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SEARS NATIONAL CUSTOMER RELATIONS

Posted Fri November 9, 2007 12:30 pm, by EDYTH-ANNE H. written to Sears, Roebuck & Co.

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I HAVE BEEN STOOD UP TWICE FOR SERVICE ON MY COVERED WASHER. I HAVE MADE OVER 17 CALLS TO CUSTOMER RELATIONS ASKING FOR A VARIED SERVICE TIME SO I WILL NOT HAVE TO TAKE OFF FROM WORK OR LEAVE EARLY FROM WORK. WHILE MOST PEOPLE WERE POLITE, NOT ONE OF THEM DID ANYTHING AT ALL TO TRY TO HELP ME.

I WOULD LIKE SOMEONE TO STEP OUTSIDE THE CORPORATE BOX AND POLICY AND SEND A SERVICE MAN OUT TO MY HOME THE FIRST THING IN THE MORNING SO I CAN GO TO WORK AND NOT LOSE FURTHER WAGES.


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by elizjohn Posted Sat December 3, 2011 @ 10:09 AM

Aisha sounds like the most recent customer no relations i've wrangled
with. We have also been stood up twice by Sears repair. On top of that
we've encountered about 60% horrific staffers who were rude and very
uncooperative.

Now I am one day out of the hospital for major surgery. Sears was
supposed to come out (2nd time) yesterday Dec 2. I hired a cleaning
team to come help me today including catching up with laundry. If I
cancel in less than 24 hours I pay. Well as of 7 pm last night no
Sears, no repair, no apology, no services.

If anyone here knows how to get an appliance fixed, please let me
know! I am in tears and dirty clothes.

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by sick and tired Posted Thu January 3, 2008 @ 3:25 PM

Mam I hope you had a good outcome to your story, I have been having
the exact same problem with Sears. I have a brand new $700 washer that
broke down 2 weeks after purchase and have been waiting on service
since Dec. 10. I have yet to get a clear answer from anyone! I did
find out the fax number to the corporate headquarters which is
847-286-0701 and I wrote them a quite nasty letter maybe that will
help but I doubt it!
Good Luck
E. Thomas
fellow sears disatisfied customer!

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by Gino Posted Sun November 11, 2007 @ 4:06 AM

I sense a tad of possible underlying calm, that gives me hope that
you'll reconsider your approach and re-write this letter in a more
business like manner.

I totally undertand the turbulance that's evident above the glimmer of
calm, but this just won't get anywhere.

Reply

SEARS CUSTOMER SERVICE SUCKS by dave j. Tue April 17, 2012 @ 5:09 PM

by Ahsha Posted Sat November 10, 2007 @ 8:19 AM

Edyth, this is not the way to get help. I suggest a rewrite, get rid
of the caps, give more information and less attitude. I understand you
are frustrated, however the reader is not to blame for the situation.
Response from an online posting can take weeks. I suggest you call
your local store, obtain the store manager's name and take it from
there.

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