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  14. 3 yr old injured
  15. The CDC is wrong....would you want my blood?
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3 yr old injured

Posted Sat March 10, 2007 5:53 pm, by denise a. written to Rio Suite Hotel and Casino

Write a Letter to this Company

In November 2006 my husband had a convention that was held at the Rio. So I figured we would make it a family vacation. We saw how nice the pool was and figured the boys would LOVE it! Our first night there we headed down to the buffet. As I was pushing a stroller with my 6 month old I was holding the hand of my 3 yr old. There was a pole with a sign on it and had a large round bottom. My 3 yr old tripped over it slid across the marble floor and his head hit the corner of the wall which was made out of marble. Oh yes, he gashed his head open and gushing blood. The girl working behind the counter at the buffet asked if we wanted security called. UHHH YESSS!! I had people in line at the buffet rushing to get wet towels to help the bleeding. They all keep complaining about how long it was taking for EMT to get there. Finally 20 minutes and they send security! It took 2 calls to get someone down there and blood is all over the floor! This is unacceptable! God forbid someone is having a heart attack! Anyhow, he tells me we need stitches so we rush him to the ER and wait 4 hours to get him sewed up! When I return to the RIO I went to the front desk to explain what happened. They don't care. They see an innocent 3 yr old with his head bandaged up like a mummy and nobody even says sorry! They could have at least sent us up room service at no charge seeing that we just went thru this entire ordeal as we were approaching the buffet to eat! But instead I get a snobby girl that tells me a manager will call me the next morning. I hear nothing the next morning so I call. He is out of the office. I get the secretary who tells me he will be back tommorrow and call me with a compensation package. I want my $185 hospital bill paid I tell her. The guy never calls me back and I am stuck in a room unable to use the pool as my son cannot get the stitches wet! WE are BORED!! So, nobody calls the 3rd day still. I get the VP of Harrah's. He was nice. Tells me they ise a third party vendor to handle the insurance claims and they would be contacting me. HE OFFERS NOTHING! Not even a free stay, free ice cream for the kid! NOTHING!! I do hear from the insurance company and they ask me for a report, a copy of my billa and pictures. YES! RIO didn't even take pictures! 1 month goes by and they deny my claim! Oh yes, and at one point the manager at the RIO that I spoke to said I wasn't watching my kid and he was running so it is my fault the injury occured!! That is so insane!!
I have a 3 yr old that has a scar for life I look at everyday. I still think about his pain and suffering! I have to see him everyday like this! What do I get? A wasted vacation stuck in a hotel with 3 kids for 3 days and a doctor bill of $180!! This huge company Harrah's is not my favorite! I think it is a cold hearted organization who only cares about the high rollers in their casino!! No heart for a 3 yr old that is scarred for life!!! No comp's!! I hear they comp high rollers all the time! But if you get hurt there!!!! You cannot even get a sorry!!!

Pay for my family to come back and use the pool like we wished for!! Give us free buffet cards and send my 3 year old some get wells!! Balloons, candy, anything!!!!!!!


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by R.S. Posted Wed June 2, 2010 @ 2:24 PM

I live in Las Vegas. Most casinos, with the possible exception of the
Circus Circus, are not family oriented. It is actually illegal for
children to be on the casino floor. These resorts are not designed to
be family friendly. One other thing, I work in hospitals in Las Vegas.
If you check http://www.qualitycarenevada.org/ you would realize there
is no way an ER visit with suturing cost a mere $180.00 . An ER visit
with a adhesive strip would still cost much more.

I would also like to ask if you were holding your child's hand how did
he get that close to the sign with enough force to trip and slide
across the floor and cause a laceration large enough to require
sutures? To me as a clinician it sounds more like the child was being
pulled at at rate faster than he could sustain. If I received such a
claim in Triage in the ER it would trigger a mandatory report under
Nevada Revised Statute NRS 432B.220 to Child Protective Services.

Also which pool at the Rio are you talking about? The once that is
most popular with tourists is also the one temporarily closed after
drug and prostitution arrests. Do you really want to expose a three
year old to that? And are you aware that said pool is a topless pool?
Is this truly the best environment for a child? That is if they would
allow a child three to start - most likely said pool is closed to
children. In that case your point is moot anyway - injury or no you
would have blocked for the pool.

Yes there are other pools. However once again the costumes are quite
scanty, the is much alcohol flowing, the ladies of pleasure are still
present and the pools are not equipped for children. Even considering
taking a child there is a best a not well considered choice.

As a parent your primary focus must be what is in the best interest of
the child rather than what you as an adult might consider fun. The
entire idea of the Rio - a well known adult party place - was not in
the best interest of a 3 year old. If anyone owes your child
compensation it is you.


by Sheldonrs Posted Wed June 2, 2010 @ 9:44 AM

Unless the Pole, floor and wall jumped out and conspired to injure
your son, you have no reason to be angry at the hotel.

by memnochthdevil Posted Thu October 18, 2007 @ 12:03 PM

If she was holding the 3 yr old's hand, how did the child go sliding
across the floor? I know plenty of times I have held my kids hand and
they tripped, slipped, etc and I was able to slow the momentum by
grabbing hold a little tighter. The holding the hand thing seems far
fetched. If the kid was running and fell, it is still parental
responsibility for the injuries. The floor wasn't wet, the pole
didn't fall in front of the child. The kid tripped. Heck, at 34 I'm
still clutzy enough to trip over things, and I would never throw
responsibility on anyone but my extremely un-graceful self.


by Angelic Princess:) Posted Sat May 26, 2007 @ 5:17 PM

"Oh yes, and at one point the manager at the RIO that I spoke to said
I wasn't watching my kid and he was running so it is my fault the
injury occured!! That is so insane!! "... I totally agree with HIM!
Why shouldn't it be your fault. YOUR son is YOUR responability. you
were STUCK with 3 kids for 3 days.. O the horror... god forbid you
spend quality time with your children... You make me sick

by Frank Sonnier Posted Thu May 24, 2007 @ 3:27 PM

I have two comments here:

1. The hotel was not responsible for your child's injury. You and
your child was. Kids get injured all the time, if he had triped and
fell at home, who would be responsible ?

2. Now that being said, the hotel treated you quite wrong. They
should have checked on you and your child, offered their sympathy,

I hate it when anyone tells me they will call back at a certain
time/day then they don't. I don't think you are entitled to free
stays or refunds but I do think you should havebeen treated better by
the management and staff.

Also, having been a paramedic for the last 21 years, what seems like
20 minutes when your kids is bleeding or hurting is actually way less
then that. Getting an EMT from a station to your location then to
find you inside a large building like a casino is not a quick or easy
under taking.


Frank.. by Harleycat Sun May 27, 2007 @ 1:16 PM
by vickie davenport Posted Sun May 20, 2007 @ 11:12 PM

Find out who the CEO/President of the company is. You can do this by
the internet or the library has books with the company. CEO AND


OSHA... by Jeffrey Mon May 21, 2007 @ 9:15 AM

Why? by Harleycat Mon May 21, 2007 @ 11:45 AM

See her other letters... by Jeffrey Mon May 21, 2007 @ 12:20 PM

so... by Angelic Princess:) Sat May 26, 2007 @ 5:14 PM

by Dawn Burton Posted Sat May 19, 2007 @ 12:45 AM

Yes I have to agree personal responsibility! All of my 5 kids have had
stitches at one time or another. So therefore no compensation. But as
a compassionate restaurant manager and individual, ice cream and alot
of "fuss & special treatment" goes a long way to make a child feel

by Bast Posted Fri May 18, 2007 @ 8:19 PM

2 words.

Personal. Responsibility.

by Jilly Jane Posted Tue May 15, 2007 @ 11:38 AM

Maybe you should watch your child a little closer and stop blaming
somebody else for something they have no control over. Kids will
fall, get bumps, bruises, scars, etc. at nobody's fault. As
"traumatic" as this whole incident was for your son, I'm sure your son
will be fine.

As far as you being "bored" while you had to be a mother to your child
and wait with him while he healed, well get over it. You have a long
way to go.

And oh yeah, here is the advice of the year - don't take a 3 year old
to a casino.


by April Smith Posted Mon May 14, 2007 @ 1:01 PM

Well, I haven't read the other posters comments yet, but I'm sure they
are not going to be on your side. I don't like seeing 3 year olds get
hurt, but ya know what, that's what happens. That's what they do. They
trip all the time. 9 times out of 10, it is their fault. There heads
are still a little big and they are still trying to get use to their
legs. 3 year olds fall once a day minimum. I don't see how that is the
hotels fault. If he was stepping off of a curb and fell, would that be
his fault? Yes. The excuse that he is only 3 does nothing for you. We
can't baby proof the world. As tragic as it is that he was gushing
blood all over the floor, doesn't make it the hotels fault. Yes, they
should have been a little more caring about. At least a phone call to
check up on the kid because that doesn't admit guilt. But do they have
to? No. Should they, probably. Is it the worst thing in the world that
they did not? No. I really don't understand why people ask for "comps"
all the time. It's actually kind of annoying. They think "Hey this is
Vegas, I should get free stuff!" No.


by hobo Posted Sun May 6, 2007 @ 12:46 AM

I feel if management sent up comps. and offered an apology they would
go against any attorney's advise since something like this could
easily turn into a lawsuit.

At the same time I don't believe many of these attacks on you and your
child are warrented.

Saying your son should cover his scar with a helmet shows this person
is in need of some special needs.

I've never been to Vegas but I've seen ads showing that Vegas has
turned to "Family Oriented" so why wouldn't children be there?

Holding your son's hand and he still falls?
Why not? I've held onto my daughter's hand many times in many way's.
There's the holding the hand without crushing those little bones in
their hands.

There's even a very loose hold just so we know we're not drifting
apart from each other, kind of helping them balance themself.
That would probably be my choice for walking through a restaurant.
Now if I were walking say outside where there was a chance my daughter
might dart out into traffic off into a crowd than I would have that
firm grip around her wrist and not on a small hand.

If people feel you have no valid complaint they could say so without
the attacks on you or your child, but it appears that's not the norm
I wonder if any complaint on this site gets through without attacks.

I once as an 11 year old fell to the bottom steps of an outside
entrance to a basement of a school bldg..
The stairway had no railing around it, only a raised 5 inch cement lip
around the edge, which I triped over while backing up. I didn't even
know a hole in the ground was there.
I was sent walking home with a black and blue face and what felt like
a broken rib.
If this site had been around back then I'm sure everyone here would
have found it to be my fault.
There is not much compassion for anyone here, they go right for the

Be glad your son is okay, facial and head cuts bleed the most and
really look worse than they are.
The scars should pretty much go away in time. I know from experience,
I've had over 60 stitches over my face and eyelid and nobody would
know it unless I could point them out.
It was a terrible day for your son and has a mom you felt helpless,
it's normal in most cases.

Next time maybe you should try Disney World, it's a lot of fun for the
entire family.


No Compassion! by Gloria S. Mon October 3, 2011 @ 2:29 AM
by DeVoidx Posted Fri May 4, 2007 @ 2:14 AM

maybe you need to get your son a helmet to cover his nasty scar and
prevent him from getting another one.


by the real tool diva Posted Thu May 3, 2007 @ 10:43 PM

As a mother of three, 1. my children would not be near a casino; 2. I
would not expect someone else to pay for bill as such because I was
not paying attention to potential objects in the path of my child as
they were walking. I agree it was wrong for the manager to agree to
pay the bill and then deny it. I however understand the casino not
wanting to jump out and offer up compensation packages because they
then have taken ownership of the accident. If you were walking through
a city park and the kid tripped on a tree root hit a park bench and
split his head open would you expect a comp package from the city? I
hate to see your rant when the kid scrapes his knee the first time he
fall off his new bicycle, will you expect a comp from the store you
purchased it from or the manufacturer of the bike?

by A A Posted Mon April 23, 2007 @ 7:00 PM

"They see an innocent 3 yr old with his head bandaged up like a mummy
and nobody even says sorry! "

You give people an apology when YOU do something that affects them
negatively when YOU didn't mean to.
You do not say, "Sorry" because some stranger tripped over a sign that
YOU had nothing to do with. They might have said they feel bad, but
saying, "Sorry" would mean they personally take responsibility for
your kid running into a sign and tripping.
Your kid had an accident because young kids don't look where they are
going. It was your sons fault, lesson learned.
The people at the counter are not medical professionals so they came
over and asked if you wanted them to call someone and you act
exasperated. They did their job. Your sons bleeding head is your job.
Did you go to them and ask for a phone like you should have? No, you
waited for them to come to you.
Why did you not stop your kid from running into the sign? Neglectful
on your part. I guess you should have protective services check you
out to see if you are a danger to your kid.

