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When Free is not really Free

Posted Thu October 16, 2008 11:48 am, by Martin D. written to Rite Aid

Write a Letter to this Company


Yesterday I stopped in my local Rite Aid. You had several items that came with rebates. One of the items I purchased was 6 oz Crest Pro-Health.

The rebate was for free up to 3.19 value on the size I selected.

I selected a product with one of the rebate tags that came with a "full size free pro-health rinse."

The shelf tage was 4.29 cents and the rebate store advertising shelf tag was attached.

What I discovered later was that if I had selected the same product without the "full size free pro health rinse," it would of been a 1.10 cents cheaper.

Now how am I getting a free full size pro health rinse with my purchase of toothpaste if you are charging me the customer 1.10 more?

Crest intended this mouthwash to be a free bonus by even stating it on their packing.
Rite Aid on the other hand marked the bonus packages up 1.10 cents?

Please make sure when you have bonus items that state free that going forward you don't increase the price.


Reply



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by Marty5223 Posted Fri October 17, 2008 @ 9:08 AM

This is really aggravating. Not only did I pay more but the rebate I
processed online two days ago just sent an email. I had two items
with rebates 1 for a dollar and this toothpaste. They did not pick up
the toothpaste for 3.19 on the 4.29 purchase, and it clearly met the
offer. Any 6 oz size of this particular toothpaste. On top of that
the toothpaste I selected was marked as being part of the offer.

Pretty sure this will be my last trip ever to a Rite Aid.

Reply

by SumnerMan Posted Thu October 16, 2008 @ 6:01 PM

There is no answer to this. Rite Aid simply screwed up. Technically
that bonus offer's UPC (bar code number) should be linked in their
computer system with the non bonus's UPC which would make it the same
price. If they were scanning at different prices that would mean they
weren't linked in the computer system and that somone at corporate
screwed up. For Rite Aide's sake it better not have been done on
purpose because if I were the manufactuer or distributor, I'd be
totally ticked off.

Reply


I've seen this in Target by WantToPlayAGame? Thu October 16, 2008 @ 7:06 PM

by RedheadwGlasses Posted Thu October 16, 2008 @ 12:41 PM

I hope Sumnerman or another knowledgeable person sees your letter and
offers a possible answer. But without any other information, I agree
with your complaint!

Reply

Looks like Rite AId is not going to respond at all? by Marty5223 Thu October 16, 2008 @ 4:52 PM




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