Infuriatingly Frustrating Service and LIES

Posted Sun October 31, 2010 3:20 am, by Anne P. written to Rogers AT&T

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I got a new phone in August to finish my old term contract with Rogers'. I got the phone, it was decent, but it kept on dropping calls. I finally stopped using it.

When I moved to Mannville, I lost coverage entirely, and called to see about paying out my contract or what to do.

The agent there agreed with my frustrations (Constant dropped calls EVERY single time plus difficulties in the past ) and found no record of when my contract ends, and agreed to let me cancel without early termination fees.

He said that there would be one more charge to my card, and then the next month it would be revesed. That's fine. I can deal with that.

So september comes, charge applies. No biggie. I call to make sure they know about the reversal.

Come october 12th, I find ANOTHER charge (Note, usually billing dates are late in the month).

I tried making eight phone calls in one day, and at first NOBODY could find my account! Name, secondary phone number, everything. finally one guy did, but sadly said he had to put me through to someone ELSE (he was in Billing). But by then I had to go to work and had to go.

I am incredibly frustrated by this. Not to mention today I get ANOTHER e-bill saying that you're going to charge me ANOTHER 35 dollars for a phone I dont EVEN HAVE ANYMORE for an account apparently CANCELLED two months before!

This is not going to happen. I dont care if I get that first 40 back but now this is just ludicrous. I repeat what I said three years ago and wish I had NEVER signed up for rogers. This is going too far!

Refund my 40 dollars, CANCEL my account entirely and never bother me again!