Come to think of it, when I was a kid I fell off my neighbors porch
messing around by myself and split my chin and needed stiches. It was
my fault but I guess he should have apologized for my lousy balance
and showered me with gifts so I could assemble some sort of life
afterwards. I don't know how I ever lived after that. I must be some
kind of hero. I doubt anyone has ever had stitches when they were a
kid and survived so that makes me a role model I bet.


Not neglectful by April Smith Mon May 14, 2007 @ 1:04 PM

by lj Posted Sat April 14, 2007 @ 6:50 PM

They owe you nothing, your kid tripped over a sign. It would have
been different if he had fell or slid on ice or water that had not
been wiped up. Be more careful!


oh yeah? by Pax Wed April 18, 2007 @ 5:10 PM

The problem with that. by glenn mcc Sat April 21, 2007 @ 8:33 PM

Sounds like... by elaniii Mon May 14, 2007 @ 1:19 AM

True by April Smith Mon May 14, 2007 @ 1:07 PM

hmm.. by Angelic Princess:) Sat April 28, 2007 @ 2:10 PM

by MiVidaLoca99 Posted Wed April 11, 2007 @ 1:12 AM

First of all, I agree with some that Vegas is not a place for
children. If you wanted to spend some time with your husband, you
could have saved money and anxiety by just hiring a babysitter.
I do feel that is was wrong for the Vice President of Harrah's to tell
you they would take care of your hospital bill and then deny the
claim. I don't think you're going to get your request of free buffet
cards, free hotel, or balloons and candy for your kid.
The reason that places in Vegas comp high rollers is to intice them to
spend more money in the casino. The amount of money that high rollers
spend probably doesn't even compare to the cost of their room.

"My 3 yr old tripped over it slid across the marble floor and his head
hit the corner of the wall which was made out of marble."

Also, if you had your son by the hand, how would that have happened?
If you did have him by the hand and he tripped, you would have caught
his fall. Obviously, you should have watched him a little better,
which brings me back to my first point; Vegas is not for kids.


VP Of Harrah's by Harleycat Thu April 12, 2007 @ 2:45 PM

by Gdess74 Posted Mon April 9, 2007 @ 8:35 PM

Wow, great parenting. Vegas isn't for children. Try disney next time.


Actually... by KU Tue April 17, 2007 @ 5:21 PM

Nope sorry by Gdess74 Sat April 21, 2007 @ 11:17 AM

Wrong by KU Sat April 21, 2007 @ 8:34 PM

Sorry by April Smith Mon May 14, 2007 @ 1:12 PM

Who needs to be on the street? by KU Thu May 17, 2007 @ 7:31 PM

For the record by LaurenN Fri May 18, 2007 @ 12:33 PM
by mbodman Posted Fri April 6, 2007 @ 3:44 PM

Why don't some of you "intelligent people" read that again??

She had her child BY THE HAND, HE WASN'T RUNNING!!!

It sounds like that sign was put in an inconveniant place.

Yes, RIO owes you.

As for you morons that like to attack.....PFFFFFFFTTTT


two questions... by PaintedLady Fri April 6, 2007 @ 5:18 PM

One question by elaniii Sun April 8, 2007 @ 12:39 AM

Please explain by the spock Sun April 8, 2007 @ 12:00 PM

I was not there, by PaintedLady Mon April 9, 2007 @ 11:27 AM

Hotel quality by elaniii Mon April 9, 2007 @ 6:49 PM

No, by PaintedLady Mon April 9, 2007 @ 9:33 PM

PaintedLady by Never Gonna Be Queen Now ! Wed April 11, 2007 @ 3:07 AM

Brick walls by elaniii Tue May 22, 2007 @ 4:16 AM

The thing is though... by Aimeyir Wed April 11, 2007 @ 8:50 PM

eight feet? by elaniii Thu April 26, 2007 @ 11:41 PM

by MA Loper Posted Thu April 5, 2007 @ 10:29 AM

Can we please let this letter die already????

It was annoying enough a month ago, now it's like my mother-in-law -


MA Loper!!!! by Lou Lou Thu April 19, 2007 @ 3:12 PM
by badspock Posted Thu April 5, 2007 @ 7:18 AM

Buzzzzz. Sorry, it's not the hotel's fault that youru child was
running and tripped over a permanent piece of architecture. Why was
your kid running so fast that he would slide into a wall that hard?
Because YOU didn't bother to stop him, that's why.

Now, I'm not trying to call you any sort of bad mother here, after all
kids fall and hurt themselves all the time. But, would you sue your
landlord (or the bank, if you own your own and are paying them a
mortgage) if your precious fell and hurt himself while running in your
home? Preposterous!

All you deserved was some basic human compassion at best. Demanding
and expecting a free ride, meals, and compensation for medical bills
is patently rediculous. You might be a good, doting parent, but being
a parent does NOT entitle you to anything. Please grow up, and realize


by SueMagoo Posted Wed April 4, 2007 @ 11:27 PM

you should have been watching your kid better. inertia... look it


by Inam Posted Wed April 4, 2007 @ 5:36 PM

I'm so sorry to hear that.

by Misty Lane Posted Tue April 3, 2007 @ 3:36 PM

Give me a break. Accidents happen and it sounds like you weren't
watching your son. The Rio doesn't owe you anything, so get over it.

by SonjaArashi Posted Tue April 3, 2007 @ 12:46 PM

Sorry to hear that, but you don't deserve any of that crap you're
asking for. It was an unfortunate accident, and none of the fault of
the hotel. The kid is fine now, with the exception of a scar that'll
probably be nothing by the time he grows up. Just remind yourself to
be more careful in the future, pools are dangerous places. At least
he's alive and safe.

Sadly, accidents happen. You shouldn't be blaming other people for
them, let alone demanding compensation for such things.


It didn't happen at the pool (n/t) by tickytack Tue April 3, 2007 @ 1:31 PM

by doodlikewoah Posted Tue April 3, 2007 @ 10:51 AM

Next time keep a better eye on your kid. It's not the Rio's fault you
suck as a parent.

by KU Posted Sat March 31, 2007 @ 9:16 PM

This is not the fault of the Rio (a place I am very familiar with).
If your son "slid across the marble floor" then he must have been
running when he tripped. He should not have been running in that area
as it's usually very busy around dinner time and I guarantee they
reviewed security footage and had proof that he was running and you
were not careful. That is how they are able to deny a claim and back
it up with proof. And second, your child hurts himself and all you
can do is complain about not receiveing comps? That is an entitlement
attitude at it's most pathetic.


by redheadedmama Posted Sat March 31, 2007 @ 2:35 AM

sorry about what happened to your kid but it was your fault for not
watching the kid. you could have walked with you in between the sign
and your kid and he would not have tripped on it. or get one of those
strollers that are for more than one kid. if the 3 year old screams
about being put in the stroller then let him scream.


by Mike Holly Posted Wed March 28, 2007 @ 9:56 PM

I agree with every one else. If you had done a better job of watvhing
your little one, the accident would not have happened. I am sorry your
child was injured but you do not deserve any compensation.


by Sick Erik Posted Tue March 27, 2007 @ 11:49 AM

I bet I know what the sign said. I bet it said: WARNING! If your
three-year-old child trips on this sign, he will go sliding eight feet
across the marble floor headfirst into the wall, even if you are
holding on to his hand.

Am I right?


No, it said: by Aimeyir Tue March 27, 2007 @ 5:04 PM

Thanks for the laugh! by p d Tue March 27, 2007 @ 7:29 PM
by adiilllnswy Posted Tue March 27, 2007 @ 9:39 AM

Hey I have some advice, learn to freaking take care of your children.
Obviously you were not paying very much attention to your child, if
you were saying you were holding its hand whenever it fell on the
ground. I mean what the heck, did you just let go?


Ok by April Smith Mon May 14, 2007 @ 1:15 PM

by Happy1974 Posted Tue March 27, 2007 @ 9:35 AM

So you want them to compensate for your lack of attention in making
sure your 3 year old does not run into BIG things?

I don't think so.


ever wonder by Prefect Zachary Sat March 31, 2007 @ 1:57 PM

I WAS thinking that N/T by Happy1974 Tue April 3, 2007 @ 2:28 PM

also by GredandForge Sat April 28, 2007 @ 10:51 PM
by starla Posted Thu March 22, 2007 @ 1:26 AM

Lady, why don't you just move on and learn from this bad experience?
Why don't you get your little boy some ice cream and balloons? I'm
sure they would mean more to him coming from you than a stranger at a
casino hotel!

by Gonda! Posted Tue March 20, 2007 @ 1:00 PM

"There was a pole with a sign on it and had a large round bottom."

Did the sign say "Watch where you're walking, and take care of your


Even if it did, the sign wouldn't have applied to *her* by SiouxFan Tue March 20, 2007 @ 9:01 PM

i love the part... by Angelic Princess:) Wed March 21, 2007 @ 10:35 PM

by sarahd Posted Tue March 20, 2007 @ 9:34 AM

Appeal the claim if you feel that strongly about it, but please stop
using !!!!!!!! that is all I ask!!!


by CandyPickletoes Posted Mon March 19, 2007 @ 9:09 AM

Your 3-year old was injured because you didn't take the necessary
precautions to prevent his injury. You claim you were holding his
hand. If that were true, he wouldn't have slid on the marble floor
because you would have yanked his arm to get him back to his feet.

Your mistake does not mean that Rio owes you anything.


by tea_granny Posted Sun March 18, 2007 @ 11:47 AM

The replies to this are so lengthy, and I don't really have time to
read them all, but I have skimmed a few, and have a general idea of
the way the sentiment of the commenters lies.

First of all, as a mother who has had a child severely injured in an
accident, let me say that I completely understand what you are
feeling. I have been there and I have felt the worry and frustration
at a lack of concern by the people on whose property the accident

Thirteen years ago, when my daughter was 7 years old, she was swimming
in the pool at my sister's condominium complex.
She was excited because she had swum a small lap by herself and was
going outside to get my BIL to come watch her swim.
To this day, even she has no idea what happened, but she tried to go
through the door and found it locked, so she turned to go through the
other, and the next thing anyone knew, the glass in the locked door
had shattered, slicing her little body right to the bone in some
areas, narrowly missing her vital parts (heart, kidneys, brachial
artery) and coming within inches of decapitating her. If my BIL had
not moved as quickly as he did in grabbing her, I have no doubt she
would have been killed.

She required plastic surgery to repair the damage, and has been left
with scars for life, as well as one breast which is noticeably smaller
than the other.

There are some who would say my daughter was probably wet and running
on a concrete floor, so was responsible for her own accident and
therefore, contributory negligence was a factor.

Well, we sued and were successful because the owners had no rubber
matting on a concrete floor near a pool, and everyone knows that
painted concrete can get pretty slippy when wet. Sure, there were
signs warning people to be careful, with "No Running in this area"
printed on them, but some children are too young to read. Any child
that young is certainly expected to be chaperoned, but we all know,
despite a guardian telling the child to be careful, in the excitement
of play, kids will be kids and have selective memory.

The fact is, though, coming to the locked door slowed her down. She
was actually turning to go to the other door, so was not running at
the time of impact with the door. We think she may have slipped
slightly on the wet floor as she was turning, and her thigh hit the
plate glass, causing it to shatter.

Secondly, the doors should have had some type of safety glass, as that
is now a part of new building codes. This building was constructed
prior to that, however, and the policy was not retroactive. It was up
to the individual owner as to whether they wished to upgrade their
facilities. They had decided it was cheaper to just leave it as is.

