I ordered a trampoline Jan 1, 2012 from Sears.com. They charged my card immediately and sent me a confirmation email stating the item would be delivered to my local store Jan 16-18 which was fine.

On their website, they also state that they keep the customer informed of all orders every step of the way. So after hearing nothing for 20 days, I emailed them.

I asked for a status update on my...

My boyfriend purchased an elliptical machine from sears.com in December. It arrived in a timely manner but a few parts were missing. No big deal, parts go missing during delivery sometimes.

How sears representatives handled the situation is what frustrated us to no end. My boyfriend sent multiple emails to customer service representatives with the number of the parts we were missing and asked...

Good afternoon!!!!

You might want to have someone checkout this page on your site:

http://www.sears.com/?i_cntr=1326047645954

As it functions now if you attempt to insert the name of a city within the Store Locator feature spelling the name correctly starting with a capital letter it tabs over to the State box and selects a state for you starting with the first letter of the city.

I...

I had two different experiences at Sears on January the 2nd, 2012. I visited SouthLand Mall in Miami, Fl. I was actually not looking for any special but I made a tour in the store, then I realized that I needed a pair of shoes for my nephew and the prices were so good that I ended up getting three pairs of shoes.

Experience:
Since I was having problems actually finding the adequate shoes...

I would like to say that my husband I were looking to purchase a TV. It was a very pleasureable experience. Wendy at the Morristown, Tn. store went beyond expectations. She was very knowledgeble and went beyond what was expected of her. She made our shopping experience wonderful and we bought our TV there. Thanks so much!