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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. www.searsfeedback.com
  2. Bait and Switch - Featured Web site item replaced by knockoff
  3. Dead Dog prop
  4. Misleading website products and prices
  5. Searsfeedback.com
  6. "English" phone prompt on automated service calls
  7. Cyber Day Shipping Scam! Includes text from online chat
  8. Stop the Abuse
  9. Time To Take A Stand Against Sear's Billing Practices
  11. Sears employee not helpful, was rude
  12. petite clothing
  13. Failure to Refund Payment
  14. Rebate problems
  15. Create Good Sales, Sears!
  16. Sears Needs To Go The Extra Mile. Well, 400 Of Them, Actually
  17. Unable to Register for Sears Gift Card
  18. FREE Shipping NOT! Bait and Switch game with shipping
  20. Delivery fiasco
  21. Stuck with Bad Tires from Sears
  22. searsfeedback survey
  23. feedback survey
  24. Sears Management and Customer Service at an All Time Low

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3333 Beverly Rd
Hoffman Estates,

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Sub Sectors
Here is a list of popular letter topics for this company.
» Billing/Payment: 9.81%
» Bug/Glitch: 1.91%
» Email Customer Service: 6.7%
» Other: 14.59%
» Overall Experience: 39%
» Phone Customer Service: 5.5%
» Price/Value: 5.02%
» Privacy: 0%
» Site Content: 1.44%
» Site Navigation: 6.22%
» Staff Attitude/Knowledge: 9.33%
» User Friendliness: 0.48%

Last 5 Letters
Here is a list of last 5 letters for this company.
Stand behind your third party contractors
by Nichole D. of Newark, Ohio written to Sears.com Posted Tue February 3, 2015 12:36 pm

On October 14, 2014 I ordered a washer, dryer, and hot water heater from Sears.com. The washer and dryer were delivered a week later by a single third party contractor without incident. The hot water heater, which was delivered on October 23, 2014 was delivered by a different third party, called "First Installations, LLC". This is where my complaint comes in.

When the 3 men...

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Misleading website products and prices
by Patricia T. of Monticello, Iowa written to Sears.com Posted Mon June 30, 2014 3:12 pm
11 replies, Last Updated: Wed July 2, 2014 1:21 pm

On 6/28/2014 I was searching your website for a laptop computer for my 12 year old son. I came across a Hp refurbished hp compaq 6530b 14.1 notebook-intel core 2 duo 2.53 ghz 2gb 160gb win 7 says sold by SFB and was really shocked to see it priced at 49.99. I told my son I would be able to get him a computer finally because I have had a rough year as well as my family. I had emergency surgery...

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Sears has let me down
by misty m. of coeur d alene, Idaho written to Sears.com Posted Fri May 2, 2014 4:38 pm

I ordered a fridge on April 21st for $1899.99 before tax, it happily arrived on the 23rd to only work 3 minutes. A service tech came out the next day to advise we need a new fridge. I made some calls and actually requested a different model, with a lesser price of 1599.99 to be delivered. To my surprise I have to wait until May 9th to have my new fridge delivered AND the broken one picked up. Not...

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Poor customer service
by Peter S. of Jamaica Plain, Massachusetts written to Sears.com Posted Sat March 1, 2014 5:50 pm

On February 23, I purchased a cooktop from Sears and also requested delivery and install.I live in Massachusetts and I received a call from the installer in Jacksonville Florida on February 24.

When I explained that I did not live in Florida, they told me that this thing happens all the time with Sears. I contacted Sears the next day and spent 2 hours on the phone trying to correct the...

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My washer not working / waiting a month for service
by kathy g. of vieques, Massachusetts written to Sears.com Posted Thu February 6, 2014 9:39 am
2 replies, Last Updated: Sat February 8, 2014 12:46 pm

I have had a sears washer (model 25102)for 18 months and it often does not work. I have been waiting for service for more than a month. The motherboard has been replaced more than once but it still works less than half the time.

Replace the washer.

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