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poor service and poor management

Posted Tue January 15, 2008 9:49 pm, by . written to Red Lobster

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On Jan. 5 2008 I visited our local "red Lobster" with my elderly parents for lunch. Service was slow as i expected due to heavy volume of customers. My problem was, my parents received their meal and had completely finished eating and my meal was still not available. I complained to the mangager and was "comped for my meal". This is not satisfactory, I intended to have a nice lunch with my "elderly parents" but I was denied. To " comp me for my meal for the lousy service is an insult. More alarming is I was told the manager was actually the local owner!!!
Poor service, bad management, can you see the connection?

Do what you wish, I just wanted to say how dissapointed I was!!


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by Steve-Oh Posted Tue January 22, 2008 @ 9:00 PM

I agree that the service was poor, but the manager was fair to comp
you. That's not at all an insult. Did you complain before they had
finished their meals? As far as not getting to eat with your
parents... were you forced to wait outside while they dined? Unless
you practice synchronized chewing, I think the point of a meal with
loved ones is actually spending the time with them. I would love to
have the chance to sit with my parents again, cold fish or no.
Sometimes we need to look at the big picture.

Reply

Umm... by Steve-Oh Wed January 23, 2008 @ 2:28 PM


umm... by Phaedre Wed January 23, 2008 @ 2:54 PM
by cissy Posted Fri January 18, 2008 @ 9:38 PM

Etiquette dictates that a "party" should be able to dine together. I
wonder why your parents chowed down without considering your "lack" of
food. Manners are sorely absent in this family as my parents (85)
would have been offended and awaited my meal. Of course returning
theirs so we are seved together.

Reply
by billbong Posted Fri January 18, 2008 @ 7:19 PM

I am sorry to hear that you had a bad experience at your local Red
Lobster. I am a restaurant manager and typically do the same,
depending on what happened to your meal I most likely would have taken
care of the entire meal for everyone, just depends. Also, just to
clarify all the Red Lobsters are corporate owned.

Reply

by Rhet Canter Posted Thu January 17, 2008 @ 7:35 PM

Does the connection of your "elderly" parents entitle you to you jerk?
Jeez..........they should have dropped you on your head more when you
were a kid. There's obvious damage from when they did many years ago,
but they should have finished the job.

Reply

by dulynoted Posted Thu January 17, 2008 @ 5:29 PM

I noticed you used "elerly parents" quite a few times. I am sure the
manager on duty (or owner as you state) saw this and since they had no
complaint about the meal he comped yours as you were the one who
complained.

I think he knew how dissappointed you were...you just wanted to let us
know and now you did.

Reply

by Melissa Savelloni Posted Thu January 17, 2008 @ 10:35 AM

I'm just wondering, why the "quotations" around the "elderly parents"?
Are they "really" "elderly"?

"This is not satisfactory, I intended to have a nice lunch with my
"elderly parents" but I was denied. To comp me for my meal for the
lousy service is an insult."

I'm not sure what else you would like them to do. They gave you your
meal free of charge and apologized. I mean, I can understand the
frustration and I would also be annoyed if this happened to me... but
I'm not sure what else you would like "Red Lobster" to "do" about this
"situation"

Reply


by RedheadwGlasses Posted Wed January 16, 2008 @ 8:07 PM

What did you expect them to do? Get Superman to fly around the earth
so fast that time stops, so you can enjoy a meal with your elderly
parents? Your meal was comped. Sounds like a perfect solution to
me.

But hey, you'll probably get another free meal out of it, right?

Reply

by Adam D Posted Wed January 16, 2008 @ 7:10 PM

So for them to comp you for your meal was an insult? What did you
want them to do, actually feed you the meal? Maybe they could play
the airplane going into the hanger! Seriously, they tried to rectify
the situation, but your too overly entitled and will probably never
get it. Apparently your parents don't give a crap about you either,
otherwise they would have not eaten w/o you. I guess your all alone.

Reply

by Nate269 Posted Wed January 16, 2008 @ 6:43 PM

What more did you want?
You got the food for free.
Sounds like a freebie grab for more free food.
Get over it.

Reply

by Con Crit Posted Wed January 16, 2008 @ 3:48 PM

What did you want to be compensated and did you ask for it?

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by BellaSera Posted Wed January 16, 2008 @ 1:08 PM

What more would you like them to do? Send you to Bermuda?

I agree you got bad service, and you were right to complain to a
manager. But how is it "insulting" that they comped your meal? Would
it have been less insulting if they made you pay for it?

Reply

by 15 weeks... Posted Wed January 16, 2008 @ 11:38 AM

When the manager offered to comp the meal, you could have said no or
asked for more then. By accepting the comped meal, then you have
accepted compensation and can't expect more.

Reply


by Unflinching Erik Posted Wed January 16, 2008 @ 9:37 AM

Here's a website that seems like it'd be right up your alley. It's
called The "Blog" of "Unnecessary" Quotation Marks. Maybe you could
"learn" something from it.

http://quotation-marks.blogspot.com/

Reply

LOL by Srgntpeppr Wed January 16, 2008 @ 10:18 AM

by ~Fiナ-la-ネea~ Posted Wed January 16, 2008 @ 8:48 AM

They took care of you for their error. They can't turn back the clock
and make them all at the same time again.

Reply


They can't?..n/t by Harleycat Wed January 16, 2008 @ 8:49 AM


If only, right? n/t by ~Fiナ-la-ネea~ Thu January 17, 2008 @ 9:14 AM

see gb's suggestion below, apparently all we need now are time machines ;) n/t by travellingcari Wed January 16, 2008 @ 10:34 AM


I see :) by ~Fiナ-la-ネea~ Thu January 17, 2008 @ 9:13 AM

by Harleycat Posted Wed January 16, 2008 @ 8:29 AM

You had a problem and got your meal for free. What more do you want?
How is that an insult?

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by Gino Posted Wed January 16, 2008 @ 3:10 AM

Why is the term Elderly Parents in quotes? What difference does the
age of one's parents have to do if the issue is a missed meal that was
comped? Tou were made whole and spent some quality time with your
parents.

What more could Red Lobster have possibly done that they already
didn't do?

Reply

by donno Posted Tue January 15, 2008 @ 10:49 PM

Comping your meal was the wrong thing to do. Who knew you would come
here and make such an unreasonable complaint?

And you didn't even have the courtesy to supply a name. Can you see
the connection? LOL

Reply

by Jeffrey Posted Tue January 15, 2008 @ 10:14 PM

I sure hope you told you "elderly parents" (why is this phrase in
quotes) that their behavior was unacceptable. Why did they eat their
meals, while you sat there and stared? If they were nice people, they
would have waited for you.

Reply


Etiquette dictates that you go ahead and eat by RedheadwGlasses Wed January 16, 2008 @ 8:09 PM


I was making a point... by Jeffrey Thu January 17, 2008 @ 7:29 AM

by gb Posted Tue January 15, 2008 @ 9:55 PM

You are correct, this is not a satisfactory experience and probably
not the lunch you intended to have with your "elderly parents."
However, I fail to see how comping your meal was in insult. What did
you want them to do, get out their time machine and start over again?


Reply




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