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SEARS DOES NOT HONOR WARRANTIES

Posted Thu November 17, 2011 9:20 pm, by Walter W. written to Sears, Roebuck & Co.

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I purchased a DIEHARD Battery from Sear in 2008, the battery has a three free replacement warranty. My truck was not starting well so I took the battery in to SEARS. They needed to test the battery and what not, so I left the battery there and drove back later. Yep, the battery was defective. The guy looked up my phone number, then the license plate number, then every phone number I could think of and he could not find receipt. I drove home again and looked for receipt could not find it. When I purchased the battery the service guy told me dont worry if you misplace the receipt we keep the records in our computer, well this is not true or the computer conveniently forgets. So I drove back to SEARS and told they guy. He said there is nothing he could do because of no receipt. I told him thats a bunch of crap because there is a date on the battery, he said no receipt no return. Then the guy next to him starts telling the customer buying shocks that the warranty is in the computer, I quickly told the guy dont believe that they cant find mine and it has only been three years. Sears just lost a good customer over this.

Since they would not replace the battery, and I did not want the same problem again I went to FIRESTONE and purchased a battery because I know they honor their warranties. At this point SEARS Should refund the price of the battery, and reimburse me for the Core I had to pay at FIRESTONE.


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by MrPerfect Posted Thu July 11, 2013 @ 3:30 PM

I complained to the Northridge, CA manager that the acid level was low
in 3 different batteries that I checked in the store.
So, to get even with me, he pro-rated the battery not on the original
purchase price of $70.00 in May, 2010 (as prescribed in the warranty
details), but on the new price of $109.99.
The Diehard Standard has a “72 Month Limited Warranty”.
He calculated the Pro-Rata monthly rate based on “54 Month Prorated
Warranty”.
Because of that method, the adjusted pro-rated price for the
replacement battery came to $77.34..
$34.00 credit for 38 months usage of a “72 Month Limited Warranty” is
a crime.

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by OCCG Posted Wed November 23, 2011 @ 9:35 AM

I usually keep all receipts, however they tell you at the store dont
worry if you lose the receipt because we keep you in the computer.
They had cars that I dont even own anymore including my 91 honda that
I had repairs done at Sears. In dealing with car batteries there is a
manufactures date on the battery. At most reputable repair shops if
the receipt is not present they go by the date that the battery was
manufactured. Here is the real BAD PART ABOUT SEARS THEY HAVE NOT
RESPONDED TO MY POSTING THIS COMPLAINT ON PFB. I guess maybe I will
see about the BBB. I was a loyal SEARS customer for my tires,
batteries, oil changes etc. This is my last purchase from Sears. If
they treat there customers like this they will be the way of the
Dinosaur soon.

Reply

by McJohn Posted Sat November 19, 2011 @ 12:21 PM

Harley echoed what I was going to say, unless you bought the battery
in the end of '08 its too late.

Also KEEP ALL RECEIPTS!!

If its under warranty keep the receipts. This is as much your fault
as it is theirs.

Reply

NO RESPONSE from SEARS by OCCG Wed November 23, 2011 @ 9:48 AM


by Harleycat Posted Thu November 17, 2011 @ 9:52 PM

I'm curious. When in 2008 did you buy it? It's the end of 2011,
that's 3 years. Maybe they purged those records already.

Whenever I buy anything for my car with a warranty, I stick the
receipt in my glove box so I have it.

Reply


Many of the newer batteries by MA Bellamy Fri November 18, 2011 @ 4:23 PM




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