With the exception of the products listed below, all items are
returnable within 30 calendar days of receipt for a refund. Refunds
are issued upon inspection of merchandise. Please allow 3-4 weeks for
your refund. We will issue a credit to your original method of
payment, less the initial shipping charges and restocking fees (if
applicable). For credit card orders, please allow 1-2 billing
statements for your credit to appear.
In the event of damaged merchandise or shipping error, a full refund
including shipping charges, or an exchange, will be issued upon
receipt of merchandise. Call tags are issued to the original shipping
Due to size, weight or adjustment periods, some items have specific
return policies as shown below.Should you need to return your
merchandise, please call Relax The Back Customer Service at
1-800-222-5728, Monday – Friday, between 7 am to 5 pm PST to receive a
Return Authorization Number (RA#) in order to identify your return and
ensure proper credit to your account. Relax The Back will not accept
returns without prior authorization and an RA number. Once issued, RA
numbers are valid for 7 business days. Any packaged mailed without
authorization or beyond the given 7 business days will incur a 15%
restocking fee after inspection that the item is in new condition. RA
numbers will not be extended or reissued.
Customer consents to the following:
Customer should prominently display RA # on the shipping label of
boxes containing the returned product.
Customer is solely responsible for shipping any returned product to
Relax The Back.
Customer agrees to use only reputable carriers (such as USPS, UPS or
FedEx) capable of providing tracking numbers and proof of delivery.
The customer is responsible for shipping charges back to Relax The
The customer should ensure that all returned products are 100%
complete, in re-saleable condition, and will include original
packaging material, manuals, and other accessories provided by Relax
If any component of the return product is missing, Relax The Back’s
Return Procedure will be breached and Relax The Back will reject the
entire return or may choose to impose additional charges (i.e. a 15%
restocking fee) against the customer for replacement of the missing
Original shipping fees are non-refundable.