Thirdly, the owners had placed a bench too close to the door, and
after being warned that it was not safe there, decided it was easier
to just lock one door rather than move the bench, but they had not put
any type of notice to use the other door.

After the accident, we had so many of my sister's friends and
neighbours stopping in to see how my daughter was doing. We had only
planned to be there for a week of holidays, but because of the
accident, I lost 2 weeks of work without pay, and my husband lost
several days' pay as well, coming to visit us, as he had not been on
holiday with is and had stayed at home, working.
In that time, we didn't as much as receive a phone call or card from
the owners of the building as to my daughter's condition. To me, that
was the ultimate slap in the face, and one of the biggest factors in
deciding to sue.

I came to realize after, they had been advised that any type of
contact with us, enquiring as to our daughter's condition, could have
been seen as an admission of fault on their behalf.

So, why have I bored you with my story?
I guess I wanted to say that, although I think you have valid points
on some issues, sometimes we have to put things into perspective.

Your little boy tripped and hit his head, cutting it badly enough to
require stitches. It was a terrible thing, but it was an accident.
There was nothing that the hotel could have done to prevent that
Your son tripped on a pole. What was this pole? Was it a temporary
sign that was put in a bad location? Was it a permanent fixture of the

If it was temporary, then, yes, perhaps the person who placed it there
could have made more of an effort to keep it out of the line of
traffic, since the base did stick out.
On the other hand, you could have been a little more cautious and
adjusted your path a little better to avoid the danger, although it's
possible you were so distracted handling both children that you didn't
notice the base stuck out so far.

The floors and wall were marble. There's not much that a hotel can do
about its decor in that regard. How are they expected to anticipate
that someone could slip and fall and bang their head?

I don't quite understand why you feel the hotel is responsible for the
lengthy wait time for of the EMT. You didn't explain that well enough.
I can only assume they were on staff at that hotel. If that's the
case, then it does seem like a lengthy wait, and the hotel needs to
look into the rsponse time of their staff.

I know, when my daughter was sitting there, bleeding, with the fatty
tissue on her thigh exposed, a gash on her chest bleeding, and towels
wrapped around her arm to control the bleeding, it seemed like hours
for the EMT team to arrive. In reality, it was only minutes, though.

I think it would have been a very nice gesture for the hotel to have
paid the hospital bill, sent some type of gift to your son, or gone
out of their way to make a really bad experience a little more
pleasant for your son.
I am wondering, though, if they were also advised, as the pool owners
in my case were, that picking up the tab, or any other such gesture,
could have been seen as an admission of fault on their behalf.

As to your comment about having to look at your scarred little boy
everyday, I can certainly attest to the pain that comes with that. In
fact, just sitting here, typing out my story and reliving those
memories, I am physically shaking. It is something I will never forget
or even become comfortable with. The thing is, though, for the sake of
my daughter, I had to allow myself to look past the hideous scars so
that she could do the same for herself.

Granted, she was very lucky that her face was not affected in any way,
but for a young girl entering puberty, it was very difficult for her
when immature kids made comments about the lack of uniformity in her
breasts, or the terrible scars on her legs, back, chest and upper arm
when she had to change in the locker room for gym class and wear a
bathing suit in swim class.

Over time, as she has grown, some of the scars have shrunk and are not
nearly as horrific as they were on her little 7 year old body.

Your son has a bad scar on his head. He is 3. In another few years,
when he has grown, there may not even be anything other than a small
mark to show for his ordeal.

As I said, I really do feel for you, Denise, and I hope the hotel does
acknowledge your pain in some way, as a courtesy, and not as an
admission of fault, because they were not to blame for an unfortunate

I think, if they do not respond as you wish, though, that you need to
move on from this and realize that sometimes, crap just happens.
You had a pretty lousy vacation, but you still have a beautiful little
boy who is healthy and safe now.


I was going to respond to this letter by pinksnake Sun March 18, 2007 @ 3:25 PM

lol by Angelic Princess:) Sun March 18, 2007 @ 4:58 PM

That's because I *knew* my response was probably going to be long by tea_granny Sun March 18, 2007 @ 7:11 PM

Oh...and I knew that was probably going to be a comment to me by tea_granny Sun March 18, 2007 @ 7:14 PM

i hear ya (n/t) by Angelic Princess:) Sun March 18, 2007 @ 8:24 PM

long reply by doodlikewoah Tue April 3, 2007 @ 10:53 AM

I'm so sorry this happened to your daughter! by Jude Sat March 31, 2007 @ 7:08 PM

Thank you by tea_granny Sun April 1, 2007 @ 6:28 PM

So sad by April Smith Mon May 14, 2007 @ 1:30 PM

by juls Posted Sun March 18, 2007 @ 12:27 AM

You need to take care of your own kids, next time choose a place with
padded floors and walls :)


by PaintedLady Posted Fri March 16, 2007 @ 3:49 PM

You are obviously very angry over this issue, but letters such as this
are better written when you are in a calmer frame of mind.
That said, what is the hotel supposed to apologize for? Taking too
long to respond: Yes! But that doesn't seem to be your issue in this
rant, er, letter. You seem to feel the hotel is liable, but you don't
explain how the hotel is at fault for your young child, while being
held onto by you, managing to trip, slide across a floor, and smack
his head on a wall. Funny, but when my daughter was younger and I
held her hand, I always pulled her back to her feet before she went
sliding anywhere. Instead of feeling somewhat responsible for your
own child's accident, this letter reads like it is all about you and
what you want out of it. That is just sad.
I am sorry you feel your vacation was ruined, but there are MANY
things for your family to do in Vegas other than swimming. You could
have still "saved" your vacation and had a good time.
As far as the scar, scars are just tattoos with better stories.


by Amanda Posted Thu March 15, 2007 @ 7:07 PM

ok, not reading anything else b4 responding...

Why is it the hotel's fault your kid is clumsey? Sorry lady, no dice.

Maybe they could have done more, but it was the fault of yo uand your
kdi, not the hotel.
People so entitled, such as yourself, make me want to be ill.

Please get over yourself... the Rio is not a place for kids...been
there, know it. If your kid would have fell on the sidewalk, what
would you be doing? writing to the city?

You mentio nmarble floor? Tell yor kid to be careful. nexttime, go to
Disney world for a family vacation, not vegas


WTF? by KamenRiderOsaka Fri March 16, 2007 @ 11:17 AM

Did you even read the letter? by Bill R Fri March 16, 2007 @ 11:59 AM

Wow... by KamenRiderOsaka Fri March 16, 2007 @ 1:59 PM

So, why make a business trip a family vacation? by Bill R Fri March 16, 2007 @ 2:09 PM

Its entirely possible by KamenRiderOsaka Fri March 16, 2007 @ 6:27 PM

Missing the point by S. Brown Fri March 16, 2007 @ 7:03 PM

Thats exactly... by KamenRiderOsaka Fri March 16, 2007 @ 7:13 PM

Balance is irrelevant. by calm Fri March 16, 2007 @ 9:40 PM

WTF??? by Amanda Sat March 17, 2007 @ 8:44 AM

Why do people think by KamenRiderOsaka Sat March 17, 2007 @ 12:36 PM

I really don't see where she mention balance by TwinkleToes Sun March 18, 2007 @ 8:50 PM

by Rhet Canter Posted Thu March 15, 2007 @ 6:52 PM

First off, I'm really sorry your child was injured. That's a pretty
tramatic thing to happen to a 3 year old. It would be tramatic to me
and I'm a lot older than 3. But......it wasn't the hotels fault that
he fell and was injured. It's also not your husbands fault that maybe
he wasn't helping you with the kids. Stuff happens! But I'm curious
about a couple of things:

1. Why take kids to a casino environment. That isn't a family type of
vacation destination. I mean really, come on. But that's not the

2. Why do you think they need to compensate you in any way. They've
probably had more tramatic things happen in the past, so your
occurance was most likely a cake walk for them. They didn't do
anything about it because they knew they weren't liable. End of case
on that one and all of the embarrasing freebee's you asked for.

3. Scarred for life? I doubt it. Those type of injuries will heal
over time. Just think of the great stories he'll be able to tell in
the future about how he received the scar. Gambling at a casino when
I was just 3 years old.

4. Bored out of your mind? They have movies on the telelvision in
your room. You could have done that.

Take the hint. Don't take kids to adult type places with marble
floors. Sorry for your dilemna, but you received what you were
entitled to. Nothing!


by MA Loper Posted Thu March 15, 2007 @ 12:12 PM

It is scary how greedy some people are. This letter is a great
example of how far out of hand its gotten - "I wasn't paying attention
to my toddler, he got hurt. You (Mr. Big Shot, Deep-Pockets Company)
better come up with a stellar comp for me!"

Whatever happened to Personal Responsibility? Why do so many people
think that responsibility for their actions and the actions of those
in their care falls to everyone else BUT them?

I have 2 children of my own and no one else is responsible for their
care but my husband and I. Unless someone physically walked up to
them and hurt them, it would be OUR fault for not looking after them
if they tripped, ran off, knocked a display over, etc.

That being said, the sign didn't jump out at you and cause your child
to fall. It wasn't like you shouldn't have seen it sitting there on

You also should be ashamed that you tried to manipulate whoever may
read this by trumping up your son's injuries as a life-long curse.
("I have to see him everyday like this! What do I get?") What? Are
you actually implying that you won't love your son as much now because
he's been damaged? If he has a flaw and isn't perfect that somehow
entitles YOU? That's how your letter reads.

Regardless of how long the internal security/EMT took to get to you,
you don't deserve comps because your child got hurt while in your


Excellent point by S. Brown Thu March 15, 2007 @ 4:01 PM

Excellent point indeed! by ILuvMyDobes Thu March 15, 2007 @ 5:36 PM
by blondie615 Posted Thu March 15, 2007 @ 2:11 AM

harrahs? family? o.k.


by donno Posted Thu March 15, 2007 @ 12:12 AM

Dear Denise,

We are in receipt of your request for a compensation package.
However, a search of our employment records has not been successful in
locating your employment with our company. If you would please send
your employee ID number, we would be happy to investigate your
eligibility for a compensation package further.

Best regards,

by Tough Muffin Posted Wed March 14, 2007 @ 4:58 PM

Maybe this is a dumb question, but you did mention that you have a
husband. Why wasn't he helping you with your three children?


business trip by Skatergirl Wed March 14, 2007 @ 11:03 PM
by Heather Jinkins Posted Wed March 14, 2007 @ 1:41 PM

If it was really the fault of the hotel, I'm sure they would have
compensated you. I slipped on a wet floor at a grocery store when I
was about 11. I fell backwards, hit my head on the floor and blacked
out for a few seconds. I was fine, but everyone at the grocery store
kissed my ass big time. My grandpa slipped on a broken bottle of salad
dressing in a grocery store and broke his hip. The store paid for his
medical bills. If the floor had been wet or something, I'm sure the
hotel would have acted differently, but it is YOUR responsibility to
watch and protect your children, not the hotel's. When I was five I
was spinning around a pole in a convenience when I hit my head on the
metal corner of a shelf. My head began bleeding, so my mom rushed me
to an urgent care clinic. They did not blame the store because it was
I who wasn't watching where I was going and my dad was checking out so
he didn't see what I was doing. Accidents happen. Kids get hurt.
That's life.


I disagree. by calm Thu March 15, 2007 @ 9:51 AM

I used to be in trial consulting by RedheadWGlasses Thu March 15, 2007 @ 1:06 PM

I can't even imagine... by Courtney C. Thu March 15, 2007 @ 5:20 PM

I agree that they are convinced. by calm Thu March 15, 2007 @ 9:17 PM

by Tea_Redneck Posted Wed March 14, 2007 @ 9:47 AM

I'm not going to get into your charming 'gimme everything' attitude.
But I will say one thing in defense of the employees. Because of
diseases carried by blood, most places will not let their employees
touch human blood. Where I work, if a customer is bleeding, the
employee can call the manager if necessary but is not allowed to help
the customer themselves.

by Marty5223 Posted Wed March 14, 2007 @ 8:39 AM

I would suspect the 20 minutes EMS response really doesn't matter
since the ER made the child wait 4 hours. Probably not as bad as you
made it out. I would say it is your fault for not watching your
child. Thank God he was not in the pool. My psychic abilities are
telling me you would probably have let him drowned! You are
responsible for your child not the Hotel!

