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Lunch Time from Hell
Posted Tue April 11, 2006 12:14 am, by Valerie L. written to Red Lobster
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Server: Jensine A
Check: 2922
Table: 21
Time: 2:23
Date: 4/10/2006
My 9 co-workers and I went to Red Lobster for lunch. We arrive around 1:15 PM and didn't leave until 2:45 PM. The restaurant wasn't full, it was pretty empty but it took our waitress a while to take our order, bring us the food etc... We did tell her that we were on our lunch break and that we need to get back. When we were done eating we ask her for the check and it took her 5 to 10 minutes to bring us 10 seperate check. After that, we had to wait for at least half hour to get our change back.
At the beginning of the meal we mention we had these coupon 3 dollars off 2 meals and if she prefers us to put to meal on one ticket or what would make it easier for her. She told us that separate check will be fine and she will figure it out.
It appears that she had to redo all the check and combine them by putting to check on one ticket.
Tired of waiting at the table the whole group got up and when to stand by check register where she was processing the checks.
A manager pass us and ask her in a hurry if everything was alright we try to tell him that we were waiting for her changes back, and that it was taking for ever. But we barely said "We are waiting for our changes..." and he sped away and we 10 women were left standing there for another 15 minutes at least.
When she finally brought back the changes, she told us that she had to put 2 meals on one check. We grab the changes and left in a hurry because we have been there for close to 2 hours.
When I arrive at work, I check my changes and my receipt and I notice that she didn't not deduct the 3 dollars off coupon out of 2 meals. And to top it off, my changes was suppose to be 15 dollars and 89 cents I only got back 12 dollars and 89 cents.
It was an horible experience. Why an empty restaurant takes close to 2 hours for lunch. Why there wasn't someone to speed up the meal process, and the check procedures?
I would like to be reimbourse for my shortchange, the coupon, and the waste of my time. Also, can you please train your manager to be friendlier and more attentive to the customers. A group of 10 people standing waiting for 15 minutes when the restaurant is empty is not usual is it?
Adress:
2283 W March Ln
Stockton, CA 95207
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by Jordan Posted Thu September 28, 2006 @ 7:08 PM
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Typical, yet rediculous complaint! Ten people on your lunch break and you decide to go to a resaurant like Red Lobster? GET REAL! If you want fast and easy service, go to McDonalds! It is extremely hard to for one server to take care of ten people and if you don't understand that, well, i guess that's just sheer stupidity!
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Oh, man...if you want something quick - especially something quick for 10 people - Olive Garden is DEFINITELY not the way to go!! I have never gotten out of Olive Garden in less than an hour with 2 or 3 people, much less 10!!
~Shelly
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hmm..
by Jordan Thu September 28, 2006 @ 7:05 PM
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by Valerie Lemoine Posted Sun April 23, 2006 @ 6:35 PM
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I appreciate all the replies. Everyone is right English is not my first language but that doesn't mean that I do not have a valid complain. Not all of us, used the coupon some of us did leave a tip not including the coupon in their tip plus the 15 percent gratutity. And before everyone jump me for the 10 seperate check. Let me tell you that we did ask her how can we make it easier for her, two people on the same check or what? We are very considered we do try to make it easier for the waitress. She told us that she would have no problem doing 10 seperate check and apply that coupon. So we were pretty angry when we had to wait for her to redo all the check when only some of them need to be redone and needed change. Also, we big group of ten go to lunch at Olive garden quite often when the place is pack and we do get out of there after an hour. So don't tell me it is impossible to get in and out. I just know for now on Olive garden is the place to go.
I would like to thank everyone, once again, for their input :)
P.S. Sorry for my poor grammar
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by Melissa Gibson Posted Tue April 18, 2006 @ 1:15 PM
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As a server for 4 years now, I just want to thank all of you who replyed in defence of the server, It renews my faith in peoples common sense and understanding. Bless you all
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by nick l Posted Thu April 13, 2006 @ 1:11 AM
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It can take an hour for one person to be seated, order, eat, and pay at Red Lobster. Last time I was there it was over an hour for four of us. How can you be surprised that it takes longer to serve a party of ten?
