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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Keep Sears in Business
  2. old bags new bags
  3. really bad experience
  4. Christmas carols ALREADY Sears?
  5. Thanks To Sears for acknowledging Christmas
  6. Not allowed to state what kind of receipt I wanted
  7. Policies and procedures
  8. Sears should be CLOSED on Thanksgiving Day
  9. Sears Eyewear Guarantee Not as Painless as I'd Hoped!
  10. Sears Hates Fat Women
  11. Our Sears Kenmore HE3 Washer is Infested with Mildew
  12. Oil change BAIT and SWITCH
  13. Sears, please review account and forgive
  14. Black Friday Mayhem
  15. web site
  16. Does Sears Deserve My Business?
  17. Very Upset with the Sears Delivery!!
  18. VERY POOR SERVICE
  19. Your store is the ONLY store with such a ridiculous exchange policy for gifts.
  20. I'm Sorry Am I Bothering You Sears?
  21. False advertising
  22. Inappropriate Commercial
  23. Goodwill Gesture Request
  24. Sears has No Empathy for Customers
  25. Restocking fee Rip Off


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Sears, Roebuck & Co.
www.searshc.com

3333 Beverly Road
Hoffman Estates, Illinois
60179

800-349-4358
Contact Form
Wikipedia


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PlanetFeedback Assessment
Here is a review of this company provided by PlanetFeedback.
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 860 US mall-based stores, Sears has more than 1,100 other locations nationwide. The company operates more than 800 independently owned Sears dealer stores in small towns and about 110 Sears hardware stores and some 85 Orchard Supply Hardware shops. Sears' stores sell apparel, tools, and appliances, and provide home services (remodeling, appliance repairs) under the Sears Parts & Repair Services and A&E Factory brands. Its Web site also sells appliances and tools. Sears was acquired by Kmart Holding Corp. in March 2005. The deal formed a new parent company, Sears Holdings, which owns both chains.


Sub Sectors
Here is a list of popular letter topics for this company.
» Cleanliness/Condition: 0.83%
» Exchanges/Returns: 9.39%
» Gift/Bridal Registry: 0%
» Other: 32.73%
» Price/Value: 3.45%
» Product Quality: 18.23%
» Selection/Availability: 4.7%
» Staff Attitude/Knowledge: 30.66%


Last 5 Letters
Here is a list of last 5 letters for this company.
Very satified customer
by Randy S. of Elk Grove Village, Illinois written to Sears, Roebuck & Co. Posted Tue January 31, 2012 11:25 pm

I contacted customer service to order a filter for my Kenmore humidifer and the customer service rep stated that he would complete my orderand if I could increase the amount of my order the shipping charge would be waived. So I order a filter for my frig at a higher cost than the my current supplier thinking the shipping saving would offset cost. After more than 30 days I was advised that my...

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Sears Doesn't Deliver On Time
by John R. of Chevy Chase, Maryland written to Sears, Roebuck & Co. Posted Fri January 27, 2012 12:00 pm
4 replies, Last Updated: Mon February 6, 2012 12:23 pm

I purchased a Laundry Center from the Sears Outlet last Sunday. This purchase was made from Sears BECAUSE the Sales Associate confirmed that the delivery could be made the next day. That is the reason that I bought it at your store not Home Depot. I work out of town during the week, and I paid someone to be at my home all day on Monday to receive and then install the Laundry Center. This person...

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Customer can't purchase garage door and install due to poor customer service
by MJ S. of Owasso, Oklahoma written to Sears, Roebuck & Co. Posted Wed January 11, 2012 12:51 pm
1 replies, Last Updated: Wed January 11, 2012 2:45 pm

We recently decided to purchase a new garage door and have it installed. In the past we had purchased several items from Sears and been happy with the results. However we called Sears Home Improvement line and were transferred at least 8 times while being in the hold cue. Finally we were given a local number for garage door sales. We called the number today and the person that answered the...

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Feedback
by Whitsell R. of Sanford, Florida written to Sears, Roebuck & Co. Posted Sat January 7, 2012 8:52 pm
1 replies, Last Updated: Sun January 8, 2012 10:07 am

Carol at the Seminole Town Center Sears in Sanford, Fl. Was exceptionally courtious and helpful on a return I had, and paitently allowed me to shop for another purchase for shoes. Then she handled everything in one transaction at the end of my pleasant visit on 1-6-12. The staff also should be commended for locating, and returning my reading glasses in lost and found! It was the end of a long...

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Keep Sears in Business
by Ron C. of Wallkill, New York written to Sears, Roebuck & Co. Posted Fri December 30, 2011 12:00 pm
15 replies, Last Updated: Fri January 6, 2012 1:23 pm

The company is in trouble and closing many stores. The number one thing that should be addressed now is customer service. Checkout is set up poorly, inadequately staffed and the slowest of any major chain. I have been annoyed by this and observed many others were as well. I was in a group yesterday going from one register to another trying to get waited on. I saw people give up and leave the...

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