kit in her diaper bag (which
wouldn't surprise me - my wife stocked ours with pretty much
everything), going to a hotel bathroom isn't going to fix the
underlying problem. Why on Earth would she go back after all that?
Did she at least seek medical attention first?
Amir is correct in that you don't need to know Adam's last name. There
are too many crazy people out there to be giving out information like
that. Amir doesn't know your wife from a hole in the ground, so she
could have fit that category.
BTW, 3 months ago isn't "just stayed" in the hotel industry. Those
people see hundreds of guests every day, and your family's visit 90
days ago is a distant memory. Customer service only applies if you're
a customer - which your wife wasn't - and the employee stuck to
company policy, so it sounds like his training was adequate.
Personally, I think the employees should be allowed to make judgment
calls at a time like this. The only problem with having a flexible
policy is that you have to allow ANYONE access or there could be cries
of discrimination.

If the restroom is for registered guests only, and your wife was not a
registered guest, then I don't see where they did anything wrong. They
even directed her to the nearest public restroom. Just because your
family was a registered guests 3 months ago does it make your wife a
current guest.

Would have been to call an ambulance instead of telling her that she
needs to walk to the ER.

And what is they let her in and were terminated for violating the
policy? would you be sending them an apology and going to a lecture on
being a proper customer (or in this case a non-customer)

I cant let anyone use my restroom either, cant do it, sorry.

David Z

I did some research regarding c section pregnancy. Exactly how long
did your wife stay in the hospital after giving birth considering she
had complications, including bleeding?

http://pregnancy.emedtv.com/pregnancy/c-section-complications.html

http://www.webmd.com/baby/tc/cesarean-section-risks-and-complications