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 Sears Doesn't Deliver On Time
Posted Fri January 27, 2012 12:00 pm, by John R. written to Sears, Roebuck & Co.
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I purchased a Laundry Center from the Sears Outlet last Sunday. This purchase was made from Sears BECAUSE the Sales Associate confirmed that the delivery could be made the next day. That is the reason that I bought it at your store not Home Depot. I work out of town during the week, and I paid someone to be at my home all day on Monday to receive and then install the Laundry Center. This person called me on Monday night to let me know that the unit had not been delivered at all. Then, on Tuesday Morning, Sears called to tell me that the delivery was 'delayed.' I had to call Sears back to figure out when I would get my unit, and I was told (after hours on the phone) that it would be on Wednesday due to a clerical shipping error. This was not satisfactory, but I was willing to live with it. Then on Wednesday, the unit was not delivered. Again, I paid someone to be at my house all day to receive and install this unit. Sears, again, did not call me all day. I had to call Sears, only to find out that they had never even planned to deliver the unit on Wednesday, and that it would instead be delivered on Friday. This time they were absolutely CERTAIN. So, today, I had someone come and sit at my house, for the third time, to receive and install the untit -- I also called Sears to confirm the timing. I had just spoken to them yesterday about shipping my unit -- so I was incredibly surprised when they told me it would be arriving first thing tomorrow! This is completely unacceptable! I have now had to pay a contractor 3x to sit at my house and do no work, and I still don't have my washer/dryer.
I would like to be compensated for having a contractor spend all day at my house due to the fact that I was misled by Sears on multiple occasions. When I called Customer Service to bring this up, I was told that all I could receive was a $50 gift card. This is not an acceptable reimbursement. I would like to speak with someone regarding what would be a fair value.
Thank you for your time.
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by DeeM Posted Mon February 6, 2012 @ 3:00 AM
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Sears is awful, that's why I haven't done business with them in over
25 years. Dealing with Sears is just not worth the hassle when others
are so much easier and more reliable to deal with.
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by SearsCares Posted Wed February 1, 2012 @ 3:09 PM
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Dear John R.,
I am very sorry for the ongoing frustrations concerning the delivery
of your washer/dryer laundry center. We understand your time is
valuable and having to reschedule the delivery is unacceptable. My
name is Stephanie L. and I am part of the Sears Social Media
Escalations team, I would like one of our corporate case managers to
contact you and look further into this. At your convenience, please
contact our office via email at smsupport@searshc.com so you don’t
have to continue to be frustrated by this. In the email, please
provide a contact phone number and the phone number your laundry
center was purchased under (if different than the contact phone
number) and we will call you. Also, in your email, please provide the
screen name “John R” for reference to your issue, and we do look
forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
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by adolfofluerasin Posted Tue January 31, 2012 @ 4:49 AM
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One of my friend same problem last month.
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by Michael C. Posted Mon January 30, 2012 @ 10:56 AM
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If you absolutely, positively must have it on a specific day, pay
someone with a truck and/or trailer to go get it for you, bring it to
your home and install it for you. Also, if it is not 100% proven it
is in stock and you can't go put your hands on it, don't assume it
will make it there since there are a lot of variables inbetween the
source and your home.
Sears should reimburse you for your delivery charge, at the least and
if you aren't to obnoxious about it, provide you a modest discount off
of your items. I'd do that and I had been a Sears manager in the past.
If that doesn't suffice, call the Sears HQ in Chicagoland and file a
complaint. They are required to contact the store with your case and
the managers don't like it at the local stores since they're obligated
to respond to the corporate office with what they came up with for a
resoultion. Usually, they'll offer you a gift card to pacify you.
Who's to say Home Depot wouldn't have done the same thing? It's
happened to me from them on my carpeting. Murphy's law: If it can go
wrong, it will.
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