Sam's Club Discover Card Offer a Lie

I think you should get your story straight first before you call
anyone one a lair.

Sam's Club has a 100% satisfaction guarantee. Talk to the local
manager and they will refund the difference.

From what I can understand, your husband filled out the application
for one card and then you filled out an application for a second card;
neither time did you request the discount promotion in writing.

The letter does seem very confusing to me and asking for a $20
discount where a $200 discount was promised seems that much more
troublesome.

As someone reading this letter, I'd start to question the truthfulness
of the story.

This is very confusing.

You say you need to spend $1500.00 in order to get the 10% credit. You
claim you spent $1700.00 so why did not receive the credit if you
spent your $1700.00 like you claim.

Next instead of fighting for the $200 you are fighting for $20.00.
This does not make any sense to me at all. I think you should try
re-writing the letter.

Yes, I know what you mean: they did the same to us about 2 years ago
in the Aurora, CO store. It was the assistant manager- he told us we
would get 10% off the first purchase and then 5% from thereafter. We
read the "small print" and challanged him to his lie.
In fact, there is a complicated tier of spending amounts and we found
you have to spent something like 20K a month to get the 5%. (don't
hold me to that figure- it's been a few years.) Besides, we wouldn't
use Discover if they gave us 75% off!. They have the worst customer
service in the world.) So, in closing I can tell you that you probably
were not lied to, but rather I will suggest to you that most of the
management and staff at Sam's are ill-trained in those areas of
knowledge.

Have you tried contacting management at a local level? Sometimes
issues like this can be resolved by simply calling management at a
local leval. If not, have you tried calling the corporate office? I
really believe that calmly calling and talking with someone will get
you further than a letter. It's worth a try.