And then you ask for ten separate checks and use coupons on each one, and are shocked that it takes a while to figure out everybody's check and get the correct change?
Did you just blow in from Stupidtown or something? I hardly think Red Lobster will miss having you as a customer.
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I have a feeling that the only person having the "lunchtime from hell" was this group's waitress.
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by Queen of Quite a Lot Posted Wed April 12, 2006 @ 9:37 PM
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I have a feeling that this letter writer's first language is not English. The sentence structure and use of verb tenses indicate that.
Valerie, I think you could have prevented this problem by not taking a group of ten people to a dine-in restaurant when you knew you had only an hour for lunch. Even if the restaurant was empty, all that food takes time to prepare and plate.
Considering that my brother and I spent over an hour at T.G.I. Friday's with just the two of us on one check and no appetizers or desserts, I don't think it's unrealistic to spend longer than that with a group of ten people all with separate checks.
It is not unreasonable to wait several minutes while the waitress tries to figure out separate checks, especially when you ask her to apply a coupon that's for two meals.
I can see why you would want the $3 for a coupon, but you don't deserve to compensated for "wasted time." I think the reason you got back $12.89 instead of $15.89 (a $3 difference) is the coupon, not some separate issue as you imply.
You should avoid using hyperbole in your letters, also. It seems to me that the only difficulty you had was with the time it took to process the checks and the coupon. You don't mention any problems with the food or with the service during your meal. That hardly qualifies as the lunch from Hades...
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by Buddy Posted Wed April 12, 2006 @ 9:07 PM
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Get a life, scammer.
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by melissa _ Posted Wed April 12, 2006 @ 4:27 PM
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. Also, can you please train your manager to be friendlier and more attentive to the customers. A group of 10 people standing waiting for 15 minutes when the restaurant is empty is not usual is it?
Can someone please teach you proper grammar structre and spelling. It's change not changes.
>> I notice that she didn't not >>>
its I noticed that she didn't. and who cares,
I have one word for you: scammer.
For the servers,restaurants, and managers sake not just at this restaurant, but all others, please eat at home You and your co-workers do not deserve to eat out at a restaurant; especially since you are one of those extremely petty people who apparently seem to whine until they get thier way; and expect to have everything handed to them on a silver platter and think the world revoles around you
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its "it's"
by Iconophiliac Wed April 12, 2006 @ 5:53 PM
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its "it's"
by melissa _ Thu April 13, 2006 @ 9:34 AM
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true
by melissa _ Thu April 13, 2006 @ 11:20 AM
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by Buckeye Posted Wed April 12, 2006 @ 12:25 AM
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Being a restuarant manager you are on of the guest we do not want back. It is VERY RUDE to bring in a large group and expect to be out in less then an hour. Also seperate checks and then standing around here also VERY RUDE. Next time you do a big lunch try doing all on one check and it will be much quicker. Let everyone know ahead of time to bring enough cash simple as that. Problem solved. Sounds like a scam just wanting free food see it all the time.
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by obxhatteraslight Posted Tue April 11, 2006 @ 9:27 PM
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Poor Girl.
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by MattandErin Engle Posted Tue April 11, 2006 @ 7:35 PM
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The only mistake I see the server making is not warning you that ten seperate checks will take a long time to process, although that should be common sense.
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by Nicky Dicky Posted Tue April 11, 2006 @ 5:34 PM
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LOL, I hope the waitress kept your $3. After all, she had to have known that 10 people who came in together saying they had to be back within a certain time, asked for separate checks, and handed her a coupon for two meals would not be considerate enough to tip.
The poor girl must have been frazzled beyond belief.
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by melissa _ Posted Tue April 11, 2006 @ 3:12 PM
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If you know you have an hour for lunch, why would you and 9 other people go to a dine in restaurant and expect to be served in an hour? It's not going to happen. The time it took for her to take your order and bring your drinks IS acceptable. Also, the time it took for her to bring you 10 separate checks is extremely reasonable,. I understand you all asked for separate checks in the begining, but was that absolutley necessary. I find it very hard to believe that no one at your table had cash on you. Also its not that hard for you to tell the server to charge a certan amount on your credit card.
