Very Rude Waitress AND Manager

You should take the time to also write a compliment letter for the
bartender. He went well above and beyond his job duty to give you
great service, and that should never be ignored. You did mention this,
but unfortunately it will be clouded by the complaint.

Oh but wait... i guess it would be a waste of time for you because you
wont get use a compliment letter as justification for a "gimme grab"

I agree it sounds like an awful experience, and while the manager may
have seemed rude, he did well not to get involved or incite an already
agitated customer, instead he did get the bartender to tend to your
table and tend well (kudos to him for doing someone elses job and not
taking it out on the customer).

I don't see the need for compensation. How was everyone's dinner
ruined if everyone sat there and consumed them? It seems no one lost
their appetite or decided to leave.
I wouldn't let this sour you from visiting Red Lobster. I've gone
plenty times and waited more than 30 minutes just to get a table.
Their food is consistantly good and the price is reasonable compared
to other seafood places.

That is TERRIBLE! My family and I had a similar incident a while
back. It was a rainy Sunday afternoon. We went to a Mexican
restaurant. The waitress brought water, chips and salsa to our table
and that was the last we saw of her (except when she was waiting on
the table next to us!).

My husband finally went to the person whom you pay and asked him how
much we owed for chips and salsa. He asked if there was anything
wrong and my husband informed him that she never came to take our
order! They didn't charge for the chips and salsa, but that was
it.....it is no surprise to us that the restaurant closed a few weeks
after that.

I just wanted to let you know that you are not alone! We have several
RUDE customer care people in Texas too! It is really sad that people
do not take pride in their work anymore.

Kudos to the Gentleman who did help you that day! He should be
commended for a JOB WELL DONE! :)

Angie - Texas

At least the bartender didnt accuse you of being a lesbian.

You say the last you saw of your waitress was when she sat you and
took drink orders. So you waited 30 minutes before saying anything at
all? I would have been fuming after 10 minutes and I would have left
after 15. You had the choice of flagging down the waitress as you say
she came walking past your table on occasion. You didn't. You then
proceeded to wait out the 30 minutes and ask for a Manager. When the
manager comes out and gives you no real answers or apology, you still
choose to stay at the restaurant and eat. That was your CHOICE. You
don't deserve free meals because you had the choice to get up and
leave, you chose to stay. It really sucks that the service was bad,
but you knew it was bad before you ever ordered. You didn't have to
order.

Sounds like you did get good service from Manuel throughout the night.
You ate your meals and, presumably, enjoyed them (or you would have
said something in your letter). Because of that, I don't think you're
due anything.

Don't avoid all Red Lobsters: A restaurant is only as good as its
manager. Just don't return to THIS one.

And while I agree that your waitress sounds awful, did you attempt to
get her attention, or did you sit there, politely/quietly, hoping
she'd stop by? Just curious.