If the hotel had provided any medical care and something more serious
happened to the child as the result of the head injury then I feel
certainly based on your give me attitude you would really have been

Apparently the child wasn't suffering or he would not have wished to
use the pool anyway! I recall seeing several BIG HAIRED ladies use
pools in the past that never got their hair wet! I imagine you could
have found a method to keep the childs head dry, or the wound dry or
at least if your really tried!


Exactly! by starla Thu March 22, 2007 @ 1:19 AM
by kkallend Posted Wed March 14, 2007 @ 8:04 AM

It's your responsibility to watch your kid. It's not the hotel's
responsibility. I'm glad they denied your claim.


by Joe Consumer Posted Wed March 14, 2007 @ 7:50 AM

...about this letter is not anything the OP did or did not say in it,
but what the entire situation says about the state of our society.

A little kid gets hurt in a hotel and ends up going to the hospital.
The hotel should care about that. And they should have gone out of
their way to check on the condition of the child, send get well
wishes, and talk to the parents about what happened, how it happened
and whether there are safety issues the hotel needs to address. That
is the DECENT thing to do.

Of course, the hotel really can't do any of those things because our
society has become so litigious. And you can't blame the hotel for
not acting in a manner that protects their own business interests. It
is truly a sad reflection on our society that people and businesses
have become so fearful of being sued that they can no longer do what
is decent and considerate.


Why? by tickytack Wed March 14, 2007 @ 8:19 AM

Just because this is what YOU would do... by RedheadWGlasses Wed March 14, 2007 @ 8:38 AM

contact by elaniii Wed March 14, 2007 @ 12:48 PM

I agree completely, elaniii by RedheadWGlasses Wed March 14, 2007 @ 1:06 PM

Love for country by elaniii Wed March 14, 2007 @ 2:41 PM

Socialized Medicine... by Joe Consumer Wed March 14, 2007 @ 1:50 PM

Very well put, Joe C by RedheadWGlasses Wed March 14, 2007 @ 8:35 PM

Socialized Medicine by Harleycat Thu March 15, 2007 @ 8:42 AM

I like to think that we can find a middle ground by RedheadWGlasses Thu March 15, 2007 @ 8:47 AM

Neither do I.. by Harleycat Thu March 15, 2007 @ 11:16 AM

You hit the nail on the head, Joe! by MA Loper Wed March 14, 2007 @ 1:14 PM

Re: People Helping People by Joe Consumer Wed March 14, 2007 @ 1:42 PM

liability by elaniii Thu March 15, 2007 @ 7:14 AM

Frighteningly enough, Andrew, I agree with you 110% by MA Loper Thu March 15, 2007 @ 12:04 PM

It is pathetic. by Joe Consumer Thu March 15, 2007 @ 12:21 PM

Frighteningly. by elaniii Sun March 18, 2007 @ 2:27 PM

I've said it before. . . by MA Loper Tue March 20, 2007 @ 1:08 PM
by S. Brown Posted Tue March 13, 2007 @ 8:54 PM

Gimme, gimme, gimme - - free, free, free - - this is just a pathetic

You were holding your child's hand - - did you walk him into the pole?
Were you not paying attention and didn't notice that there was a base
at the bottom of the pole? OK, so your child tripped and required
stitches - - it happens and I'm sorry about that (for him - - not
you). But you can't accept that and concentrate on him - - you want:

Room service at no charge
Compensation package (whatever that is)
The $185 hospital bill paid
Free ice cream for "the kid"
A free return trip so you can use the pool
Free buffet cards

Accidents happen all the time at hotels and they would go broke if
they caved into every demand. That is why they have liability
insurance. You filed a claim, it was denied, so the saga ends.

Oh - - and somehow I can close my eyes and picture just how you
handled this situation which probably made the hotel employees ignore
your completely.

by penelope Posted Tue March 13, 2007 @ 8:19 PM

WOW. i am sorry your kid got injured, i have a 4 year old and i know
that can be scary. still i agree with the post before mine, how did he
slide accross the marble floor if you were holding his hand.

and i am sorry, but the only thing that comes out after reading this
letter is that you are using the fact that your son fell and hurt
himslef to try and get something for free. that is so sad and
disgusting. the victim act is just repulsive, i doubt you are going to
get anything.

surte maybe they should have been more helpful, but i don't think we
are getting the whole story here.


by Becks Posted Tue March 13, 2007 @ 11:38 AM

Sorry to hear your child was injured, but this is a really
poorly-written letter and I doubt you'll get much in the way of

I am also confused as to how your child 'slid' across a marble floor
when you were holding his hand?

Also, the hotel has nothing to do with how fast EMT gets there. What
are they supposed to do? Harrass the EMT guys to drive faster? I was
once in a car wreck and it took about that long for EMT to get to
me....because it was bad weather out.

It sounds like he was injured because of YOUR carelessness. If he slid
across the floor, he must have been running around, not having his
hand hold. It's your own negligence for allowing a child to run on a
marble floor. you're the parent!

Why should the hotel comp you for anything? When my nose was broken
and I was all bandaged up, nobody offered me free anything. Huh. I
guess I should write a complaint letter to the telephone company for
putting that darn telephone pole right where my car would slide into
it! I want free telephone service for life, darn it!

And why is the hotel responsible for you not being able to use the
pool? You're in Vegas, for goodness' sake. If you're bored, go walk
around...go to a museum....do something! You can't think of anything
else to do besides eat and swim? GROW UP

This letter just made me irritated and angry. Again, sorry your child
was hurt but you seem to take NO responsiblity as a parent.


by Venice Posted Tue March 13, 2007 @ 2:55 AM

Many of you are focusing on the 20 minute response time. I just read
the letter again, and I truly believe if the response time was two
minutes, the letter would have been written exactly the same. I don't
think that was the letter writer's main concern. She wanted
something, anything, for free, and didn't get it. She's insulted that
she wasn't comped like the high rollers, and that's what this letter
is really about. I'll even go as far as to say it's more about that
than her son's injury. The last paragraph of the letter pretty much
says it all.


I wonder. . . by MA Loper Tue March 13, 2007 @ 10:20 AM

My Dad.. by Jeffrey Tue March 13, 2007 @ 10:45 AM

Well, in the OP's defense by tickytack Tue March 13, 2007 @ 12:14 PM

The response time by myswtghst Wed March 14, 2007 @ 7:28 PM

I tried my best to give the letter writer the benefit of the doubt, but by Venice Wed March 14, 2007 @ 8:13 PM

by Peanut's Mom Posted Tue March 13, 2007 @ 12:58 AM

I've been reading this post at work all day and I feel once again, I
have another $0.02 to add.
First, about the response time.
I lived in Las Vegas for 6 years. and I've been to the Rio. Heck, my
hubby and I were married there.
If the OP is referring to a response team for in-house first
responders, then a 20 minute wait time is too long, in my book.
However. We do not know if maybe there was a man in cardiac arrest in
one of the suites in another tower, or if they were mired in another
emergency when they were notified of this one.
If she is referring to an outside EMT unit, I actually believe that a
20 minute wait time COULD have conceivably happened. The OP says that
this occurred on her first "night" and they were heading for the
buffet. I'm assuming this was the Carnival World buffet, because
that's really the only buffet worth going to in the Rio. That would
mean, depending on what night of the week that hordes of guests were
streaming into the Rio, from all directions. The Rio is a couple of
miles west of the strip on I believe Flamingo Road, one of the main
thoroughfares in Las Vegas. Traffic in the middle of the night is
crowded and prone to parking lot status. I cannot even tell you how
bad it is during the "dinner hour" between 5 and 7 pm when every day
shifter is engaging in a mass exodus from the strip to their homes on
the periphery. And that doesn't include the tourists. Depending on
which direction the ambulance came from, I can definitely see them
quagmired in traffic for a long time, 20 minutes or more, I can see
it. I called 911 once after witnessing a messy traffic accident and I
was put on hold for 92 (timed it on my cell phone) seconds before an
operator picked up. Emergency responders, at least in Las Vegas, are
spread thin at best.
I do believe that the entire episode was caught on tape. The entrance
to the Carnival World buffet is right off the casino floor. Everyone
knows about the "eye in the sky" and there is a proliferation of
cameras in that hotel (not to mention every other hotel/casino in
Vegas). I can guarentee that at least one of them "saw" what happened
and they were able to see exactly what happened, including the wait
time and the actual pre-trip speed of the child.
Lastly, I had an occurrance at the Rio where they DID make a mistake.
As I said earlier, my hubby and I were married in their chapel. We
had planned to book a mid-range suite that night and have the
reception in the suite. Well, they double-booked that particular
suite and we were the second party to arrive. We didn't get our
suite. My dad, being the father of the bride, and all, explained to
them that they could refund every penney we spent in that hotel and
get us a similar, though smaller, suite and leave us alone for the
rest of the weekend or, they could upgrade us to some presidential
suite at no extra charge and leave us alone for the rest of the
weekend. Well, we had the reception and spent our wedding night in
this palatial suite with four bedrooms, a formal dining room, and 3500
additional square feet for dancing, carousing, and other such
My point is, they made a mistake, they owned it, and they rectified
it, big time.


by Gino Posted Mon March 12, 2007 @ 6:24 PM

A lot in this letter leaves too much open to specualation without the
other side's explanation. Was the hotel liable for the child's
injuries? If they offered to take photos, would that be admitting some
culpability and false hope of monetary compensation?
All we know for sure is that the child got a head wound, basic first
aid wasn't administered properly (which is worse than negligence), and
the EMS did seem to take a long time getting there. We have no clue
WHERE they were coming from and what other incidents were going on at
the time (triage)
What really makes my nostrils flare, is the belief that "free buffet
tickets" "Balloon and Get Well Cards", Free stay so the family can
"enjoy the pool/buffet/room" and that the hotel (which makes profits)
pay for the injury. All this concern and so little for the child.
This and the time it took from the date of the event to writing a two
paragraph request for an all expenses paid bonanza.
Either decide to file a lawsuit or chalk it up as a lesson learned.


Once again, awesome response Gino n/t by JuliePie Mon March 12, 2007 @ 10:57 PM

Not bad by elaniii Tue March 13, 2007 @ 6:43 AM

Elaniii by Happily Unemployed LadyMac Tue March 13, 2007 @ 9:28 AM

attagirl by elaniii Tue March 13, 2007 @ 1:35 PM

Let me go on record as saying by Venice Tue March 13, 2007 @ 5:13 PM

Ok by elaniii Tue March 13, 2007 @ 6:34 PM

Me too. n/t by The New and Improved Brenda Tue March 13, 2007 @ 9:32 PM

Me three... n/t by TwinkleToes Tue March 13, 2007 @ 10:20 PM

And me by Courtney C. Wed March 14, 2007 @ 3:53 AM

comment grading by elaniii Wed March 14, 2007 @ 4:26 AM

(Raises hand) Add me to their list! by MA Loper Wed March 14, 2007 @ 10:07 AM

Raises BOTH hands! N/T by Firebrat Tracy Wed March 14, 2007 @ 10:15 AM

LOL! by MA Loper Wed March 14, 2007 @ 10:17 AM

Any more? by elaniii Wed March 14, 2007 @ 12:53 PM

7-0 by Happily Unemployed LadyMac Wed March 14, 2007 @ 6:40 PM

Make that... by myswtghst Wed March 14, 2007 @ 7:30 PM

9-0 by Skatergirl Wed March 14, 2007 @ 11:07 PM

Can I get ten? by elaniii Thu March 15, 2007 @ 3:47 AM

elaniii by Venice Thu March 15, 2007 @ 4:00 AM

4 am your time? by elaniii Thu March 15, 2007 @ 6:58 AM

While all that does sound lovely,.. by Venice Thu March 15, 2007 @ 3:37 PM

It didn't. I gave you... by elaniii Fri March 16, 2007 @ 1:49 AM

Wow by Courtney C. Fri March 16, 2007 @ 11:34 AM

What was... by elaniii Sun March 18, 2007 @ 3:19 PM

The Ugly American by Happy Day After Irish & Day Before Move-In Day ! Sun March 18, 2007 @ 3:27 PM

negativity by elaniii Mon March 19, 2007 @ 1:14 PM

I've always wanted to be a ten by >Leanne< Thu March 15, 2007 @ 6:54 AM

You are! Do I hear eleven, anyone? by elaniii Thu March 15, 2007 @ 7:01 AM

Funny, but... by elaniii Thu March 15, 2007 @ 3:57 AM

Well one thing I know that has been established by Happily Unemployed LadyMac Thu March 15, 2007 @ 11:01 AM

