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 UNHAPPY BIRTHDAY
Posted Mon March 5, 2007 9:44 pm, by YOLANDA B. written to Red Lobster
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I took my daughter and three friends to Red Lobster for her birthday. After waiting 45 minutes to be seated it took 10 minutes for the waitress to come to the table. After waiting another 25 minutes for our food, the waitress brought 2 orders that were wrong. I took an additional 15 minutes to get replacement orders and even after that, one of them were still wrong. By that time we were disgusted and did not want the food. We just wanted to go home.
I would like for Red Lobster to send me a refund for my over 70.00 that I spent on the five of us or at least send vouchers to be used at a later date.
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The other posters are completely right about what you should have done
to receive a discount on your meal. Besides, if only two people got
the wrong orders, the other three people shouldn't get free meals.
And waiting 25 minutes for your food isn't bad. It sounds as if you
were there during a lunch or dinner rush. Of course we can't know
that for sure, because many pertinent details are lacking.
What was "wrong" with the orders? If someone received a completely
different dish, I can sympathize. If someone received a baked potato
when they wanted french fries, well, that's not such a bad error.
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by Mike Holly Posted Tue March 6, 2007 @ 12:08 PM
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I think Yolanda is fishing for freebies.
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by S. Brown Posted Tue March 6, 2007 @ 12:01 PM
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The time to address quality and service issues is while you're at the
restaurant and before you pay the bill. Your e-mail doesn't indicate
which location you visited, the date and time, etc.
What did the manager say when you brought this situation to his or her
attention?
I'm sure you would like a full refund but you haven't handled this
situation in a manner that warrants it.
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by tickytack Posted Tue March 6, 2007 @ 8:28 AM
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You don't mention what day, time, OR location this was, and I find it
difficult to believe you timed everything.
Why, if everything was so badly handled, did you not request a
refund/comp at the time of service?
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You don't mention what day or time you went to the restaurant, but if
it was on a Friday or Saturday at a peak time, a 45 minute wait is not
that unusual. Likewise the 10 minutes it took the waitress to get to
you and 25 minutes is generally the norm when waiting for the food.
As it takes a few minutes to replace a wrong order (15 seems about
right), your only real complaint here is the, well, wrong orders.
I'm certainly not seeing any indication that you deserve a full refund
or anything at all since your meals were corrected.
Perhaps you should try fast food if waiting is your personal Achille's
Heel?
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