I have a Kenmore vacuum from Sears that caught on fire while I was using it. The flames came close to burning my hand and my house could have caught on fire!
I went to Sears to tell them and expected they would have no problem replacing the vacuum hose and power wand.
The manager told me that I would have to wait for the service department to assess the damage and I would have to pay for the...

Recently my wife and I purchased more than $10,000 of Electrolux appliances from Sears for a newly remodeled kitchen. There have been some more or less "routine" service issues with one of the appliances requiring appointments and onsite repairs...but this is not my issue.

My issue is: I will hang up on ANY service call (unanswered) from ANY vendor which requires me to press a...

I purchased a part for my refrigerator today and recived a receipt that said if I took a survey at www.searsfeedback.com I would be entered into a chance to win #4000. However the website is not there.Try it yourself all you will see is complaints about the site.

Fix your website and let people know.

I have dealt with sears for many years. I love the the tools and clothes.I dont want to change and iys the first large store I look for. I shopped at the St.Lawrence Mall for the first time and found the stakk beautiful and delightful and will continue going back while I live here. Its worth the trip...

Ordered a part online. Sears sent the wrong part. I was told to return the part to their service center which is a good 45 minutes away, at which time I was given a refund and a new part was ordered. I waited 3 weeks for new part to come and when it did not, I called and asked about it. I was told it was not delivered because it was no longer available. I immediately asked for a refund, but...