Bygones by elaniii Thu March 15, 2007 @ 3:41 PM

Jerk by Courtney C. Thu March 15, 2007 @ 5:14 PM

It's good... by elaniii Fri March 16, 2007 @ 1:37 AM

ya know what? I will by Courtney C. Fri March 16, 2007 @ 5:43 AM

Since I'm on a M-W.com kick today. . . by MA Loper Fri March 16, 2007 @ 9:24 AM

acting in contradiction by elaniii Sun March 18, 2007 @ 3:03 PM

well, in the spirit of hel;ping you with your quest on enlightenment: by Happy Day After Irish & Day Before Move-In Day ! Sun March 18, 2007 @ 3:19 PM

Jerk by elaniii Mon March 19, 2007 @ 1:22 PM

uh-huh by Happy Grey, Dreary Move-In Day ! Mon March 19, 2007 @ 2:40 PM

HEY!!!!!! by PaintedLady Mon March 19, 2007 @ 3:27 PM

Your level by elaniii Tue March 20, 2007 @ 2:38 AM

I give up by AuPair Courtney ! Tue March 20, 2007 @ 8:47 AM

You got the comic part right by Happily Unemployed LadyMac Thu March 15, 2007 @ 7:36 PM
by becka h Posted Mon March 12, 2007 @ 5:44 PM

I read through your letter and I have to say I don't really believe

Unless the floor was wet or your child was running, this could not
have happened. It's a simple matter of physics. Yes, marble is a very
slippery surface, however, for a child to slide across the floor
they would have to have quite a bit of momentum. Or maybe the floor
was at a steep slant!?

If you were *walking* and holding your three year old's hand, when he
tripped over the bottom support of the sign, you would have had to let
go of his hand. WHy would you have let go of his hand? Most mother's
natural instincts would have been to catch him instead of letting him
plummet towards a solid rock wall.

On another note, ***Billa***? If you want to be taken seriously, don't
use slang in a business letter.

When you walk at a normal pace, your body is vertical. So, when you
trip, you fall forward a little, but gravity takes over quickly and
pulls you straight down. You form an arc. Your child, according to
the laws of physics, would have either had to have been running (which
throws the body forward at an angle) and/or he would have had to dive
toward the floor in order to slide across it.

The hotel is not really liable to protect it's guests from every
little possibility. They weren't negligent except the response time
of security.

A question; if your son was so injured, I would have shouted for them
to call an ambulance, not security. Also, when someone is bleeding,
you shouldn't use wet towels, you should get a dry, clean towel (the
wet would prevent clotting) and apply constant pressure to the wound.
If the bleeding is so severe that you soak through one cloth,you still
don't remove the original towel, you just add a second towel and
continue applying pressure. Just basic first-aid. Any parent/guardian
should know this.

Signs on poles are top-heavy, so the big base is actually to steady
it and prevent injuries from the sign falling or being knocked over on
people's heads (sharp corners and all that). yes, marble floors are
slippery but it is not gross negligence to decorate with it. The
marble wall was no harder than most other surfaces, so if he had slid
towards a drywall or plaster or metal or wood paneled wall he probably
would have cut his head open.

If you still believe that the hotel is liable, contact a lawyer. They
can verify whether or not you have any legal ground to stand on
(doubtful) and help you sort through the insurance mess from the
hotel. I doubt you'll ever see anything from Rio.


by petgiraffe Posted Mon March 12, 2007 @ 2:25 PM

This is just out of hand and ridiculous.

First, as a parent, you are responsible for your child. Once the sperm
hits the egg, it's all up to you, not anyone else. If you see a
dangerous situation, it's up to you to keep your child away from it.
But, you say, it wasn't a dangerous situation - just a sign on a pole.
It was an accident. They happen. They aren't anyone's fault and you
are not due any type of compensation. The other posters are correct -
any form of compensation on the part of the Rio would have been an
admission of liability. Their lawyers won't let them respond in any
way that would suggest that.

Second...your child hit his head. He'll have a scar. Hair will grow
over it. Big deal. Kids get scars. I have a disfigured index finger
from an accident from around the time I was your son's age. It's so
much a part of me that I would not get it fixed if it were free to do
so. Your son will get over it and no one will even notice a scar on
his head.

$185 for an emergency doctor visit? That seems laughably cheap based
on medical expenses today. Was that just your co-pay? Do you have
health insurance?

Lastly...despite past public relations that Las Vegas is "family
friendly"...it's not. Vegas is trying hard to make everyone forget
they ever said that. If you HAVE to take your kids to Vegas, stay at
Circus Circus. The rest of us want an adult atmosphere when we are
vacationing in Sin City.

I'm sorry you missed out on the buffet at the Rio. I regard it as the
best buffet Vegas has to offer. Yum Yum!


Yes, but... by elaniii Mon March 12, 2007 @ 2:34 PM

Injured child by FloridaLizardQueen Mon March 12, 2007 @ 2:36 PM

ensure the safety of all patrons by Bill R Mon March 12, 2007 @ 3:18 PM

100% Correct.. by Harleycat Mon March 12, 2007 @ 4:11 PM

Common sense should tell us that hotels do not owe guests money every time they are injured on hotel property. by calm Mon March 12, 2007 @ 7:43 PM

Thank you by FloridaLizardQueen Tue March 13, 2007 @ 7:22 AM

what What WHAT!?!?!? by nick l Mon March 12, 2007 @ 7:36 PM

Actually by petgiraffe Tue March 13, 2007 @ 9:44 AM

by franese Posted Mon March 12, 2007 @ 1:12 PM

What's really sad is that your 3 year old son was injured (it doesn't
really matter to me whose fault it was) and you only seem interested
in free food, gift cards, etc. I guess being comped is what it's all
about . ..not the medical care of your son or the fact that he is
"scarred for life"


by RedheadWGlasses Posted Mon March 12, 2007 @ 12:55 PM

Just for starters:

"There was a pole with a sign on it and had a large round bottom. My 3
yr old tripped over it slid across the marble floor and his head hit
the corner of the wall which was made out of marble."

Okay, she claimed to be holding his hand. Then how did he trip over
this? If it was THAT close to where they were walking, they could
have easily just, oh, I don't know, MOVE OVER 2 FEET so avoid running
into it. I suspect she wasn't holding her kid's hand at all and she's
lying to make herself look like more of a responsible parent than she
actually was when this happened. Logically thinking, this just didn't
happen the way she claims.

Which, of course, contrary to JoeConsumer, means the rest of her claim
has zero credibility. One little lie in the story means the veracity
of the rest of it is questionable.


the veracity of the rest of it is questionable by Bill R Mon March 12, 2007 @ 2:21 PM

Sherlock by elaniii Mon March 12, 2007 @ 2:43 PM

I didn't say a WORD about the measurements of the sign by RedheadWGlasses Mon March 12, 2007 @ 3:01 PM

Not you... by elaniii Tue March 13, 2007 @ 4:19 AM

20" for nthe floor by Bill R Tue March 13, 2007 @ 4:57 PM

Right you are by elaniii Tue March 13, 2007 @ 6:32 PM

by tater30 Posted Mon March 12, 2007 @ 12:22 PM



by Cee Dub Posted Mon March 12, 2007 @ 11:47 AM

So you're using your child to get free stuff? That's sick.


by Jeffrey Posted Mon March 12, 2007 @ 10:09 AM

This may not say anything that hasn't been said before, but...

I'm sorry for your child's injury. It appears that some mistakes were
made on the part of the hotel in how they handled this. The
appropriate thing to do was (a) to get medical help (be it onsite EMT
or calling the local EMT/hospital) and then (b) to have the manager
immediately contact you. The manager should be trained how to
apologize without putting the hotel into legal jeopardy.

However, this letter is, I have to say, not the best written. In
particular, the calls for free stuff and the conversational tone
diminish the main point: the hotel was slow to respond.

So, Denise, instead of complaining about the lack of free ice cream
and balloons, your focus should be exclusively on the fact that your
child was hurt on property and that medical help was not not provided
in a timely manner.

Trust me, the hotel has lawyers. And they're going to carefully pick
apart facts.


3 yr old injured by Rated Argh Mon March 12, 2007 @ 1:47 PM

Very well put by elaniii Mon March 12, 2007 @ 2:06 PM

I actually thought of you... by Jeffrey Mon March 12, 2007 @ 2:34 PM

by Lee H. Posted Mon March 12, 2007 @ 9:15 AM

Without reading all the other posts, I would make the following

Most likely the reason that the Rio is not offering to pay for any of
this is liability. You are right that $180 is not a great deal to a
hotel, but paying any portion of the expense, even offering
complimentary services because of the incident may be interpreted as
an acceptance of blame.

With this explained, I'm sure you can now understand their actions.

I would guarantee that the Rio did their own internal investigation,
including taking pictures of the area and getting statements from any
witnesses. They just had no requirement to disclose this to you. I
would also suggest that the manager, prior to speaking with you, had
talked with their legal department as to how the situation should be

Although I know it is difficult, you should always try to keep an eye
on your children. There was a small child, about the same age as
yours, killed at a local store when the mother wasn't watching. The
child climbed up to a television and pulled it over on herself.

I hope your son heals well.


by tickytack Posted Mon March 12, 2007 @ 8:10 AM

Your child slipped. Hardly the fault of the Rio. You had to wait for
stitches. Again, hardly the fault of the Rio. I once waited nearly
eight hours for stitches. It happens.

You can't use the pool because your son fell.

Again, not the fault of the Rio.

Had your son tripped over something at home, would you demand
compensation from yourself?

"A scar for life..." Puhleeze - it'll fade. IT IS NOT THE RIO'S

You're trying to extort money for something that could have happened
ANYWHERE, and you're calling the company cold hearted? What is REALLY
cold hearted is trying to use a three year old's injury as an attempt
to get free stuff.



