I'm Done With Rite Aid #4981

Posted Mon January 12, 2009 12:00 pm, by Jennifer W. written to Rite Aid

Write a Letter to this Company

I have been having my prescriptions filled at Rite Aid #4981 since I moved into the neighborhood in 2000. While most of the staff is great, I have had repeated problems with the female pharmacist. Due to an orthopaedic condition, I take narcotic painkillers. In the past, this pharmacist has shorted me 5 pills and argued with me about it and another time tossed my prescription back at me saying "I can't fill this for so many pills".

I bought the latter to the attention of the pharmacy manager and he exlained the state law behind her refusal and then I understood. She should have taken a minute to explain the reason rather than toss it back. Despite this, I continued to give my business to Rite Aid because, as I said, I liked the rest of the staff and the manager seemed to have addressed the issue.

Everything was fine until today. I picked up a prescription at my doctor's and dropped it off to be filled. I knew that even though my doctor had written disp 180, I would only be able to get 150 pills because he accidentally wrote max 5 per day instead of 6. This wasn't a problem for me since I usually take less than 6 per day so the 150 would last at least a month.

After the pharmacy tech showed her the prescription and checked quantity, she returned to the windown and said the pharmacist would only give me 100 pills. She said the 180 my doctor had written looked like 100. It clearly says 180 but rather than argue, I asked for my prescription back so I could fill it elsewhere. When I got it back, she wrote 100 in big numbers and circled it. Now I can't fill it at another pharmacy because it's been altered. She should have asked what I wanted to do before she altered my prescription. If she truly thought it said 100, fine, it's her license and I understand she doesn't want to risk it but give me the chance to fill this legitimate prescription elsewhere by not altering it.

I had to call my doctor to get another prescription and have to give up another lunch hour to drive there tomorrow to pick up a new prescription and give them the old one back. This is extremely inconvenient.

At this point, I no longer want to return to Rite Aid. There are just too many other pharmacies in my area.

Being a chronic pain patient is hard enough, filling my prescriptions shouldn't be.