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myduiclass.com hides the truth!
Posted Tue August 14, 2012 4:38 pm, by Jessica K. written to Right Direction Services LLC
Right Direction Services LLC (www.myduiclass.com) is simply a scam. The website is not only deceiving but the customer service is what is horrible.
At first I thought I was the only one with the problem, then the company writes me a letter saying, "You are however not the first person who enrolled in our program because they had an approaching court/probation date and/ or other deadline in the hope that that they could use the "Proof of Enrollment" to avoid any consequences. Some of these individuals demanded a refund, as did you and when denied, filed a complaint"...
One thing I have learned is that if it looks like a duck, walks like a duck and sounds like a duck, its probably a duck. If I am not the first person or even close the the first person with this problem, I have to assume this is the companies problem.
Basically I signed up for a class, never took it because I found out it was not accepted by my state. Once again I never even started the class. Within 48 hours of signing up, I requested a refund ($400) and they absolutely refused.
I would obviously like my refund, and on top of that I would like to pass onto others my experience with Right Direction Services LLC (www.myduiclass.com)No one should deal with a company that does not stand behind their product and instead claims you should have done more research on your own part... Absolutely disgusting.
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by PepperElf Posted Wed August 15, 2012 @ 10:02 AM
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It took me all of 30 seconds to find it too.
The guaranteed acceptance LINKS to the TERMS OF SERVICE.
http://www.myduiclass.com/terms.html
The TERMS has a link IN RED detailing state-by-state acceptance
Your letter details that you are in florida.
They clearly state that you CANNOT use this if you are a florida resident
http://www.rightdirectionservices.com/florida_classes.html
If you are a resident of Florida with a DUI in Florida, the DMV requires you to take the class in person locally. If you are a resident of another state, but hold a Florida License with an offense in Florida you must take the class in person or obtain preapproval from the requesting authority.
Note Regarding Florida Courts
While we have had Florida residents successfully use our program to satisfy the Courts in Florida, it is on a case by case basis and cannot be guaranteed, which is why we require that you obtain preapproval from the Court or your Probation Officer..
Preapproval must be obtained prior to registering for class.
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Yet somehow they're suppose to refund you because they deceived you... by what? Not making you read the rules first? That's on you.
Clearly they made the information available. It is not their fault if you didn't read it before buying.
Forget the ducks. Duck quotes don't mean anything if you don't read the RULES on what you agree to.
And they made this information pretty easy to understand.
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by Lisa H. Posted Wed August 15, 2012 @ 9:36 AM
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"If I am not the first person or even close the the first person with this problem, I have to assume this is the companies problem"
Other people did good research on this class, so I'll just comment on this line. That's not true at all. Sometimes, customers just aren't reasonable, and that's why companies have such policies in the first place.
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by Steve OH (IO) Posted Tue August 14, 2012 @ 7:11 PM
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But that's not the case here. Their product may be fine, but you didn't try it. As for your complaint that they claim you should have done more research, that's also true. Did you retain an attorney for your case, or just try and handle it alone? If it's the former, your attorney should have advised you that this course wouldn't help. If it's the latter, all you had to do was read the terms and conditions before you signed up. Kathleen below did some good research in two minutes, and I found the same info as she did in about the same time. It doesn't matter how many other people you can find who are in the same boat as you. It's the responsibility of legal adults to read what they're signing up for.
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T&C reading
by kathleen m Wed August 15, 2012 @ 1:46 PM
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by kathleen m Posted Tue August 14, 2012 @ 6:26 PM
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It is your responsibility to check whether or not the course you signed up for is acceptable for your situation.You cannot blame them after the fact. You should have checked this information before signing up.
I just did a quick search of this website and I looked up Florida (as that seems to be where you are from, according to this letter) At the top of the webpage there is a link that says "Check state" when I clicked on Florida it stated:
"We offer the following classes for offenses for Non Residents of Florida with a DUI In Florida.
If you are a resident of Florida with a DUI in Florida, the DMV requires you to take the class in person locally. If you are a resident of another state, but hold a Florida License with an offense in Florida you must take the class in person or obtain preapproval from the requesting authority.
Note Regarding Florida Courts
While we have had Florida residents successfully use our program to satisfy the Courts in Florida, it is on a case by case basis and cannot be guaranteed, which is why we require that you obtain preapproval from the Court or your Probation Officer..
Preapproval must be obtained prior to registering for class."
The site tells you right there you need to obtain approval BEFORE registering for their course, as their online course is only accepted on a case by case basis in Florida.
There is a place that says "Acceptance Guaranteed" subject to terms. Clearly printed on the terms and conditions page it states:
"You agree that you have reviewed the states acceptance page and have followed any applicable steps if your state is listed. Including that if your state is listed as not approving online classes and you enroll in the class anyway, that you have preapproval from the requesting authority or that you are willing to accept the chance that you class may be rejected. Refunds will not be given for those enrolling in a class that they are not eligible for."
Obviously you did NOT do this, and therefore you are not eligible for a refund.
This is entirely on you. They are not sneaky or scamming. It took me less than 2 minutes to find all of this information.
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