Pathetic by elaniii Mon March 12, 2007 @ 8:27 AM

I should elaborate by tickytack Mon March 12, 2007 @ 8:52 AM

Come on, now... by Joe Consumer Mon March 12, 2007 @ 9:05 AM

What I base it on by tickytack Mon March 12, 2007 @ 9:35 AM

You are mistaken... by Joe Consumer Mon March 12, 2007 @ 10:10 AM

Then let admin handle things by tickytack Mon March 12, 2007 @ 10:13 AM

Since there are no moderators on this forum... by Joe Consumer Mon March 12, 2007 @ 10:17 AM

Not at all by tickytack Mon March 12, 2007 @ 10:26 AM

Actually.. by Harleycat Mon March 12, 2007 @ 9:42 AM

Thank you by tickytack Mon March 12, 2007 @ 9:49 AM

You're Welcome.. by Harleycat Mon March 12, 2007 @ 10:39 AM

You're correct that minutes seem like hours... by Joe Consumer Mon March 12, 2007 @ 10:50 AM

No = Know by Joe Consumer Mon March 12, 2007 @ 10:51 AM

EMS by Harleycat Mon March 12, 2007 @ 11:28 AM

Nit picking by elaniii Mon March 12, 2007 @ 2:19 PM

All I know by Happily Unemployed LadyMac Mon March 12, 2007 @ 2:37 PM

What I don't Understand.. by Harleycat Mon March 12, 2007 @ 11:17 AM

Timely manner by elaniii Mon March 12, 2007 @ 2:27 PM

why? by PFBSUCKS Mon March 12, 2007 @ 2:37 PM

Okay, Alley. n/t by TwinkleToes Mon March 12, 2007 @ 2:48 PM

STOP IT NOW!!! by PFBSUCKS Mon March 12, 2007 @ 4:26 PM

Okay Alley. n/t by TwinkleToes Mon March 12, 2007 @ 4:51 PM

I never called the OP a liar by tickytack Mon March 12, 2007 @ 2:51 PM

this ticky thing by elaniii Mon March 12, 2007 @ 3:00 PM

Andrew, by MA Loper Mon March 12, 2007 @ 7:08 PM

extort by elaniii Tue March 13, 2007 @ 4:30 AM

You don't know that.. by Harleycat Mon March 12, 2007 @ 3:05 PM

liar by elaniii Tue March 13, 2007 @ 7:54 AM

Risk Management and Truths by Harleycat Tue March 13, 2007 @ 10:11 AM

Wikepedia by elaniii Tue March 13, 2007 @ 1:39 PM

Objection by Happily Unemployed LadyMac Tue March 13, 2007 @ 10:29 AM

Clearly by elaniii Tue March 13, 2007 @ 1:45 PM

She IS an attorney by tickytack Tue March 13, 2007 @ 1:52 PM

30 or 40 by elaniii Tue March 13, 2007 @ 2:20 PM

Oh, he didn't believe you so he's unethical? by tickytack Tue March 13, 2007 @ 3:11 PM

After all.. by Harleycat Tue March 13, 2007 @ 3:48 PM

No,... by elaniii Tue March 13, 2007 @ 6:50 PM

you need help, tacky by elaniii Tue March 13, 2007 @ 6:40 PM

If you've had to deal with "30 or 40" lawyers by tickytack Wed March 14, 2007 @ 8:29 AM

Every time... by elaniii Wed March 14, 2007 @ 2:59 PM

Sounds like the problem was your lawyer by Happily Unemployed LadyMac Tue March 13, 2007 @ 3:19 PM

you got one thing COMPLETELY wrong by elaniii Tue March 13, 2007 @ 6:44 PM

No you weren't clear.... by Happily Unemployed LadyMac Tue March 13, 2007 @ 9:08 PM

'I witnessed a car accident' by elaniii Wed March 14, 2007 @ 4:35 AM

For one who emphasizes precision by all posters by Happily Unemployed LadyMac Wed March 14, 2007 @ 6:35 PM

It took you 2 days by elaniii Thu March 15, 2007 @ 4:02 AM

Sorry, my dear by Happily Unemployed LadyMac Thu March 15, 2007 @ 9:09 AM

Yesterday by elaniii Thu March 15, 2007 @ 3:57 PM

You're lack of response regarding your obvious defensiveness by Happily Unemployed LadyMac Thu March 15, 2007 @ 7:44 PM

'Defensiveness'... by elaniii Fri March 16, 2007 @ 2:03 AM

I am by Happily Unemployed LadyMac Fri March 16, 2007 @ 7:37 AM

Yes by elaniii Sun March 18, 2007 @ 3:28 PM

I always tell the truth by Happily Unemployed LadyMac Tue March 13, 2007 @ 2:30 PM

What I'm saying is not a contradiction at all. by Joe Consumer Tue March 13, 2007 @ 1:07 AM

The OP's validity by myswtghst Tue March 13, 2007 @ 6:56 PM

Anyone who knows m ypast with Ticky, by Amanda Thu March 15, 2007 @ 7:19 PM

Duly noted, and thanks! by tickytack Fri March 16, 2007 @ 8:21 AM

by elaniii Posted Mon March 12, 2007 @ 3:03 AM

The letter is badly written and often goes off on tangents. The
impression I'm getting of the hotel is that they don't care about what
happens to their clientele as long as they don't get sued. Yes, the OP
is probably unjustified in asking for comps, but that really is the
only thing the hotel is going to give her, if anything. Service
oriented businesses thrive on good customer relations, but this
place...it probably does not have repeat customers, unless they're as
numb as the crowd here seems to be.
We live in a world where the threat of lawsuits reduces the quality
of our medical care, reduces the quality of services in general, and
makes people hesitant to get involved in things which ought to be
their moral duty. Witness the staff, more intent on satisfying their
buffet customers than attending to an injured child. Their is no
question in my mind that their employers prefer this. And, with staff
which is transient, too young to have or think about children, this is
what you get. In a good hotel, you would at least have the attention
of a staff member, full time, from the moment the accident happened
until the moment the child was transported out of the hotel and to the
We are too used to a cold, impersonal world, where everyone takes
care of themselves and no one gives a hoot about what's happening to
the person next to you. It would be good to patronize places that
don't accept this, or use it to their advantage like this one. This
story should be printed in a newspaper.
The scar issue is tangential, whether refered to by the OP, or by
posters with major scars. The issue here is the response time, for
which the hotel did not fulfill it's moral, if not legal,
responsability. Shame on the Rio!!


by mary jo Posted Mon March 12, 2007 @ 12:40 AM

"I have a 3 yr old that has a scar for life I look at everyday. I
still think about his pain and suffering! I have to see him everyday
like this! What do I get?"

Before anyone says it let me just say...NO! I DO NOT CARE WHAT HER

Her crying over her child's scar is enough to make me want to puke!
And i realize this isnt very constructive. So kill me.

What do you get? What do YOU get?!?! Your son is the one with the
scar. NOT YOU!

You have to look at him every day? SO WHAT?! HE HAS TO LIVE THAT WAY!
And I am guessing that his scar is no where NEAR as bad as you would
like everyone to believe it is.

Let me tell you a little about me. Everyone here already knows this. I
was born with a birthmark around my right eye. By the time I was three
it went all the way around my right eye and went from my cheek bone to
above where my eyebrow should be and from the middle of my nose to
right past the opposite side of my eye. After years of searching my
parents finally found a doctor who know what the heck it was and what
to do about it. I had three operations the year I was 3 and by the
time I was 10 I had a total of 13 operations, the last two of which
almost killed me. After that I decided I would rather live with what I
had then to die trying to get rid of it. That left me with a VERY
large and VERY noticable scar on my face for the rest of my life.

And you know what? I dont feel sorry for myself. I dont have a
horrible life. I dont consider myself the Elephant Man or the
Hunchback. I have had a happy and successful life and i have
experienced everything that everyone else has including getting
married, having a child, getting divorced. Falling in love,
experiencing heart break, get jobs, promotions, quiting jobs, moving
across country and back. I am stupid and I am MUCH more than the sum
of my parts.

If you want to see what I look like please visit my MySpace page and
check out my pictures. I have many there. And as you will be able to
see, I dont hide anything.


The little scar your kid will have will one day turn white. It will
one day thin out. It will, more than likely, be covered by hair. You
said he gashed his head open...not his face.

And for your peace of mind you want $180, a free buffet, and some get
well balloons and candy. Because THAT will make EVERYTHING ok.

Who did MY parents get to pay for MY doctor bills? They were paying
them for 10 years after my last operation! Who paid for their hotel
rooms and buffet dinners? Who gave them peace of mind? Who made it all
better for them? Who could THEY blame?

What about the "girl without a face"? Juliana Wetmore.

How DOES her family cope having to see HER everyday? Would a free
buffet make their heartache any less? If so I will pay for it in a

I work in a group home with guys who are all mentally and/or
physically disabled. Three of the four of them are not verbal. They
will never have normal lives. We take care of them because the cant
take care of themselves and their family just can not do it any longer
or they arent capable of dealing with their disability. I know their
parents would love to trade places with you.

Do you SEE how PETTY your letter is? Do you understand how many
parents there are in the world who would kiss the feet of God if their
child had but a scar on their head?


ROFL!!!! I should proof-read! by mary jo Mon March 12, 2007 @ 1:00 AM

It's all about YOU by elaniii Mon March 12, 2007 @ 8:25 AM

Not to be argumentative, but by tickytack Mon March 12, 2007 @ 9:41 AM

Consider the source, Ticky. . . by MA Loper Mon March 12, 2007 @ 10:44 AM

Thats why... by mary jo Mon March 12, 2007 @ 11:39 AM

uh... by elaniii Mon March 12, 2007 @ 12:17 PM

Why the attack? by Harleycat Mon March 12, 2007 @ 4:33 PM

irellevance by elaniii Tue March 13, 2007 @ 4:43 AM

Your Opinion.. by Harleycat Tue March 13, 2007 @ 8:42 AM

There is no question by elaniii Tue March 13, 2007 @ 1:59 PM

Not irrelevent at all by MA Loper Tue March 13, 2007 @ 2:33 PM

considering the source of this, by elaniii Tue March 13, 2007 @ 7:05 PM

"You is"? by tickytack Wed March 14, 2007 @ 8:32 AM

picky, picky, ticky by elaniii Wed March 14, 2007 @ 12:59 PM

look in the mirror.... by Skatergirl Wed March 14, 2007 @ 11:10 PM

loser by elaniii Thu March 15, 2007 @ 4:08 AM

As should you by Courtney C. Thu March 15, 2007 @ 3:08 PM

Calling people names by elaniii Tue March 20, 2007 @ 2:45 AM

by Joe Consumer Posted Sun March 11, 2007 @ 8:02 PM

Since several people have stated they are confused about whether the
OP was referring to in-house vs. municipal EMS, I did a little further
digging. I got the impression that the OP was referring to in-house
EMS, and the Rio does in fact employ its own EMTs. This is from Rio's
web site, where they had a listing for an EMT position that was

Job Description

MINIMUM QUALIFICATIONS: All EMT's must have a current license with the
Nevada Emergency Medical Services..

"...EMT's will respond to medical scene and assess the situation.
EMT's should be called to the following, without exception: Any type
SPINE TRAUMA. .. All EMT's will inventory their Trauma Ba(edited to
eliminate medical emergencies irrelevant to this complaint) at the
beginning of each shift, documenting any abnormalities and informing
Security Management. Trauma Bags will then be taken and stored at the
Security Podium. EMT's will take charge of all medical emergencies,
upon their arrival at scene..."

So, the Rio DOES have its own EMTs. And, per the Rio's own written
statements, they ARE required to respond to falls resulting in head
trauma. I would therefore suggest that a 20 minute response time is a
bit ridiculous, and the OP has every right to be upset by the Rio's
poor resposne to what could have been a very serious injury.

This does not, however, change the fact that, in my opinion, the OP
needs to rethink many aspects of her letter.


Oh bother... by Joe Consumer Sun March 11, 2007 @ 8:05 PM

Thanks for that information by TwinkleToes Sun March 11, 2007 @ 8:37 PM

You're right by elaniii Mon March 12, 2007 @ 8:32 AM

In the realm of things we do not know... by myswtghst Tue March 13, 2007 @ 2:25 AM
by TwinkleToes Posted Sun March 11, 2007 @ 6:54 PM

Denise, Denise, Denise... First lets address the letter itself. Next
time would you please consider breaking it into better paragraphs?
Also will you review how to write a letter... sarcasm (as witty as it
may be) does not belong in a business letter. Planetfeedback offers a
wonderful letter writing service. You may take them up on that.

To the issue at hand. It was an accident. Accidents happen. You are
just as much to blame as the hotel and your son. As his parent you
have the obligation to ensure his safety at all times. You should
have been watching where he was walking. While it would have been
nice of the hotel to acknowledge his injury, legally they weren't at
fault. They were not negligent in placing the sign where or how they
did. They had no way to foresee injuries because the sign did not
pose obvious hazard. That would be why the insurance company denied
your claim. The hotel was not to blame.

The one thing that I WILL agree with is that the response time was
horrible. You don't mention if it was in-house medical response or if
it was local response. In-house should have been there immediately.
Within minutes. Local... it's hard to say if that is a good time (I
really don't feel like researching the ART) however many cities strive
for a goal of 10 minutes or less call to action (meaning from the time
they receive the call to the first on scene attempt to help the
person). If you are referring to the city then that is of no fault of
the hotel...

