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i am furious

Posted Thu December 15, 2016 12:00 pm, by Rodney S. written to Samsung Electronics America, Inc.

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i have called samsung customer service twice tonight and is getting no where, over something that is so simple. i was calling to get information of my samsung gear vr and it is showing in transit but going to diffenent address that i never authorize to be sent to, so attempt to get it change with fedex and fedex stated i need to call samsung so call samsung and reps adv to me that cant call fedex to update address so with no signature required someone else will get the package. i was hung up twice and both individuals was out of the usa.

i want my samsung gear vr to be sent to me asap and also for the headaches and poor customer service and hanging up on me i should be entitled to a great incentive with the gear vr that will be delayed getting to me because of samsung error


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by rod35 Posted Wed March 8, 2017 @ 8:52 PM

fedex advise me to contact you guys to change the shipping information
but customer service stated wasnt able to. I am just out of a product
that isnt my fault it looks like samsung you must do better i am not
happy and my issue hasnt be resolved. send this informatoin to the ceo
and have ceo call me ..

by Shaun R. Posted Mon December 19, 2016 @ 11:00 PM

So are they suggesting you'll need to pay for it a second time?


just was out of luck by rod35 Sat May 13, 2017 @ 10:36 PM

by The PlanetFeedback Team Posted Thu December 15, 2016 @ 11:14 PM

You could try using Fed Ex's delivery manager (which is completely
separate from the tracking code section). Here is the link:

Unfortunately, if FedEx didn't mention this delivery service during
your conversation with them, it may be too late for you, as the
receiver, to change the delivery address.


not resolved by rod35 Sat May 13, 2017 @ 10:31 PM

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