For you all to stand next to the server when she was trying to separate everything correctly per your standards and cash out each check is absolutley RUDE. That just made her more flustered and for you and your party to do that is just plain ignorant.
I really hope she added gratutity your check, because judging by what you have written, your party and you probably left little or no tip at all. next time check your attitude at the door.
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by Anita_New_Name Posted Tue April 11, 2006 @ 2:46 PM
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I've read quite a few letters on here and don't respond to that many, mostly I respond to the responses already written. This time, however, I can not resist stating that this is the most ridiculous complaint I've seen on here. It even tops all of the "no highchair" complaints as I believe the "no highchair" complaints drip with scamminess (is that a word!). I believe the author of this one, however, truly feels they have a valid complaint. Let me assure you, original letter writer, your complaint has no validity at all. 10 people + 10 Separate Checks + Coupon for $3 off two meals = Super long wait. Plain and simple.
I am willing to be that out of the group of 10 people there, not one of you left that poor waitress a tip. 2 hours worth of work to try to please you. Can you imagine being her?
Gee, I hope she recovered quickly because I'm quite sure the remainder of her day was a tad bit messed up after your crew left her.
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Correction
by Anita_New_Name Tue April 11, 2006 @ 3:01 PM
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by S. Brown Posted Tue April 11, 2006 @ 1:54 PM
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Ten people going out to lunch and requesting 10 separate checks - - and bringing coupons for $3.00 off two meals and expecting the server to figure out how to apply this to separate checks is completely unreasonable. You demanded too much in too short a period of time and "grab the changes" and figured out after you left that the coupon wasn't properly applied - - tough luck. You do not deserve "reimbourse" for anything - - in fact, you probably owe the server a decent tip which I doubt you left.
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by dragonflygrrl Posted Tue April 11, 2006 @ 11:04 AM
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While I applaud you for re-writing the rambling and vague letter you originally submitted, I have to say that this one isn't much better. You had a huge group, all of whom wanted separate checks, then you throw a coupon requiring two meals on a check into the mix, then you are upset that it took so long for the poor waitress to wade through and figure out what was whose?! Why didn't you just call back to the restaurant and tell them the change was wrong, if it was such a big deal?
And not to be the grammar police or anything, but come on, you have written this letter twice and still can't decide if you want to tell your story in past or present tense? I know it's nit-picky, but we have all agreed on the rules of the language, let's at least try to follow them.
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by Cass Posted Tue April 11, 2006 @ 10:02 AM
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15 minutes to calculate 10 separate checks? That waitress should get a medal, or at least a GREAT tip, which I kinda doubt you left her.
An hour and a half to serve and cater to the special needs (separate checks and coupons) of a party of ten sounds perfectly reasonable for a "pretty empty" restaurant. Imagine if it had been busy?
As other posters have suggested, it would have been much easier just to put it all on one bill and then figure out each person's share on your own time.
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by gb Posted Tue April 11, 2006 @ 8:51 AM
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You had 10 people with 10 seperate checks and coupons and are complaining about the time it took to check out? It would have been much faster if you put it on one check, had someone pay and figured it out back at the office!
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by Brenny Posted Tue April 11, 2006 @ 7:57 AM
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10 seperate checks with coupons and you wonder why it took so long to get them.
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by Venice Posted Tue April 11, 2006 @ 1:27 AM
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Your letter is poorly written. I would suggest that you write it again, except you have already written it twice, and the second version is not any better, just more of the same mistakes.
You ask why an empty restaurant takes close to two hours for lunch. I think the answer is simple. You requested TEN SEPARATE CHECKS, and on top of that, you had coupons! Did you not think that would take extra time? If you were truly worried about getting back to work, you would have gotten one check and dealt with it later.
Since you were already late due to your unreasonable request, you should have taken the time to count your change (or as you put it, changes), and made sure the coupons were deducted.
Have a little more consideration next time and do the math yourself.
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