We all have scars from living life. I was bit by a dog when I was 4.
I have two scars on my face from that. I had chicken pox when I was
11. I have a few scars from that. My 3 yr old son has had surgery on
his feet twice, he has scars from that. My 4 year old has chicken pox
scars from when he was a little over a year old. My 10 year old got
clocked by a baseball bat when the batter wasn't paying attention...
he can't grow hair in that spot. Scars are a part of growing up. And
especially a part of being a boy. He will not suffer psychological
distress because of a little gash on his forehead. I promise you.


by nick l Posted Sun March 11, 2007 @ 6:48 PM

1. How, exactly, does a three-year-old child go sliding across a
marble floor if he is holding your hand?

2."They see an innocent 3 yr old with his head bandaged up like a
mummy and nobody even says sorry! They could have at least sent us up
room service at no charge seeing that we just went thru this entire
ordeal as we were approaching the buffet to eat!"

Really interesting. So if I approach the front desk of the Rio with my
arm in a sling, what would I be entitled to? Bottle of champaign? Free
show tickets? Prime rib delivered to my hotel room?

3. Why do you keep mentioning the hotel pool? It is not relevant to
your complaint.

4. The Rio is in no way responsible for your child suffering his
injury. He tripped over something, probably while running as small
children tend to do, slid into a counter and cut himself open. That's
not malfeasance on the Rio's part. That's a kid being a kid. If Vegas
hotels are to be held responsible for every person who injures
themselves on their premises--then the slots will become a lot
tighter, the cost of show tickets will increase dramatically, and
you'll pay a lot more at the buffet.

5. I can't tell what your real complaint is. If you are concerned
about the response time for security to attend to your child, then
focus on that. You may have a pretty good argument if it takes 20
minutes for security to assist a child bleeding all over the floor.

However, I can't help but think you are waving your injured child in
front of the Rio's face and demanding all sorts of freebies, for
something that just appears to be an accident. You mention you child's
scar and I think the only reason you included that was to tug at
heartstrings. In which case you come off as really tacky. The purpose
of a complaint letter should not be to score free stuff, but to draw
attention to a shortcoming a business has.


Shortcoming by elaniii Mon March 12, 2007 @ 8:34 AM

The shortcoming is: by nick l Mon March 12, 2007 @ 7:44 PM

by mamaw Posted Sun March 11, 2007 @ 6:05 PM

At the beginning you started with a three year old and a young child
in a stroller. Yet, when you are stranded in the room for three days,
you then have three kids,which is is?


I really find that to be irrelevant by TwinkleToes Sun March 11, 2007 @ 6:19 PM

Kids? by mamaw Sun March 11, 2007 @ 6:52 PM

by Chris M Posted Sun March 11, 2007 @ 5:35 PM

...is that your child is injured and has a "scar" for life, but you
would be ok with that as long as you recieved some free buffet cards
and a get well card.

I am sure I cannot add anything that the rest of the commenters have
posted. However, as many said, you and your family were the
unfortunate victim of an accident. I feel very bad for your child.
However, I fail to see anywhere how the hotel was negligent. Could
they have said "Sorry" ? Sure. I am guessing, however, that they have
to be careful what they say in case you sue them. That might be a
product of the sue-happy environment in which we live. If they give
you too much, or say too much, you might be able to convince someone
that they thought they were guilty.


by eydieville Posted Sun March 11, 2007 @ 5:28 PM

issue # 1- you are responsible for your son's well being. He hit a
pole because you weren't watching him well enough. Period. This is
not a slur on you. No parent can watch their child all the time.
Issue # 2- your child was "gushing blood" and you chose to wait for
assistance instead of loading up the kid and driving him to the ER
yourself. That's your choice. You let him bleed for 20 minutes.
It's not about money at this point--you have a child who needs medical
attention NOW. Your doing.

Now i will agree that, if the story you tell is completely unbiased,
the hotel was a little on the unfeeling side. Which brings me to
issue # 3- using your child to obtain freebies. They don't owe you
anything because this was an accident that you excerbated by not being
proactive and taking the reins by not seizing control of the situation
and taking him to the ER yourself. Issue # 4- Your words-- "what do I
get?" I love it-- what's in it for me? It's not about you. It's
about your child. Anyway, here's what you get-- a child who is, thank
God, healthy, if a little the worse for wear. Kids get hurt, they
scare us to death. Scars can be dealt with. Thank the Lord your
child is safe despite being surrounded by clueless adults.


by Jugi Posted Sun March 11, 2007 @ 4:27 PM

Accidents happen. Sometimes no one is to blame. It is sad what
happened to your little boy, but that doesn't mean that you have to
find someone to blame for it. Next time, be careful where you walk.
(what is your solution - ban signs from hotels?)


by calm Posted Sun March 11, 2007 @ 4:24 PM

If you were holding his hand, how on Earth did he manage to run into
the sign?

I sort of doubt that they'd say "You weren't watching your kid and he
was running" if in fact you appeared on the video to be walking him
into the sign -- because it would not have been any more your
responsibility if he was running around when he tripped than it is if
you were leading him right to the sign -- which makes me wonder if he
had gotten away from your hand just a little.

Yes, I realize these things happen, but I also think that when hotel
security reviewed the surveillance tapes they probably recognized that
this wasn't caused by the hotel's negligence. To the extent that an
adult is responsible (which is not the same thing as being to blame),
it's the adult who was supposed to be supervising the boy.

If a hotel employee had been supervising your child when this
happened, then I definitely think they would have owed you for the
hospital bill and some comps. Of course, the hotel employee would not
have intended for the child to be injured, nor would she necessarily
have done anything wrong. As I say, these things happen, and often
no-one is to blame. The adult who is responsible for supervising a
child is, however, the one responsible if something goes wrong. In
this case that adult was not working for Harrah's.

If you were focusing on the response time, I think you might have a
valid complaint. If hotel employees were slow in responding, then
that's a problem. This is, of course, assuming that you know that it
was 20 minutes (sometimes in the middle of these things people manage
to check their watches, and sometimes they don't) and it wasn't five
minutes that seemed to stretch into eternity because you were worried
about your son. The hotel will, of course, have a way of verifying
exactly how long it did take, so it is particularly important not to
exaggerate even a bit. But since you were waiting for a medical
response, and since I doubt they have paramedics hanging out all over
the casino, it might also be relevant to find out where they were
coming from and whether they were dealing with another emergency just
before yours.

Your inability to use the swimming pool, the length of time you waited
in the emergency room, when the manager was and wasn't in his office,
whether someone from the hotel went to the hospital to photograph your
son's injuries (in addition to the photographs that would have been
recorded by the security cameras), etc., all detract from the real
issue, and I think that's unfortunate because I think the real issue
is important.

Your apparent belief that whatever happens in Vegas is the sole
responsibility of Vegas doesn't really do you any favors here, though.
Nobody said they were sorry? Well, they weren't at fault. It would
certainly have been good manners to have expressed regret over what
happened, but I suspect that the people who saw your son later didn't
know the story. (I recall a woman dropping her stroller -- with a
child in it -- down an escalator in the mall where I worked one day.
Those of us who were working at the time that it happened all knew
what had happened, but I doubt that the people who came in to work
after us would have known. And four hours plus travel time is long
enough for a lot of people who witnessed the accident to go off
shift.) I also assume you didn't apologize for them having to go
through all the biohazard procedures to clean up the lobby either (and
I'm not saying you should have). You were bored? As others have
said, Las Vegas has become a place where families are welcomed, and
there are plenty of things to do besides gamble, drink, and swim.

Harrah's is not my favorite organization either, although like you I'd
happily stay there if it was all comped and even the travel time was
paid for (and it's about as likely that they'll do it for me as that
they'll do it for you), but from your version of events the only thing
they're responsible for is the slow response time -- and I don't think
they are obliged to behave as if they are to blame for something that
clearly wasn't their fault.

I hope your son is feeling better, and it is true that he'll get over
it, if his parents manage to convey to him that it was a really
unpleasant thing, but unpleasant things happen and everybody coped and
he can get back to the business of being three now.


by MA Loper Posted Sun March 11, 2007 @ 4:13 PM

One thing I can't quite understand - you mention EMS response time.
Was that the emergency staff of the hotel or an actual EMS team?

If they were onsite employees of the hotel, I can see your concern
with how long they took. But if they were a city unit, the hotel
wouldn't have any control over how long they took, so why would they
be at fault?

I hate to say that when you started throwing a fit with the staff, you
kind of blew any chance for remedy. All you're going to get is a
company line. If they give you anything, that's admitting fault and
if they think for even one second you'll sue, they're going to protect
their interests.


EMS by elaniii Mon March 12, 2007 @ 2:52 PM

by Sarah H Posted Sun March 11, 2007 @ 3:17 PM

I think you are being a little over dramatic here. Maybe your 3 year
old will have a minor physical scar for life, but mentally I'm sure he
or she be fine. Little kids run around and have accidents all the
time, they get over it. They're little kids, that's what they do. If
your 3 year old hasn't forgotten about this incident already, I'm sure
they will very soon. If you keep making a big deal about it, that's
the only way your kid is gonna keep thinking about it. Also, I don't
believe it was the hotels fault that you didn't see the sign. I'm not
saying you are a terrible parent, you just missed the sign, but stop
blaming someone else. Just be thankful that your baby is ok.

by Juicy Jade Posted Sun March 11, 2007 @ 2:42 PM

I am surprised not to see at threat of a lawsuit here.

by BigShot Posted Sun March 11, 2007 @ 2:40 PM

I'm glad you ron is okay, but things happen. It is not the fault of
the hotel or anyone really, sometimes kids fall down and hurt
themselves. Just thank God your son is okay. You may have a
legitimate complaint about the lack of response/customer service, but
the rest of your letter screams out "I want freebies!" It was your
choice to take your kids with your husband to the convention, the
hotel is in no way obligated to give you a free stay just because your
son got hurt and couldn't use the pool.


by RedheadWGlasses Posted Sun March 11, 2007 @ 2:26 PM

Why should the hotel give you a dime when this is completely your
fault? You obviously weren't paying attention to where you were
going, or what was in your son's path. How do you push a stroller
with one hand? I've used several strollers (I babysit for friends)
and none of them moves easily or steadily when being pushed with one

You're completely out of touch with reality and you should apologize
to the hotel for being so ridiculously demanding.


You babysit for friends? by Amanda Thu March 15, 2007 @ 7:15 PM

by vc Posted Sun March 11, 2007 @ 2:19 PM

Vegas sure has changed since I was there last. I wasn't aware that
the only attraction left in the city was the pool at the Rio. I guess
if you don't gamble or swim you have to just sit in your room.

It seems to me they should build other things to attract visitors
other than just that swimming pool.


by rachelr Posted Sun March 11, 2007 @ 12:57 PM

I am a parent of a little one too, and I hate to say it but I don't
see where the hotel is at fault. My daughter took a nasty spill on an
uneven sidewalk outside my home. A lot of blood and two broken teeth
later, it never occurred to me to hit up the city to pay for medical
bills (maintaining sidewalks is their responsibility where I live).
Yes it sucks to see your kid in pain. Yes it sucks to spend part of
your vacation in the ER. Yes it sucks they didn't respond promptly,
but they weren't at fault. Accidents happen. Sure it would have been
great if they would have comped everything, but they had no obligation
to do so. Not every bad experience results in freebies. I sympathize
with what your family went through, and I hope your son is okay.


by S W Posted Sun March 11, 2007 @ 11:11 AM

Let me start with the least of the issues here. To compare the
response of the EMT to a non-life threatening injury to the response
that would take place with a heart attack is ridiculous. The two
types of calls are completely different. There was no need to "rush"
your child to the hospital for stitches. You could have calmly gotten
in a cab and gone yourself once the wound had been dressed. 4 hours
in an ER for a minor injury isn't all that unreasonable. In any case,
none of these issues are the Rio's responsibility and don't belong in
your letter.

Ok, now on to the rest of the letter. From your own account, your
child fell through no fault of the hotel. There was no hazardous
condition that caused the fall other than the child tripped. How in
any way is that the hotel's fault and WHY should they pay for
anything? I agree with the other posters in that I'm certain the
entire incident was videotaped and the hotel probably recognizes that
your son had an unfortunate accident, as 3 year olds sometimes do, for
which they hold no responsibility. It's claims like yours that
probably prevent the hotel from offering its sympathy for fear it will
be interpreted as an admission of guilt.

