To whom it may concern,

Re:Kenmore Elite dishwasher, model # 655.16599201 & Poor customer service

The nature of my complaint regarding Sears (Canada) is twofold: A product safety hazard complaint, and a lack of concern on the part of sears.

My Kenmore Elite dishwasher spontaneously caught on fire while in use on Saturday March 13th. Upon investigation, it was determined that the...

To whom it may concern,

I am writing to notify of a problem I have had in receiving my refund from a canceled order i had placed on February 5th. I canceled the order over two weeks ago, and still haven't received the refund through paypal, the method that I used to pay for the item. I was originally told to expect my refund within 3 business days, then 5, then 7-10, now I am at 15 business...

I was very impressed with the service I received from Amy at your Oakridge Mall store. She was very knowledgeable, humble, down-to-earth. I was buying a vacuum cleaner and she was very patient with me. Gave me all the facts and figures of the cleaners I was interested in. NEVER pushy or in a hurry. I wish all service people were like AMY! Maybe she should teach a class on how to treat a...

On December 12, 2009, I placed an order for two pairs of pajamas through Sears.com. I received the order confirmation and on December 16th I received the shipping confirmation for both pairs of pajamas that I ordered. When the order arrived, one pair was missing. I called customer service and she informed me that the missing pair was out of stock and she couldn't understand why I was not notified...

I made a purchase for a sony ciber shot camera at a sears store in Brighton Michigan on line on their computer because they did not carry the item at the store.I got a confirmation number and receipt.When I got home I checked my emails and noticed sears emailed me to inform that the item was out of stock.I then called which was the beginning of many,to find out about the order.They informed me...