Failure

Posted Wed June 27, 2012 1:06 pm, by Deborah R. written to Sears, Roebuck & Co.

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We paid $279 for a nice glass & metal TV table to hold the new TV we were purchasing. We returned from vacation to discover one of the metal support struts had failed, dumping the new TV facedown (fortunately on carpet, and undamaged). This table had been in place since we brought it from the store 11 months ago. It stayed untouched except for dusting. There was no reason for the product to fail. Sears could not identify the manufacturer even though I produced my receipt, and accepted no responsibility for selling an inferior product. I do not buy disposable furniture. When I pay almost $300 for an item, I expect it to last years.

I would like for Sears to refund the price of the table in the amount of $279.

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Re: Failure by Nicole F. Posted Thu June 28, 2012 @ 8:48 PM You said you had the receipt - what's the item number? I'm interested in helping you out. Reply Re: Failure by jeishere Posted Thu June 28, 2012 @ 5:41 PM Was the tv stand assembled when you bought it or was it a put together? Could it have been put together incorrectly? Were the wieght limit guidelines followed? Reply Refund by spunkyboy08 Posted Wed June 27, 2012 @ 6:14 PM Sears should refund you $279. Either Sears or the manufacturer should accept responsibility for selling you an inferior product. Reply Re: Failure by spunkyboy08 Posted Wed June 27, 2012 @ 1:37 PM I certainly would not want to spend $279.00 for a table, & after 11 months it does not work as it is supposed to. My mom worked for Sears for 25 years before retiring. She worked as a sales associate, in customer serice, & as the switchboard operator. I am curious as to what she would say about this incident. Reply