Following your line of thinking, perhaps the Rio should bill you for
the business that was lost at the buffet as a result of the bloody and
unappetizing mess your son created through no fault of the hotel.
Both lines of thought are equally ridiculous.

What I heard when I read this letter is that your poor son took a
tumble and you are disappointed that it didn't result in a small
windfall for you. In fact, no one even paid you any attention. You
were BORED! Poor you. Good grief.

Just because the injury happened in a commercial establishment doesn't
mean they are responsible. It's claims like yours that keep our
insurance rates going up. To accept responsibility for your own (or
your child's clumsiness) would require a certain amount of personal
integrity that is sorely lacking here. You want your child to have
ballons and candy, you buy them! You want to be entertained....be an
adult and come up with other activities than the pool.

Grow up and develop some integrity or stop breeding. The last thing
our society needs is more people with an appalling lack of personal
responsbility and huge sense of entitlement.


WHO is being ridiculous??? by Joe Consumer Sun March 11, 2007 @ 12:36 PM

My apologies... by Joe Consumer Sun March 11, 2007 @ 12:42 PM

You may know one end of the EMS field but.... by S W Sun March 11, 2007 @ 12:52 PM

I'm not throwing stones... by Joe Consumer Sun March 11, 2007 @ 12:59 PM

And I can tell you.... by S W Sun March 11, 2007 @ 1:05 PM

Why are you bringing up things that apparently irrelevant? by Joe Consumer Sun March 11, 2007 @ 1:13 PM

We're both making assumptions by S W Sun March 11, 2007 @ 2:00 PM

You're right... by Joe Consumer Sun March 11, 2007 @ 2:12 PM

One additional comment... by Joe Consumer Sun March 11, 2007 @ 2:17 PM

stop breeding by elaniii Sun March 11, 2007 @ 2:48 PM

Oh, and.... by S W Sun March 11, 2007 @ 12:59 PM

Good reply! by elaniii Sun March 11, 2007 @ 2:36 PM

Andrew... by Joe Consumer Mon March 12, 2007 @ 8:39 PM

Ways by elaniii Tue March 13, 2007 @ 2:28 PM

one word for you... by becka h Mon March 12, 2007 @ 6:26 PM

Triage :) by myswtghst Tue March 13, 2007 @ 2:36 AM

The triage argument... by Joe Consumer Tue March 13, 2007 @ 7:17 AM

We do not know by myswtghst Tue March 13, 2007 @ 6:52 PM

by Peanut's Mom Posted Sun March 11, 2007 @ 9:52 AM

I think what is being forgotten here is that a hotel the size and
caliber of the Rio, you can bet that there were security cameras
trained on the area where this happened and the insurance company
undoubtably saw EXACTLY what happened.
They said that your son was running. If you were holding his hand
tightly and moving at the pace required by pushing a stroller, how in
the world did he gain enough momentum to "slide" into a wall?
My advise would be to contact either the insurance company or the
hotel and see if they can provide you with a copy of the tape. It is
possible, in all the confusion, that your memory of the incident was
altered just a tad.

by Ryman Posted Sun March 11, 2007 @ 9:27 AM

Forgot to include:

The hotel did not deny your claim, the insurance company did. I am
guessing the reason it was denied was because you failed to provide
them with evidence that the hotel was neglegent. Insurance companies
like to see proof.


by Ryman Posted Sun March 11, 2007 @ 9:23 AM


When a person is injured at a hotel, an insurance claim gets filed.
That is how it works at any hotel run by people with brains. They are
under no obligation to let the freebies fly, although that seems to be
the main point of your letter.

Even if you had a legitimate gripe, it would be difficult for them to
take you seriously with the extreme overkill of exclamation points.

I did get a good chuckle out of asking for get well cards, candy and
balloons though. Thanks.


by SiouxFan Posted Sun March 11, 2007 @ 9:19 AM

I'd hate to see your letter to a paper company after your son gets a

by Amy J. Posted Sun March 11, 2007 @ 9:09 AM

While I agree with people who say Denise is being overly dramatic, I
think people who are blaming HER for her son's injury are also being
overly dramatic. She was holding her son's hand and pushing her baby's
stroller. Her son tripped, fell, and cut his head open. People with
kids KNOW that sometimes you CAN be holding their hands and they can
trip and still fall. It's not like you've got their little hand in a
death grip, for goodness' sake! Seriously. Let's critique her
COMPLAINT (which is what this site is for, right?)

Denise, I'm really sorry that your son was hurt, but I don't think the
hotel was responsible. It was just an accident. It could have happened
at the park, where he might have tripped over a tree root and cut his
head on a rock.

That said, I do think the hotel might have responded in more
appropriate ways. For one thing, I think their insurance ought to
cover your son's medical bills. The incident happened on their
property. They also should have done a MUCH better job of staying on
top of the follow-up -- calling you instead of you having to call them
multiple times, apologizing profusely, and I really think some free
room service etc would have been the right thing to do. I think you're
mostly upset that they didn't seem to CARE what happened, and
businesses that provide customers with services like a place to sleep
when they're away from home need to project an image of caring. That's
where THEY fell down on the job.

I do think your family should receive compensation for the medical


I respectfully disagree, Amy by Goddess_Jen Sun March 11, 2007 @ 11:51 AM

Text book repsonse by Bill R Sun March 11, 2007 @ 12:29 PM

Well... by Amy J. Sun March 11, 2007 @ 12:44 PM

wrapped up like a mummy by Bill R Sun March 11, 2007 @ 1:53 PM

Why should the hotel pay? by tickytack Mon March 12, 2007 @ 8:27 AM

by Harleycat Posted Sun March 11, 2007 @ 9:08 AM

I have to ask the same thing Petalmom did, if you were holding his
hand tightly, how did go sliding across the floor? If you were
holding his hand tightly, the most that would have happened is that he
tripped. Sounds like he was running.

I think it is terrible that you are using your son's injury to request
freebies. Except for a brief mention of your son's pain, this seems
to be mostly about you, you were bored, you didn't get anything for

Did you ever think that due to liability issues, they are not allowed
to give you freebies because it might be construed that they accept

He's 3 years old and not likely to remember this and scars fade,
especially on young children.

by petalmom Posted Sun March 11, 2007 @ 8:51 AM


If you were "holding your 3 year olds hand" how is it that he managed
to "slide across the marble floor"? It seems to me that if his hand
was safely in yours that you would have been able to prevent the fall
entirely. Me thinks that like a typical excited 3 year old he was
RUNNING in the lobby and tripped over something that was big enough
for any reasonable adult to have seen.

It's unfortunate that he was injurded but I can't see where the hotel
did anything to cause the accident and you are due nothing.


Good point... by Amanda Thu March 15, 2007 @ 7:10 PM

by Blackrack Posted Sun March 11, 2007 @ 8:42 AM

You know what that sign probably said? Guests use the pool at their
own risk.

And it's true. If you go to a hotel pool, or most pools, anything that
happens there is not under their control. There's no lifeguard on
duty, it's the parent's responsibility to keep their kids safe. You
probably should have been keeping a better eye on the kid. Did you
know more kids drown in pools than die in gun accidents?

Don't use your son's accident as a grab for freebies. And please,
don't talk to me about scars. I can't wear a two-piece because of the
medical scars up and down my abdomen. But you know what? It's because
of those scars that I'm alive. Be grateful your son will not suffer
any permanent damage. It could have been a lot worse.


i read this twice... by Amy J. Sun March 11, 2007 @ 8:59 AM

Scars.. by Harleycat Sun March 11, 2007 @ 9:01 AM

My bad... by Blackrack Sun March 11, 2007 @ 9:24 AM

Child abuse.... by TwinkleToes Sun March 11, 2007 @ 4:37 PM

I kind of got used to it, really. by Blackrack Sun March 11, 2007 @ 8:29 PM

by lovescats Posted Sun March 11, 2007 @ 5:07 AM

I don't get it, your son has an injury and you are asking for
freebies? How does one have anything to do with another? You seem to
either want to make a profit out of the poor kid's ordeal or maybe
push your guilt onto someone else. No one was at fault here, kids fall
down and get hurt.

It's almost embarrassing to read the way you feel you are owed favors
for your son's misfortune. Please grow up so he can have an adult for
a mother.


by Venice Posted Sun March 11, 2007 @ 3:59 AM

Welcome to what is most commonly known as... Life!

I noticed you didn't even mention your son's pain and suffering until
the end of your letter, almost as an afterthought. You sound more
upset about being bored and not being able to use the pool than
anything else. And honestly, it sounds like the only reason you're
upset about the scar is because you have to look at it. Maybe none of
that is true, but let me tell you, that's how it sounds.

This was an accident, pure and simple. I'm sorry your vacation didn't
go as planned, but I really don't think it was anyone's fault. I hope
you didn't carry on in front of your son like you did in the letter
because he probably already felt guilty enough for spoiling all the

I hope your son is all healed by now and the scar fades with time.


by Bill R Posted Sat March 10, 2007 @ 10:18 PM

I agree with the other 3 posters.
The issue boils down to Forseeablity.
On the part of the Resort, did they do everything within their control
to protect the guest? Large round pole base is present to keep it from
tipping over. There are thousands of these is use through out the
On the guest's part did that guest demonstrate reasonable care and
supervisison of a 3 year old in what is truelly an adult enviroment?
You be the judge.
The author of the letter ( IMHO ) seems intent on scarfing up Freebies
which detracts from what should be the focus of the letter.
Bill R.


by Goddess_Jen Posted Sat March 10, 2007 @ 9:57 PM

I'm glad your son is okay. You, on the other hand, are being very
dramatic, and while I understand that this was scary and frustrating,
it was an ACCIDENT, that happened 4 months ago! I honestly don't see
how hotel/casino is responsible for YOUR child's being clumsy! I mean,

As for your 'wasted' vacation, are you saying that the ONLY thing you
could do with the kids is go to the pool? Plus, why couldn't your son
still swim, just be careful not to get his head wet? Like maybe be in
floaties, or a swim ring? Sheesh.


I have to disagree with that... by Casmly Sun March 11, 2007 @ 8:04 PM

I completely understand your point by Goddess_Jen Sun March 11, 2007 @ 8:25 PM

Thats what my mom did by mary jo Mon March 12, 2007 @ 12:46 AM
by Peregrina Posted Sat March 10, 2007 @ 8:18 PM

It happened five months ago!!! Your son is fine!!! The scar will most
likely fade!!!! As long as it isn't disfiguring, he can always make up
heroic stories to tell the girls when he is old enough to date!!!

'Yeah, I rescued a cat out of a tree!!!!' he tells a cooing
'You're so brave!!!!" she giggles.

Okay, sorry, the exclamation points got away from me. :)

Anyhoo, the munchkin is 3 years old. When I was three I fell on a
carpenter's triangle and gashed open my forehead. It is barely
visible, just a 'dead' spot in the center of my forehead. Most people
don't even notice unless I point it out for some odd reason. I don't
remember any of this, btw, it's a family story. I don't think your kid
will remember either.

If you wanted any sympathy or cooperation, btw, you should have taken
the high road and stopped demanding comps. It makes the whole story
take on an air of high theater, like you are exagerating the situation
just to get freebies.


You're right about the heroic stories by Venice Sun March 11, 2007 @ 4:10 AM
by Robert Moore Posted Sat March 10, 2007 @ 7:34 PM

First, I'm sorry your child got hurt. Even more though, I am sorry
YOU DIDN'T PAY ATTENTION to you surroundings. I have injured my child
on accident and accept the fact that it was my fault. For example, my
child tripped over a curb and then immediately tripped over one of
those concrete car barrier things that are painted bright yellow! If
she got hurt, would I have wanted the restaurant we were leaving to
pay the ER bill? No, because it was MY fault for not watching her.

They not only shouldn't pay your claim, you shouldn't feel they are
responsible. Now, I will give you that their customer service sucks.
My first question when you came back would have been "How is your
son?" But then again I wouldn't be admitting liability if I had.
Perhaps that is why they didn't say anything. If they told you "I'm
sorry" that would be like admitting they did something to cause the

And look at what you are doing. You want them to give you something
and you are busy bad mouthing them for your carelessness. What kind of
example is that setting for your children?


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