Extremely poor service.

Dear Mary Ann M.,

My name is Susan with Sears Social Media Support Escalations team. We
are a single point of contact for escalated issues which means that we
handle a situation start to finish with one dedicated case manager. I
found your post here and would like to offer our assistance to speak
with you and help resolve this customer service issue. We want to
apologize for the terrible customer service you received and let you
know that we value your business very much. This is not the type of
service that you deserve or the type of service that Sears has long
been known for. At the very least, we want to speak with you and offer
you compensation for the rudeness of the associate you came into
contact with.

At your convenience please contact our office via email at
smsupport@searshc.com and a dedicated case manager will contact you
directly. In the email, please provide a contact phone number and the
phone number the bra was purchased under (if different than the
contact phone number) and we will call you directly. Also, in your
email, please provide your screen name (Mary Ann M.) you used to post
on this site, for reference to your issue, and we do look forward to
talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support