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Expired products on shelf at Sam's Club

Posted Tue June 15, 2010 12:00 pm, by Angie B. written to Sam's Club

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I am very disappointed in my latest trip to Sam club in Spartanburg SC. We visited on 06/12/2010 and we drive over 45 minutes to get there only to find the coolers were out and we were unable to get what we came for so we came again on 06/13/2010 and purchased the items we came after. In that bunch of stuff we purchased 3 containers of Sycamore Farms Chicken Salad only to find once we returned home that the date expired 2 days before that. Needless to say I called the manager and his response was to return it and they would make it right. Well this is the least he can do I would think as I will have to drive out $10 worth of gas plus waste 2 hours to return it this weekend. Needless to say I am very disappointed and I feel the store needs to do a better job in checking these items. The manager did not even ask the brand or nothing so that he could pull the remaining expired containers nor appologize and was very short.

Refund for the product plus compensation for the cost of returning it


Reply



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by Helpful Posted Thu June 17, 2010 @ 2:42 PM

Ideally, I would agree that the store should catch these stale
products before they are sold. The same, however, could be said for
the consumer.

Just because you may choose to drive a great deal away, does not mean
you would be due any more compensation than someone living "around the
corner." I would be surprised if they offered anything more. Please
let us know if they do.

Reply

by batmoody Posted Tue June 15, 2010 @ 8:38 PM

"I feel the store needs to do a better job in checking these items"

In a perfect world there would never be expired products on the shelf.
It happens. Humans stock the shelves, there are going to be
oversights.

However, there is no reason as a consumer that you can not check dates
as you buy your groceries. You should do that anyways, especially on
the fresh, refrigerated stuff.

It would be frustrating to buy something and then find out it was
going to expire in 2 days as well.

I would be more proactive about checking dates especially if I know
that getting out there and back is such a hassle.

Stores stock thousands of items daily. At any given time there will be
expired products on the shelf. There is just no way to be on top of
all of them.

I would just dump the product, keep the containers and the receipt
with the date and return it when you make it back out there again.
Save the extra trip.

The store does not owe you the cost of returning it.

Reply
by laundryboy Posted Tue June 15, 2010 @ 11:46 AM

weird they were out of stock one day, the next day they had expired
stock.

Reply


by NathanG Posted Tue June 15, 2010 @ 11:31 AM

I would have to say the manager did exactly as he should.

If you choose to shop an hour from your home, not check dates when you
buy something, then drive home only to see it then that is your fault.

Reply


Agreed. by batmoody Tue June 15, 2010 @ 8:57 PM




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